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Walmart Needs To Enforce Animal Policy

Posted Tue January 3, 2012 12:00 pm, by Norman P. written to Wal-Mart

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Wal-Mart: I was shopping at your Rohnert park Ca. store this afternoon and had a discussion with management about dogs in the store. I understand that some disabled people have a legal right to have their dogs with them but they must have collars or vests stating such.

There was a woman there with a dog without a legal right (state law) to have the dog in a store where they serve food. The assistant mgr. I talked to said "it was Wal-Mart co. policy to let all people with dogs enter the store even without the required vests on the dogs that state law requires." Wal-Mart are you going to still break state laws and put your customers at health risks for profits only?

STOP YOUR POLICY OF LETTING ANYONE BRINGING THEIR DOGS AND PETS WHILE SHOPPING AT YOUR STORES UNLESS THEY HAVE THE PROPER IDENTIFICATION TO DO SO.

PLEASE DO NOT IGNORE THIS FOR YOU ARE BREAKING STATE HEALTH LAWS. (The State will be notified of your policy also.)


Reply



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by nancy g. Posted Sun July 7, 2013 @ 4:46 PM

Service animals are defined as dogs that are individually trained to
do work or perform tasks for people with disabilities. Examples of
such work or tasks include guiding people who are blind, alerting
people who are deaf, pulling a wheelchair, alerting and protecting a
person who is having a seizure, reminding a person with mental illness
to take prescribed medications, calming a person with Post Traumatic
Stress Disorder (PTSD) during an anxiety attack, or performing other
duties. Service animals are working animals, not pets. The work or
task a dog has been trained to provide must be directly related to the
personís disability. Dogs whose sole function is to provide comfort or
emotional support do not qualify as service animals under the ADA.

see above....I would suggest that 90% of the dogs that walmart and the
like are allowing DO NOT qualify under the ADA

Reply
by nancy g. Posted Sun July 7, 2013 @ 4:38 PM

When it is not obvious what service an animal provides, only limited
inquiries are allowed. Staff may ask two questions: (1) is the dog a
service animal required because of a disability, and (2) what work or
task has the dog been trained to perform.

this is what the ADA reads. and I would like to have walmart ask
these two questions...these old people in florida that bring their toy
dogs and pluck them in the cart and out and out LIE to the people at
the door. I have called out more than one person and they
left....again I don't want my food in a cart that someone's pet has
been in.....service dogs DO NOT ride in carts the must be leashed....
here again is what the ADA states
Under the ADA, service animals must be harnessed, leashed, or
tethered, unless these devices interfere with the service animalís
work or the individualís disability prevents using these devices. In
that case, the individual must maintain control of the animal through
voice, signal, or other effective controls.

Reply
by jennifer-juniper Posted Mon January 21, 2013 @ 9:12 PM

You don't know what you are talking about. They do not have to have
proper Identification to do so.

Reply

by Rosetta G. Posted Fri April 6, 2012 @ 9:18 PM

s stated before, a service dog requires NO documentation or specific
vest, so that cannot be required. Also, emotional support animals are
NOT service dogs and may not legally accompany their owner anywhere.
Service dogs must be individually trained to help an owner with a
DISABILITY. This means they must perform TASKS that help the person do
something the person cannot do because of a disability. Just providing
emotional support is not considered a task by the ADA. Service dogs
can and do provide emotional support, but they also do other things
such as lead a blind person, alert a dead person to sounds, alert an
epileptic about an impending siesure, lead a person with an anxiety
disorder out of a crowd during a panic attack, etc. These are just
some examples and it can be for any disabling condition. It also can
be any dog, as long as it is not disruptive and does not fundamentally
alter the business such as being in a surgical room (but not a food
store). Also, regarding what a person can and cannot ask: someone can
ask "Do you require a service animal due to a disability?" But they
may not inquire about what the disability is. They may also ask, "What
does this dog due to help your disability?" The person does not have
to say what disability they have, but they must state what tasks their
dog performs. This is just how the law is, I didn't make it up, but
please follow it.

