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Not allowed to state what kind of receipt I wanted
Posted Tue December 6, 2011 11:49 pm, by Jane R. written to Sears, Roebuck & Co.
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I had a return which was handled appropriately.
I also made a purchase of $209.85. When the clerk rang up my purchases, she not only did not ask me what kind of receipt I wanted, she quickly tapped, "print my receipt" on the screen.
I did not want a printed recipt: I wanted an email receipt. It was very annoying for her to make the presumption of my choice! I don't understand why a clerk would do that.
I am not sure that anything can be done except to let the clerk know that she should never do that to a customer. Her number 7591
Also, if I need to return any of my purchases and don't have the recipt (which I plan to guard crefully), there should be absolutely no hassle in crediting me.
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by Nicole F. Posted Tue December 20, 2011 @ 11:51 PM
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They should have explained this to you when you signed up because obviously you still don't know the big benefit of the program. If you got the option to choose what kind of receipt you wanted, then you have no reason to fear losing it.
You are part of Shop Your Way rewards program. If you need to return an item, present the product and give them your phone number you used to sign up. That's all they need to pull your transaction.
Offering e-mail receipt is not for you. Not really. It's just so they can spam up your inbox and sell off your e-mail.
The screen pops up right after the tender is presented so if you don't make a selection fast enough and I'm too frazzled to suggest it, I might do the same thing and hit print as well. There are a lot of people to ring up these days and far too many silly things to worry about at the point of sale. I would say 99.5% of the time, people don't want the e-mailed receipt anyway.
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by Jennifer S Posted Wed December 7, 2011 @ 1:41 PM
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The only store in my area that e-mails receipts is Old Navy. And I realize the convenience of having a receipt e-mailed to you, but what about the inconvenience to other customers? It's the busiest shopping time of the year. It's bad enough that many stores (TARGET!) are aggressively trying to get people to apply for their credit cards AT THE REGISTER, which means other customers either have to wait until the application process is complete, or pack up their carts and move to a different line, and now we have to wait for someone to give their e-mail address so they can have their receipt e-mailed? I'm just picturing someone stopping to think about whether or not they want it e-mailed, questioning the clerk about it, and then deciding to go ahead and have it e-mailed. Then there's the time it's going to take the clerk to enter the e-mail address and have it verified as correct by the customer.
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