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Rewards Program NOT honored
Posted Mon November 28, 2011 12:15 pm, by Milly S. written to Starbucks
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I have been a REGULAR Starbucks customer since approximately 2006. On average I have probably spent $150 per week at Starbucks since that time. I registered for their Rewards program and, even since registering my card, I have spent, at least, $200 that was not put on the card. In any event, CLEARLY the rewards email tells me that a latte drink falls under the free refills in a same store visit. Yet, when I went for my refill reward at the Starbucks inside the Safeway store in the 3000 block of East Camelback Road, Phoenix, AZ today, I was told by the Starbucks employee and manager that NO hot coffee or coffee drink is included, despite the email I have from Starbucks stating otherwise. It is ABSOLUTELY wrong and fraudulent for us to receive written statements from Starbucks and, then, at their store to be told tough luck.
I want the Safeway Manager and the Starbucks manager at the store to receive a lesson in the rules. And, in fact, a friend of mine Shannon Kline, has run into the same type problems with iced coffee drinks. She was told at a different store that it only applies if you go to a "corporate-owned" Starbucks. That said, i suppose we have to try to discover which Starbucks are "corporate-owned" since that information is not provided at the Starbucks locations.
Starbucks PLEASE EDUCATE your employees or provide your customer with BOLD PRINT DISCLOSURES SPECIFICALLY STATING WHICH STORES WILL HONOR YOUR REWARDS BEFORE YOU SUCK US IN!!!
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by dg132001 Posted Thu December 1, 2011 @ 3:13 AM
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A store within any other store (grocery store, target, etc) are all franchised stores so they are not obligated to participate in any promotions. It's the same as with a fast food restaurant.
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by Grey_Mare Posted Wed November 30, 2011 @ 10:42 PM
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Well, they do provide disclosures; however few people chose to read them. The majority of the replies are correct; a Starbucks inside, say, Barnes & Noble, is not actually a Starbucks - it is a cafe SERVING Starbucks coffee. Perhaps next time ask before ordering whether they honor the rewards program, or go to a stand-alone store that will be sure to. Either way, $150 seems excessive and it might do well for your health to cut back a bit.
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by PepperElf Posted Tue November 29, 2011 @ 1:41 AM
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EVERY single starbucks I've ever gone to that's located within another store has a sign stating that they cannot accept Starbucks cards.
Therefore rewards attached to those same cards can obviously not be redeemed at locations that don't accept them.
There is no need to "educate" the employees since they are obviously obeying the CORRECT rules in place.
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by Glenda H. Posted Wed November 30, 2011 @ 11:28 AM
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Surely she meant $150/month!!
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Stores inside other stores are not likely to be corporate-owned. Stay out of those if the reward program is important to you. Most corporate stores will be stand-alones.
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by Bill R. Posted Mon November 28, 2011 @ 2:12 PM
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My Starbucks Rewards Program Terms of UsePLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.rnrnThese Terms of Use apply to your access to, and participation in, the My Starbucks Rewards program which is operated by Starbucks Corporation or its subsidiaries and affiliated companies (collectively, “Starbucks”) in the United States of America (“My Starbucks Rewards”). These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Starbucks for products, services or otherwise. Starbucks reserves the right to change or modify these Terms of Use or any policy, FAQ, or guideline pertaining to My Starbucks Rewards at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.starbucks.com, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued participation in My Starbucks Rewards will confirm your acceptance of such changes or modifications; therefore, you should review these Terms of Use and applicable policies frequently to understand the terms and conditions that apply to My Starbucks Rewards. If you do not agree to the amended terms, you must stop participating in My Starbucks Rewards.rnrnThis program is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may only use My Starbucks Rewards under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.rnrnPlease read the Privacy Policy carefully to understand how Starbucks collects, uses and discloses information about its customers.rnrnProgram Overview rnMy Starbucks Rewards is one way in which Starbucks endeavors to reward and thank loyal customers for patronizing Starbucks business. To enroll in My Starbucks Rewards and receive program benefits, you will first need to create an account at www.starbucks.com and then activate and register at least one (1) Starbucks Card to your account. “Activation” means that the Starbucks Card has a minimum of $5.00 loaded onto it. Starbucks Cards may be activated at participating Starbucks stores or online at www.starbucks.com/card. You can register any activated Starbucks Card to your account at www.starbucks.com/card/register. The registration process includes providing the following information via the online registration form: Username, Password, City of Birth, Email Address, Starbucks Card number, and Card Security Code (CSC), Birthday, Name, Address, Home Phone Number, Mobile Number (optional), Marketing Preferences.rnrnAll of your Starbucks Cards – including digital Starbucks Cards – can be activated and registered for use in My Starbucks Rewards. Starbucks Rewards benefits are determined based on the number of “Visits” you make and the number of “Stars” that you earn through your Visits. A “Visit” for