Reply
by not_in_this_life Posted Wed February 15, 2012 @ 8:25 PM

I'm not a dog person, but I would rather see a dog in a store than
locked in a hot car. I saw a dog locked in a car in 80 degree weather
with the window only open a crack. If people MUST take a dog to a
store (which I don't see a purpose for, if someone needs that much
emotional support from a pet, then they have problems)then they
shouldn't get mad when they are asked to leave. It irks me too, but I
just let it go. The dogs I have seen in stores are usually well
behaved.

Reply

re: not_in_this_life by hula Sun July 15, 2012 @ 4:56 PM

by Ramelle Posted Thu February 9, 2012 @ 9:45 AM

While shopping yesterday afternoon I saw a dog sitting in the front of
a shopping cart. I don't know about you, but I don't want my produce
or anything else sitting where a dog's butt just sat.

Reply

Could be worse by Kitty K. Mon February 20, 2012 @ 10:49 PM

Germs by Renee P. Sun June 16, 2013 @ 4:31 PM

Germs by Renee P. Sun June 16, 2013 @ 4:31 PM

by cissy Posted Sat January 14, 2012 @ 1:35 PM

I'll say it again. Dogs don't want to go shopping! They want to go for
a walk (not in a store). The only store I take Chynna to is Pet
Valu.The ligition involved, if someone bit, would be twofold. Walmart
and the dog's owner. Dogs don't belong in a store unless they are a
service animal.

Reply


My dog loves petsmart by fairywithfangs Mon January 16, 2012 @ 9:47 PM

Nice by cissy Tue January 17, 2012 @ 11:29 AM


He is a huge baby by fairywithfangs Thu January 19, 2012 @ 11:47 AM


My dog loved PetCo by RedheadwGlasses Tue January 17, 2012 @ 12:43 PM


mine loves going ANYWHERE in the car by PepperElf Fri January 20, 2012 @ 12:03 AM

by Ramelle Posted Mon January 9, 2012 @ 11:10 AM

I agree OP. I get irritated with people bringing their pets (
Non-service animals) into stores.

Reply
by kklathan Posted Mon January 9, 2012 @ 7:14 AM

Under the federal ADA (Americians with Disabilities Act) an any
business open to the public is allowed ONLY to ask if an animal is a
service animal. That is it. If the owner replies yes then the animal,
which may or may not be collared, taged, wearing a harness, certified
or licenced is allowed to accompany its owner into any part of the
business which is normally open to the public. The ADA laws take
priority over any state, county or city law or ordinance, to include
the health department.

The business is also not allowed to deny access due to the animal,
increase prices to cover the cost of cleaning up after the animal,
seperate the owner of the animal from other customers due to the
animals presence. Legally that animal is not a pet; hence it cannot be
prevented from entering a business under a "no pet" policy. You cannot
ban or control a service animal any more then you could ban a blind
mans cane because legally there is no difference between them.

The ONLY way a service animal can be removed from a place of business
is if the animal poses a direct threat to the health or safety of your
other customers (growling or biting), or if the animal is actively

Reply

Update to above by kklathan Mon January 9, 2012 @ 7:18 AM

they must be tethered....and isn't it a pity that old people have to lie to get their pets, who they love, but we may not into stores with food by nancy g. Sun July 7, 2013 @ 4:40 PM


by PepperElf Posted Mon January 9, 2012 @ 7:00 AM

i did like the rebuttal that claims vests aren't mentioned in the ada
laws....


because that just UPHOLDS the fact that vests are not required.

Reply
by Kitty K. Posted Sun January 8, 2012 @ 9:27 PM

Actually, since you are so convinced of how "unhealthy" it is for a
dog to be in a store, I would assume you know of some study showing
that disease is being spread by this practice, hmmm?

