Storm credit is not enough and not soon enough

If you still had to throw out food, not keep some heat and not be able
to warm up water for baths?

Sounds like you put in 400$ worth of gas in a worthless machine.

I bet there's a local TV news team that would gladly cover this. As I
understand your position, you are acknowledging that sometimes power
lines go down and take awhile to go back up and you have to live with
that -- and I agree with that assessment even though as a disabled
person who uses electricity-operated tools to function I'm very
vulnerable to power outages -- but you believe that for the company to
announce that your power is back on and then stop responding to any
attempts to report that the power is still off is unacceptable -- and
I agree with you there, too.

That the company stopped making any effort to restore your power
because its records were wrong seems to me to be the sort of thing
that a "consumer" or "investigative" reporter would be interested in.
I could tell you which reporters that would be on the network
affiliate I watch in my city, and I bet you know someone who could
tell you who it would be on at least one of the affiliates in yours as
well. Or you could just call the station of your choice and ask.

Would it be helpful if you contacted your local state representative
to intervene?

Three Words: First World Problems

Be thankful you had the option to run a generator. When we lost power
due to Hurricane Hugo many years ago we went for two weeks with no
power or water and we didn't demand compensation.

Buck up.

I understand why you are upset about being told your power was on when
it wasn't but really have to question $400 gas in a generator for 8
days especially since you didn't run it all day.

We lost power for 5 days after Hurricane Irene. It cost us about
$8.00 a day to run the generator for about 16 hours a day and that
included the refrigerator. I did not lose any food.

I think the credit offered is sufficient for the extra days you were
without power above the days your neighbors were without. I don't
think you should get a credit for the entire outage since no one gets
a credit due to an outage caused by a natural disaster.