purposes of My Starbucks Rewards means each time you use your activated, registered Starbucks Card to pay for a transaction at a participating Starbucks store in the U.S. or at www.starbucksstore.com. You will receive one (1) “Star” for each Visit. You can use any Starbucks Card registered to your Starbucks.com account to earn Stars for your Visits.rnrnThere are three (3) levels of benefits in My Starbucks Rewards depending on the number of Stars that you accumulate in your account. By opening an account, and activating and registering a Starbucks Card, you will be automatically enrolled in My Starbucks Rewards at the Welcome Level. Earn at least five (5) Stars within the twelve (12) month period following your enrollment date and you will proceed to the Green Level. If you earn at least thirty (30) Stars within the 12-month period following your enrollment date, you will qualify for the Gold Level.rnrnOnce you reach a specific Level within the My Starbucks Rewards program, you will receive the benefits that are applicable to that Level for a 12-month period. However, you must continue to make Visits and accumulate Stars in order to maintain your benefit level:rnrnTo maintain the Welcome Level benefit, you must earn at least one (1) new Star during each 12-month period following your enrollment date. rnTo maintain Green Level benefits, you must earn at least five (5) new Stars during each 12-month period following the date you reached the Green Level. rnTo maintain Gold Level benefits, you must earn at least thirty (30) new Stars during the 12- month period following the date you reached the Gold Level. rnWelcome LevelrnOpening an account and activating and registering your Starbucks Card automatically enters you into the “Welcome Level” of My Starbucks Rewards and entitles you to receive:rnrnA postcard for a complimentary beverage of your choice at participating U.S. Starbucks stores. Your birthday postcard will be sent to the address affiliated with your account during the month before your birthday and will expire approximately seven (7) days after the date that you have indicated is your birthday. You must surrender the postcard to the barista to receive your free birthday beverage and only one birthday beverage per person per address will be provided regardless of the number of registered Starbucks Cards to your account. rnGreen LevelrnAfter five (5) Visits in a 12 consecutive month period, you will advance from the Welcome Level to the “Green Level” and receive the following benefits:rnrnWelcome Level benefit (i.e., free birthday beverage described above) rnFree beverage customization (i.e., select syrups and soy milk): rnComplimentary syrup choices include Caramel (regular or sugar-free), Cinnamon Dolce (regular or sugar-free), Classic, Hazelnut (regular or sugar-free), Raspberry, Peppermint, Toffee Nut and Vanilla (regular or sugar-free). Syrups are subject to availability and exclude all seasonal or promotional beverages and syrups. The complimentary syrup selection is subject to change at any time without notice and at Starbucks discretion. Complimentary soy milk in lieu of whole milk, 2% milk or non-fat milk. rnUnlimited Free Refill(s) on Brewed Coffee or Tea: rnYou must use your registered Starbucks Card to purchase a hot or iced brewed coffee or tea and then present that same Starbucks Card for refills during the same store visit. This benefit is not available for Pour Over, Starbucks Reserve™ or Clover® Brewed coffees, or at Drive Thru locations. rnFree tall (12 fl.oz.) beverage of your choice with purchase of one (1) Pound Whole Bean Starbucks® Coffee: rnYour complimentary tall beverage must be redeemed at the time you purchase one (1) pound of Whole Bean Starbucks® Coffee. This benefit is not available for Pour Over, Starbucks Reserve™ or Clover® Brewed coffees. rnSpecial Trial Offers: rnSpecial offers are distributed by email only, so you must opt-in to receive promotional and marketing emails from Starbucks and provide a valid email address in order to receive them. rnGold LevelrnAfter thirty (30) Visits in a 12 consecutive month period, you reach the “Gold Level.” At the Gold Level you receive the following benefits:rnrnAll Welcome and Green Level benefits (as described above) rnA personalized Starbucks Card (mailed to your address) rnAdditional personalized offers and coupons: rnAdditional personalized offers and coupons are distributed by email only, so you must opt-in to receive promotional and marketing emails from Starbucks and provide a valid email address in order to receive them. rnThe ability to earn free drinks: rnOnce you have reached the Gold Level, you will receive a postcard after every fifteen (15) additional Visits. The free drink postcard is good for one (1) free drink of your choice at participating U.S. Starbucks stores. The postcard will be valid for thirty (30) days from the date of issue and must be surrendered to the barista to receive the free drink. rnMiscellaneousrnThere are no membership fees associated with My Starbucks Rewards. Stars accumulated under the program have no cash value.rnrnYour Stars, benefits, registered Starbucks Card(s), and your account under the My Starbucks Rewards program are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others.rnrnStarbucks reserves the right to terminate your account and/or your participation in My Starbucks Rewards if Starbucks believes that you have violated these Terms of Use, or that the use of your account is unauthorized, fraudulent or otherwise unlawful or in violation of these Terms of Use.rnrnStarbucks also reserves the right to “unregister” and make ineligible for the My Starbucks Rewards program any Starbucks Card that has been inactive for two (2) consecutive years. Inactive is defined as no purchase activity.rnrnStarbucks reserves the right to terminate, discontinue or cancel the My Starbucks Rewards program at any time and in its sole discretion without notice to you. rn
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Here's one clue: "corporate-owned" starbucks likely are the stand-alone stores. The ones located inside another business likely are NOT corporate-owned stores.
Honestly, if you can afford $600 a month on coffee, you don't need a free drink.
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