Reply


ASS U ME by Ramelle Mon January 9, 2012 @ 11:13 AM


interesting reply title since the OP was the one doing the assuming by PepperElf Tue January 10, 2012 @ 8:46 AM


Interesting Indeed. by Ramelle Wed January 11, 2012 @ 11:33 AM

it is the law by Norman P. Thu January 12, 2012 @ 6:58 PM
by Applejacker Posted Sun January 8, 2012 @ 12:17 AM

What it's all been watered down to these days is that if you love your
dog (makes you happy) it then supplies your "emotional needs",
therefore it is a "service dog" and allowed to pee and poop and wipe
it's poopy paws on everyone's baskets as well as shed it's fur to all
those that are allergic to dogs. I know someone who loves their dog
(not a service dog) so much they merely bought a service dog vest over
the internet and take it eveywhere now. Sicko's win yet again in a
bleeding heart society.

Reply

Oh really? by Kitty K. Sun January 8, 2012 @ 9:16 PM

Good Idea by Applejacker Mon January 9, 2012 @ 1:13 AM


my dog isn't a service dog by PepperElf Mon January 9, 2012 @ 6:56 AM

Oh here we go again by Kitty K. Mon February 20, 2012 @ 10:52 PM

by James S. Posted Sat January 7, 2012 @ 4:11 PM

Funny thing about Servive animals (especially dogs and cats), there is
something called an Emotional Support Animal and they do not have a
special vest or anything AND THEY ARE CONSIDERED SERVICE ANIMALS.
All that is needed is a note from a mental health specialist that is
no less then 1 year old.

Reply


Under the ADA, "comfort," "therapy," or "emotional support animals" do not meet the definition of a service animal. by PepperElf Sat January 7, 2012 @ 8:51 PM

The problem is... by Applejacker Sun January 8, 2012 @ 12:30 AM


true true n/t by PepperElf Sun January 8, 2012 @ 11:54 AM

that every store has to endure and pay for if they dare say anything..... by Norman P. Sun March 4, 2012 @ 4:55 PM
by Mytical Posted Sat January 7, 2012 @ 1:48 AM

In the laws you posted, nowhere do I see the word Vest. I see tags,
and just so we are clear, tags=/= vests. However, that is besides the
point. Service animals generally are very well trained. Even if they
are in a restaurant, they generally do not go into the kitchen. The
only food in risk of 'contamination' is the food of the person they
are with.

As for your arguments about the law (which apparently you do not
understand as you have somehow interpreted tag to = vest) sticking
your fingers in your ears and repeating the same thing over and over
does not make it true.

Reply

Dog lovers often deny the rights of others by Norman P. Sat January 7, 2012 @ 7:05 PM


Show me where "VESTS" is mentioned in that law. by PepperElf Sat January 7, 2012 @ 8:52 PM

Yeah, that shows me :rollseyes: by Mytical Sun January 8, 2012 @ 3:22 PM


Yes and by MA Bellamy Mon January 9, 2012 @ 12:04 PM

you by Norman P. Fri August 3, 2012 @ 7:07 PM

by PepperElf Posted Fri January 6, 2012 @ 2:20 PM

the funny thing is the OP keeps running on about tags.


tags are only for proof that your dog has been inoculated against
rabies. they have **absolutely nothing** to do with service animal
status.

Sure you can call a health official and report the dog but... no store
employee is going to badger the customer over it once the customer has
stated "service animal"

Why? Because they'd rather enrage one single customer with a grudge
or personal bone to pick vs paying out hefty fines for ADA violations





Reply

by Mnemosyne Posted Fri January 6, 2012 @ 10:05 AM

I am going to have my psychiatrist state that I need my dog with me as
part of my therapy...doctors will write a note/perscription for just
about anything you want as long as you pay them. Them I will go
online and purchase an orange vest, which admittedly is not her
color.

Why don't they allow the vests in different colors? I need to call my
Congressman and suggest that. I imagine they are also a nasty mesh
material, yuck! I mean orange is okay in the fall but even then I'd
prefer a nice burgundy or green to bring out her lovely eyes.

