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Second Letter For Reconsideration, Terrible Treatment
Posted Wed December 28, 2011 4:00 pm, by David G. written to Citibank N A
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This is my second letter to the company in one day. I am outraged to the point I am ready to go public with this at whatever cost to myself personally.
First of all, to rehash the first letter to Laura Martinez, I applied for a Citi Simplicity Card. To my astonishment, I was declined. I first called and got a woman that didn't sound like she could speak full English - and ended up getting hung up on with only half my application confirmation number before the rude action took place. Then, I call and get a woman in the retention department that listens to my situation and throws be back to that same department, which then tells me the company will only look at the Bureau report that was pulled originally for reconsideration. They told me the only one they use was Experian.
So, I stomp around my house a bit and scour through the web for more numbers. I call a different application status line and am told talked to like a 3 year old before getting transferred to a foreigner who tells me I don't have an application on file. So, I again call and get a representative in Fairfax, Virginia (I believe) and she tells me that she won't reconsider my application because she thought I was lying to her.
I am honestly beyond angry at this point.
There is no way anyone can make a sound decision on extending credit based on one report. I have a nice looking Equifax and TU: my credit cards are paid on time and I make no less that 4 times the minimum payment. My van was paid off, on time, with a perfect 2 1/2 year payment history. I have 2 closed credit cards in great standing. Anyone with an ounce of couth can see that I am extremely worth of a chance like the next person is. I have no BK's, no public records - and the last remaining account is not mine and will soon go bye bye with attorney help.
I am not exactly sure what kind of operation Citibank is running, but I want an honest chance much like the rest of us hard-working Americans want yet are denied. I make $40k + a year, have a good padding in savings and keep my checking full as well.
My desire for a Citi Simplicity card is for mere separation of spending. I would then have 3 cards - one that is for mere expenses, one that is for maintenance on cars, and the Simplicity would be my pleasure card - which, after putting in 60+ hours a week, sometimes 6 days a week, I feel I deserve a little R&R from time to time.
Treating new applicants like their all completely worthless is just another reason our country stays down and oppressed.
I deserve a chance - an honest chance - to have my reports looked over and given a fair line based on my current good payments. I deserve to have the person looking at these reports to give an honest assessment, not simply feed my reports through a computer program. I would hope to be called, in person, by someone with authority in the department in question. Preferrably someone that is of English descent.
Citibank boasts on their customer service, commitment to helping, and loyalty? I await proof of this.
I will not be ignored, either, as I am placing a timeline on an honest and personal response before I go public - and I'm not talking about locally, either.
Since little harm can be done with it, my application ID is 201112288005032
I wish for a calm, quiet resolve.
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by Michael C. Posted Mon January 9, 2012 @ 12:32 PM
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An easy fix. Go to annualcreditreport.com and get your credit reports free. Then, through them they link you (using their report numbers) to dispute anything that isn't correct. It takes a couple weeks to remedy once you dispute, but it's a fairly painless process otherwise.
You can also add your own statement and update any address or employer information that isn't there either. Once fixed, give it a week to update and then reapply with your new "fixed" credit rating.
Bickering and threatening will get you nowhere since maintaining your credit file is your own responsibility. Also...never name a kid the same name as you (i.e. Fred Jr., Fred II, Fred III) since it's more than common to have their information show up on your report. That could be good, or in most cases very bad since a lot of relatives turn out to be worthless bums. Good luck...post your results.
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by t n. Posted Sat January 7, 2012 @ 2:06 PM
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There are thousands of cards out there, many of which are better than citi. Apply for a new card. I have both Citi and Chase and I find Chase to be MUCH better. You might also want to run a credit check on yourself and see what the problem is. 40K a year really isn't that much (I know I make 35k) so 3 cards for that salary really is a lot. If you have good credit then that's Citi bank's loss, not yours.
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Based on the responses below to this letter, I'd like to offer some additional information:
1. Contrary to what some believe, contacting credit card companies and asking for "re-consideration" does get results. There are numerous financial web sites which state that no does not necessarily mean no and provide excellent information on how to contact a card issuer and get approval by talking to a human being. In addition, I have seen letters come through on PFB which thank credit card issuers for re-considering an original rejection and giving the applicant a card.
Along these same lines, we get quite a few letters on PFB which request goodwill deletions or "pay for delete" agreements. These letters are routinely bashed as being unreasonable etc. To the contrary, apparently these also get results. I've seen mentions on credit boards that they've sent a "PlanetFeedback letter" and their request was accepted which is one of the reasons people keep doing it.
2. Credit scores ARE indicative of what you have done. They are based on your credit activity (debt repayment behavior, number of inquiries, types of credit accounts opened, length of credit accounts etc.) and are tailored specifically to each individual. These scores change constantly based on updated information in a person's credit file. Scores are grouped in relation to the scores of all other consumers in order to indicate credit risk however the score itself is unique to each consumer. FICO scores are not the only criteria used by card issuers to determine acceptance but they are a large part of the process. In fact, because card issuers use other criteria to determine acceptance, point number one above is even more valid.
Finally, if anyone is interested, according to Equifax, credit scores are generally grouped into five risk categories:
280-559....Poor
560-659....Fair
660-724....Good
725-759....Very Good
760-850....Excellent
Would anyone like to guess which group contains the largest percentage of consumers?
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by gb Posted Thu December 29, 2011 @ 6:22 PM
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"I have no BK's, no public records - and the last remaining account is not mine and will soon go bye bye with attorney help." Sounds like someone associated with the OP has had some issues and this is probably the reason for being declined. I recently looked at my credit report and was surprised to see an American Express on it. I don't have an AmEx, but my husband does through his business and because of that, it shows on my report. Thankfully, all is well on that front too. I agree that they should answer your questions, but they don't have to extend credit to you if they don't believe it is a good business decision. Remember it is not personal to them like it is to you.
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by PepperElf Posted Thu December 29, 2011 @ 9:12 AM
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They already resolved it. They declined you.
I mean if you were calling back to find out what the tail end of the confirmation number was, that'd be one thing.... BUT according to your letter you called back to get a different answer than "no".
"calm, quiet resolve" does not mean "yes". Sometimes it means "no".
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by Retail Veteran Posted Wed December 28, 2011 @ 10:27 PM
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Have you considered the possibility that the fact you already have 2 credit cards is what is stopping you from getting a third? Many banks are cutting back on extending credit to people these days. Citibank probably looked at the available credit you have with your 2 current cards and decided it was too risky to give you a 3rd card and access to more credit.
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by David G. Posted Wed December 28, 2011 @ 5:56 PM
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First of all, do not respond to my thread with snarls of my writing.
Second of all, IF you read this - which, I doubt - you'd see I am demanding an HONEST look, not demanding approval.
Third, if you think extending credit to people who doesn't need it contributes to the fall of our country, tell that to the crime rate statisticians; people who AREN'T getting the credit or chances they deserve are the ones running up in people's houses and taking the things the people who DO abuse credit cards have bought.
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by Steve OH (IO) Posted Wed December 28, 2011 @ 4:31 PM
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us know how that works out for you.
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