Unacceptable Customer Service

The reality with ANY appliance brand is not the lonely repair guy just
sitting around waiting for your call.

The reality is that repair shops/appliance stores try to have as few
repairers on duty as possible. Two days for a washer repair isn't
unreasonable. Inconvenient, definitely.

It is not good business for a repair place to keep every part for
every single appliance on hand. I can envision a shop having unused
parts for a pre-2000 washer, just in case someone in the area needed a
particular thermostat or belt or control panel. Inefficient use of
money, space, inventory control.

May I respecfully suggest that you be thrilled that it's *just* a
washer. While inconvenient, you can always lug your laundry to a
laundromat. Or to a neighbor/co-worker/friend.

It's not a water heater in January in Wisconsin. (When I phoned the
guys who installed the previous water heater, the guy quoted over a
week. Mr.olie shouted, "Tell 'em we'll call *A LOCAL COMPETITOR*". I
didn't even have to repeat the comment to the first guy. Suddenly,
they could come out the next day with a replacement suitable to us.)

To be honest,we did have alternatives--paper plates, nuked meals,
showering at the Y, hand washing after heating water on the stove.
Heck,the kids and I were willing to sacrifice by buying new clothes.

It's not your furnace in a truly cold place, like Wisconsin. Before
you gripe that your area is "cold", we keep our 1870 house at about
52. 57 if the kids have friends over.