Ah well the things I do to upset people and bombard them with undue
stress:)

Reply


dog fashions are quite the rage you know :) by PepperElf Fri January 6, 2012 @ 2:15 PM


lol and I will exercise my right to blow a dog whistle the entire time I shop by McJohn Sun January 8, 2012 @ 11:56 AM


ROTFLMBO! by MA Bellamy Mon January 9, 2012 @ 4:38 PM

idiot by nancy g. Sun July 7, 2013 @ 4:48 PM
by Michelle O. Posted Fri January 6, 2012 @ 12:35 AM

I am a retail manager in California. I have been through numerous
health inspections. I have, more than once, asked the health dept
employee how they advise us to handle the dog situation. Every single
time the advice is the same - politely inform the customer with the
dog that we only allow service animals - if they say the animal is a
service animal, leave it alone. Asking even "is that a service
animal" could be perceived as asking "are you disabled" which is
really not my business.

They are not required to provide any sort of identification to prove
the animal is a service one and we do not ask.

If an animal is unruly, even a service animal (and I have never seen
one who is) they can be asked to leave.

I am a dog owner and have a pretty cool dog at that. I don't take him
shopping withme though, and don't really understand the people that
do. I aslo don't really understand or appreciate the customers who
make asumptions about whether or not I, or my team, are doing our job
correctly when they suspect an
"unauthorized" animal is in the building.

Reply

by McJohn Posted Thu January 5, 2012 @ 1:23 PM

Here you go

6-501.115 Prohibiting Animals.
(A) Except as specified in ∂∂ (B) and (C) of this section, live
animals may not be allowed on the premises of a food establishment. Pf

(B) Live animals may be allowed in the following situations if the
contamination of food; clean equipment, utensils, and linens; and
unwrapped single-service and single-use articles can not result:
(1) Edible fish or decorative fish in aquariums, shellfish or
crustacea on ice or under refrigeration, and shellfish and crustacea
in display tank systems;
(2) Patrol dogs accompanying police or security officers in offices
and dining, sales, and storage areas, and sentry dogs running loose in
outside fenced areas;
(3) In areas that are not used for food preparation and that are
usually open for customers, such as dining and sales areas, service
animals that are controlled by the disabled employee or person, if a
health or safety hazard will not result from the presence or
activities of the service animal;
(4) Pets in the common dining areas of institutional care facilities
such as nursing homes, assisted living facilities, group homes, or
residential care facilities at times other than during meals if:
(a) Effective partitioning and self-closing doors separate the common
dining areas from food storage or food preparation areas,
(b) Condiments, equipment, and utensils are stored in enclosed
cabinets or removed from the common dining areas when pets are
present, and
(c) Dining areas including tables, countertops, and similar surfaces
are effectively cleaned before the next meal service; and
(5) In areas that are not used for food preparation, storage, sales,
display, or dining, in which there are caged animals or animals that
are similarly confined, such as in a variety store that sells pets or
a tourist park that displays animals.
(C) Live or dead fish bait may be stored if contamination of food;
clean equipment, utensils, and linens; and unwrapped single-service
and single-use articles can not result.
- -

Reply

Informative by Mnemosyne Fri January 6, 2012 @ 10:14 AM

by Jared C. Posted Thu January 5, 2012 @ 12:04 PM

I don't understand what the problem is here.

It's just a DOG in a store. It's not like the canine is urinating on
the food items before people eat them or something (that'd be
interesting to see considering food items in WalMart are all too high
for a dog to reach, much less pee on).

