Been on Ebay for about 10 years...

Posted Tue November 22, 2011 11:44 pm, by Joseph B. written to EBay

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This evening I received a message out of the blue stating, "Your account was limited because we found a pattern in the number or dollar value of eBay Buyer Protection cases you've opened, because buying policies were broken, or because of other factors."

I had last spoken to the trust team a few months ago after I received a warning. At that point the representative explained that it was due to the high amount of cases opened against sellers.

I vowed at that point to stop opening cases and directly communicate. Since then, no cases have been opened and communication I believe is at an all time high.

This letter came as a surprise, so I called in as soon as I got it. I reached the same trust an security team that I spoke to before, but this time I got a particularly arrogant gentleman.

I mentioned to him that this letter was very broad and I would like more specifics as to why this happened. He put me on hold for a few minutes and came back and interpenetrated the message saying that there was a high amount of cases, negative feedback, and refunds on my account. I apologized as this was all news to me, and caught me off guard. I again informed him how broad this was and was looking for something more specific so I could know what NOT to do.

He informed me there is no specific, and in 90 days wen I am allowed back I just have to be more careful and read the description of the items I buy.

I asked to speak to a supervisor and he refused. He told me he was the end all be all of the company and there was nobody else to speak to.

If I deserve this punishment, and more than likely I do, I will leave that be.

The problem I have is the idea that there is no defined number or specific situations where I know what I can and cannot do. In the past 12 months, I have done no less than 915 transactions - as I have 915 POSITIVE feedbacks from sellers... I cannot imagine 5% of those transactions can be classified as "problems."

So what is the number of feedbacks, cases, or other negative interactions? How do I know what to do and not to do if you won't tell me?

Please have someone contact me who can speak more specifically about my account - XXX. Thank You.

I apologize for any grammatical errors or typo's as this email was sent from a smartphone with auto correct.

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Re: Been on Ebay for about 10 years... by cissy Posted Sat November 26, 2011 @ 2:29 PM Don't buy a lottery ticket. You appear to be unlucky. I have had only one issue with my E Bay purchases and it was quickly resolved. I respect and read the seller's description and my expectations are based on that.If you have been unnerved by this news I would look to other shopping alternatives. Feel, touch, smell in person. E-Bay vendors have been wonderful to me. All the best. Reply um by _)oey Sat November 26, 2011 @ 6:21 PM OK, and.... by MA Bellamy Tue December 6, 2011 @ 1:50 PM Post your Ebay ID so sellers can block you by The Original Nethead Wed November 23, 2011 @ 10:38 PM Interesting by RedheadwGlasses Thu November 24, 2011 @ 12:36 PM Here here - but convince Ebay of that. I couldn't even get the neg removed by The Original Nethead Posted Thu November 24, 2011 @ 7:08 PM The breakage was a she said/she said situation and Ebay wouldn't take sides. It had to happen sometime, but I almost wish I'd messed up enough to actually deserve it. It was a beaded bracelet and the beading cord looked physically cut. It wasn't shipped that way. My one buyer did feel like her item was misrepresented, because she thought a manufacturing flaw was more serious than I'd indicated. It wasn't; I took a hammer to the jade bangle when it arrived back and the flaw held up to the punishment just fine. It's now a necklace. Ebay has gone downhill in the last few years, especially for small sellers or anyone selling vintage/antique merchandise. It's really still the only global game in town, and as someone whose stuff often goes overseas I'm forced to sell there more or less. Etsy and Ruby Lane are alternatives, but the exposure isn't as good. Reply Etsy by RedheadwGlasses Posted Fri November 25, 2011 @ 6:55 PM I visit "regretsy" often enough to know that there are lots of chinese companies posing as regular people selling handcrafted items, when in fact it's just mass produced garbage. I'm pretty naive where that stuff is concerned, but "regretsy" has opened my eyes! Reply It's one reason I make my own (LOL) and don't sell them by The Original Nethead Sat November 26, 2011 @ 10:35 PM I love you for mentioning regretsy by fairywithfangs Sat November 26, 2011 @ 11:04 PM It figures - the scammers had to find it eventually by The Original Nethead Sun November 27, 2011 @ 3:25 PM Post YOUR id so I can stay away from YOU by _)oey Fri November 25, 2011 @ 11:04 PM Buyers like you are the cause of the "attitude" - so we're even by The Original Nethead Sat November 26, 2011 @ 10:45 PM Funny. by _)oey Sun November 27, 2011 @ 12:25 AM Ahh the Ole "I couldnt ship due to a death in the family" by McJohn Sun November 27, 2011 @ 10:18 AM The first time you believe it, but after that you have to wonder by The Original Nethead Sun November 27, 2011 @ 4:02 PM Actually... by tali Sat December 17, 2011 @ 7:21 PM Re: Been on Ebay for about 10 years... by McJohn Posted Wed November 23, 2011 @ 8:10 AM Its not just about feedback, its also about returns and how much you have been refunded. Also if you demand refunds alot the sellers can report you to ebay. Esspecially if its unwarranted, you might get your money back, but if its because you didnt read the auction you will get in trouble if it happens too much. Get too many complaints about you and you will be suspended. The problem with alot of sellers is they post feedback after payment. So you might have 100% positive feedback, but still have complaints about you due to things thats happened after payment was made. You seem to know whats going on since you say in all likelyhood you deserve the punishment. When you come back from your suspension do what he suggested, read the auction before you buy/bid. Reply Exactly why I dont post feedback just because they paid. by batmoody Wed November 23, 2011 @ 11:48 AM ... by _)oey Wed November 23, 2011 @ 3:23 PM Yep, I agree... by tali Thu November 24, 2011 @ 4:01 AM OMG - I used to make that mistake by fairywithfangs Thu December 1, 2011 @ 10:13 AM it made me laugh... by _)oey Wed November 23, 2011 @ 3:22 PM Pictures / Titles by McJohn Sat November 26, 2011 @ 10:25 AM Clarification by _)oey Sat November 26, 2011 @ 10:55 AM 50?? by SuzieCat Sun November 27, 2011 @ 11:57 AM 50?? by SuzieCat Sun November 27, 2011 @ 11:59 AM Ebay promises are often like miltary intelligence - oxymoronic by The Original Nethead Sun November 27, 2011 @ 3:19 PM Excellent. by _)oey Sun November 27, 2011 @ 4:43 PM As a buyer - in your scenario - I'd look a total idiot by The Original Nethead Mon November 28, 2011 @ 1:06 AM 50 by _)oey Sun November 27, 2011 @ 4:32 PM yup, that is MORE than they allow sellers by SuzieCat Sun November 27, 2011 @ 5:50 PM wait wait wait by _).o.e.y. Sun November 27, 2011 @ 8:31 PM Exactly by SuzieCat Mon November 28, 2011 @ 7:37 AM correction by SuzieCat Mon November 28, 2011 @ 7:45 AM