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Not allowed to state what kind of receipt I wanted

Posted Tue December 6, 2011 11:49 pm, by Jane R. written to Sears, Roebuck & Co.

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I had a return which was handled appropriately.

I also made a purchase of $209.85. When the clerk rang up my purchases, she not only did not ask me what kind of receipt I wanted, she quickly tapped, "print my receipt" on the screen.

I did not want a printed recipt: I wanted an email receipt. It was very annoying for her to make the presumption of my choice! I don't understand why a clerk would do that.

I am not sure that anything can be done except to let the clerk know that she should never do that to a customer. Her number 7591

Also, if I need to return any of my purchases and don't have the recipt (which I plan to guard crefully), there should be absolutely no hassle in crediting me.


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by Nicole F. Posted Tue December 20, 2011 @ 11:51 PM

They should have explained this to you when you signed up because
obviously you still don't know the big benefit of the program. If you
got the option to choose what kind of receipt you wanted, then you
have no reason to fear losing it.

You are part of Shop Your Way rewards program. If you need to return
an item, present the product and give them your phone number you used
to sign up. That's all they need to pull your transaction.

Offering e-mail receipt is not for you. Not really. It's just so they
can spam up your inbox and sell off your e-mail.

The screen pops up right after the tender is presented so if you don't
make a selection fast enough and I'm too frazzled to suggest it, I
might do the same thing and hit print as well. There are a lot of
people to ring up these days and far too many silly things to worry
about at the point of sale. I would say 99.5% of the time, people
don't want the e-mailed receipt anyway.

Reply


Re: Not allowed to state what kind of receipt I wanted by McJohn Wed December 7, 2011 @ 8:16 AM
by Jennifer S Posted Wed December 7, 2011 @ 1:41 PM

The only store in my area that e-mails receipts is Old Navy. And I
realize the convenience of having a receipt e-mailed to you, but what
about the inconvenience to other customers? It's the busiest shopping
time of the year. It's bad enough that many stores (TARGET!) are
aggressively trying to get people to apply for their credit cards AT
THE REGISTER, which means other customers either have to wait until
the application process is complete, or pack up their carts and move
to a different line, and now we have to wait for someone to give their
e-mail address so they can have their receipt e-mailed? I'm just
picturing someone stopping to think about whether or not they want it
e-mailed, questioning the clerk about it, and then deciding to go
ahead and have it e-mailed. Then there's the time it's going to take
the clerk to enter the e-mail address and have it verified as correct
by the customer.

Reply

by batmoody Posted Wed December 7, 2011 @ 6:46 AM

You are probably in the 1% that doesn't want a printed receipt and the
clerk is probably sick and tired of customers giving her cat butt face
whenever they are presented with that option.

Yes, it's presumtuous of her but in the future, I would just make sure
to voice my preference at the beginning of the transaction to avoid
the situation.

Reply

Oh well.... by jeishere Wed December 7, 2011 @ 9:16 AM


She hit the button he was supposed to. by batmoody Thu December 8, 2011 @ 11:02 AM




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