Reply

It's just a DOG in a store. ---MORE THAN JUST A DOG THEY ALSO CARRY RABIES by Norman P. Thu January 5, 2012 @ 1:45 PM

People carry rabies, too. We should ban them from stores. by Steve OH (IO) Thu January 5, 2012 @ 1:55 PM

you MUST be joking by Jared C. Thu January 5, 2012 @ 3:59 PM

No doubt. I did a Google search for rabies cases in service animals. by Steve OH (IO) Thu January 5, 2012 @ 4:10 PM

rabies by Norman P. Thu January 5, 2012 @ 6:40 PM

"Disabled people have a right." So why are you objecting to disabled by Steve OH (IO) Thu January 5, 2012 @ 7:51 PM

disabled people "Disabled people have a right." by Norman P. Thu January 5, 2012 @ 7:55 PM


Except you still have NO PROOF that the other customer didn't have a service animal - except your own personal opinion on what the laws are by PepperElf Thu January 5, 2012 @ 11:18 PM

calif laws on dogs entering an establishment by Norman P. Sat January 7, 2012 @ 7:02 PM

Too much by Mnemosyne Fri January 6, 2012 @ 9:47 AM
by Mnemosyne Posted Thu January 5, 2012 @ 10:12 AM

You are eating at Walmart and someone's dog is distracting from the
sumptuous food and ambience is that it?

Stop trying to police the world.

Would it make you feel better if someone put an orange vest on their
dog?

Reply

The owners of assistance dogs shall comply with all state and local ordinances regarding health and licensure requirements for dogs. by Norman P. Thu January 5, 2012 @ 1:55 PM


except that federal laws do not require vests declaring animals to be service animals. state laws do not supersede federal laws. Even in CA n/t by PepperElf Thu January 5, 2012 @ 2:29 PM

Still wrong, Norman. by Steve OH (IO) Thu January 5, 2012 @ 3:01 PM

Europe by Mnemosyne Fri January 6, 2012 @ 9:54 AM

VESTS-Would it make you feel better if someone put an orange vest on their dog? by Norman P. Thu January 5, 2012 @ 2:12 PM

Don't hate dogs by Mnemosyne Fri January 6, 2012 @ 9:52 AM


Amen! by Maegan Z. Fri January 6, 2012 @ 4:22 PM

ou are eating at Walmart and someone's dog is distracting from the sumptuous food and ambience is that it? by Norman P. Sat January 7, 2012 @ 7:17 PM


WRONG - THERE IS NO LEGAL REQUIREMENT FOR VESTS OR TAGS by PepperElf Wed January 4, 2012 @ 10:06 PM

I want a service monkey. I will train it to drive me home from the by Steve OH (IO) Thu January 5, 2012 @ 8:48 AM


ROFL. But I'm not sure your state will issue it a DL. =) by PepperElf Thu January 5, 2012 @ 9:58 AM

DOGS WHERE THE SERVE FOOD AND THE OWNERS WHO BREAK THE HEALTH LAWS OF THE STATE. by Norman P. Thu January 5, 2012 @ 2:03 PM

From the ADA guidelines on service animals (http://www.ada.gov/qasrvc.htm): by Steve OH (IO) Thu January 5, 2012 @ 2:59 PM

service animals by Norman P. Thu January 5, 2012 @ 6:59 PM


no vests. stop quoting laws you invented yourself n/t by PepperElf Fri January 6, 2012 @ 7:41 AM

Service animals do NOT have to wear vests or tags proclaiming themselves to be animals. by Norman P. Thu January 5, 2012 @ 7:14 PM


No vests. Even your own quotes never mention vests. Why do you keep inventing things? by PepperElf Fri January 6, 2012 @ 2:27 PM

DOGS WHERE THE SERVE FOOD AND THE OWNERS WHO BREAK THE HEALTH LAWS OF THE STATE. by Norman P. Sat January 7, 2012 @ 7:14 PM
by Norman P. Posted Sat January 7, 2012 @ 7:24 PM

Even your own quotes never mention vests. Why do you keep inventing
things? READ THE STATE LAWS OF CALIF. ON THIS ISSUE.

