Sam Walton is flipping on his Grave...

Posted Sun December 25, 2011 7:59 pm, by Joel S. written to Walmart

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I ordered my sons christmas gifts from walmart.com site to store. That part of your service was great and just the way its supposed to be. Now we get to the store part. We recieved a texted stating our stuff was ready for pickup at the Auburn WA store. We go in and are told that our stuff was not there. We showed the clerk the text and she stated the text are always wrong and the stuff was not there. The person never looked in the small store room for the items, just on the computer. We recieved another text asking how the pick up went. I called .com and they stated the stiff WAS at the store and ready for pick up. Again my wife goes up there to be told by the same clerk no its not. Frustrate she comes home and tells me. I then call the store and ask for a manager.. Burk gets on the phone and we explain the dilema. He looks and says yours stuff is here and has been, to come and get it. We take off to the store and get there to be told sorry that department is closed. I told the CSM that we were not leaving for the third time without the stuff we already paid for. She looks at us and in a crappy attitude said fine... we got our stuff and left. The customer service in this store is the worst I have ever dealt with.

Do something to make your employees care about your customers, most people hate going to WalMart but its cheaper than going anywhere else. But I am at the point I would rather pay more than be treated like we are bothering them. They are rude, unknowledgeable and disrespectful. At my work if someone is like that they get fired.

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Re: Sam Walton is flipping on his Grave... by Nate. Posted Wed December 28, 2011 @ 6:44 PM I would go somewhere else. I don't shop at WalMart, I just don't like the atmosphere or the employees. Reply You don't like the employees? by VoiceOfReason Fri December 30, 2011 @ 11:08 PM At my local WalMart by Nate. Sun January 1, 2012 @ 11:32 PM "the stiff WAS at the store" by sarahsmile Posted Wed December 28, 2011 @ 10:33 AM "the stiff was at the store"? That's scary. lol Reply LOL by Joel S. Posted Sat December 31, 2011 @ 3:20 PM Thats funny, I did not catch that... Reply Re: Sam Walton is flipping on his Grave... by MissUK Posted Wed December 28, 2011 @ 3:37 AM 'they stated the stiff WAS at the store and ready for pick up'. !!!! Funeral home? 'most people hate going to WalMart but its cheaper than going anywhere else.' Go somewhere else, spend a little more. Life's too short! Reply Re: Sam Walton is flipping on his Grave... by Kelshir Posted Tue December 27, 2011 @ 1:10 PM My local walmart and the one next town over have very friendly and nice staff. I have ordered site to store twice and both times it was easy. I walked in, gave the order number from the text, and got my product. Show receipt at the door, and was done. In fact my next big purchase will be from walmart and site to store. Reply Walmart by jvaljon1 Tue December 27, 2011 @ 9:16 PM Just because someone doesn't agree with you does NOT mean they're an employee by PepperElf Wed December 28, 2011 @ 7:21 AM Really??? by Nate. Wed December 28, 2011 @ 6:43 PM Re: Sam Walton is flipping on his Grave... by McJohn Posted Tue December 27, 2011 @ 11:05 AM And just an FYI Sam Walton was kind of like Burnes from the Simpsons. The Second store he ever bought was connected to a rival store near his original store. The only reason he bought it was to prevent his rival from expanding. He then hounded his rival for months to sell his store to him for well under what it was worth. He finally did when he realized he couldnt expand to compete with Sam. He also mastered the strategy about getting long leases from towns tax free, then abandoning the stores when the tax free part ran out. Reply WOW by Joel S. Tue December 27, 2011 @ 1:07 PM Another common Walmart practice by RedheadwGlasses Tue December 27, 2011 @ 1:34 PM Why would Walmart ... by VoiceOfReason Wed December 28, 2011 @ 10:42 PM Taxes by McJohn Thu December 29, 2011 @ 8:15 AM Re: Sam Walton is flipping on his Grave... by olie Posted Sun December 25, 2011 @ 8:25 PM Thank you for this good feedback. Another reason not to shop at Walmart. Reply Agreed by RedheadwGlasses Mon December 26, 2011 @ 11:18 AM