Reply

by PepperElf Posted Sat January 7, 2012 @ 8:53 PM


Reply

Service dogs must have a certified vest or tag. Calif. state law by Norman P. Thu January 5, 2012 @ 7:30 PM


by RedheadwGlasses Posted Wed January 4, 2012 @ 12:45 PM

Actually, from my own research on this (based on past
letters/discussions at this site), no such documentation is required.
A store employee/manager may ask the customer to remove the animal,
and if the customer says that the dog is for a disability, the
employee is not legally allowed to ask for or push for additional
information or proof of any kind.

The vests are meaningless -- anyone can buy them online.

Reply

ada law on questions by nancy g. Sun July 7, 2013 @ 4:52 PM

by McJohn Posted Wed January 4, 2012 @ 8:03 AM

I would love to see this stop. Nothing I hate more than seeing some
mangy mutt in the food area shaking his fur over everything or worse
yet leaning over to sniff or lick something.

Reply


Amen brother! by KenPC Wed January 4, 2012 @ 4:39 PM


PC? because it's illegal to ban the handicapped from having a life perhaps? Besides how does the dog suddenly make your food unclean? by PepperElf Wed January 4, 2012 @ 10:08 PM


Just for the record I never said Service animals by McJohn Thu January 5, 2012 @ 6:26 AM


except sometimes those little dogs can be service animals too by PepperElf Thu January 5, 2012 @ 7:05 AM

How do you know it wasn't in training? by jeishere Thu January 5, 2012 @ 9:40 AM


actually it didn't matter.... by PepperElf Thu January 5, 2012 @ 10:06 AM


All I am saying by KenPC Thu January 5, 2012 @ 12:38 PM


I am actually with you by fairywithfangs Thu January 5, 2012 @ 9:55 AM

Huge difference by Mnemosyne Thu January 5, 2012 @ 10:19 AM


Exactly! Kids are horrible about germs. by PepperElf Thu January 5, 2012 @ 11:05 AM

They are foul by Mnemosyne Fri January 6, 2012 @ 10:12 AM

However, the complete abuse of it and people bringing their dogs everywhere in strollers and purses and whatever should be stopped. by Norman P. Thu January 5, 2012 @ 7:06 PM

Really by Mnemosyne Thu January 5, 2012 @ 10:03 AM

company policy on dogs entering their stores by Norman P. Thu January 5, 2012 @ 6:51 PM

by batmoody Posted Wed January 4, 2012 @ 6:08 AM

Where is this law? I would love to see it. Trust me, we have people
bringing their mangy stinky dogs in all the time and we were told
there was nothing we could do about it. As long as they claim it's a
service dog, we can't do a thing about it.

And heck, you can get a "service" dog for just about anything these
days....

Reply

Trust me, we have people bringing their mangy stinky dogs in all the time and we were told there was nothing we could do about it. by Norman P. Thu January 5, 2012 @ 7:38 PM

Handicapped tags by Mnemosyne Fri January 6, 2012 @ 10:07 AM


by Harleycat Posted Tue January 3, 2012 @ 9:21 PM

Vests are not required by law nor must a person show any
documentation. All a business may do is ake is an animal is a service
animal.

Reply

CALIF STATE LAW REQUIRES A VEST OR TAG WHERE THERE IS FOOD SERVED OR SOLD. by Norman P. Thu January 5, 2012 @ 7:28 PM

I THINK YOU'LL FIND YOU'RE WRONG: *The ADA provides greater protection for individuals with disabilities and so it takes priority over the local by Steve OH (IO) Thu January 5, 2012 @ 7:52 PM

disabled people "Disabled people have a right." by Norman P. Sat January 7, 2012 @ 7:29 PM


Management can only ask.. by Harleycat Sat January 7, 2012 @ 10:43 AM

by SuzieCat Posted Tue January 3, 2012 @ 8:06 PM

http://www.nh.gov/disability/information/community/serviceanimals.htm

Reply

Calif. state law by Norman P. Thu January 5, 2012 @ 7:51 PM

Just to clear things up... by Rosetta G. Fri April 6, 2012 @ 9:16 PM




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