Comcast Needs To Change Their Harassing Collection Practices

Posted Mon January 9, 2012 12:00 pm, by Johnny K. written to Comcast Corporation

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I have been a comcast customer in the Sacramento area for more than 1 year and have always paid my bill on my payroll cycle. Unfortunately, your billing cycle does not coincide with my payment cycle and as a result; I continually receive multiple calls that my payment is late and I face service interruption as a result. Over the last 2 weeks, I have received more than 30 phone calls from different comcast numbers, which I do not answer. Most of these do not leave me messages to call back and the ones that do are difficult to understand. I have received multiple calls per day, some even within MINUTES of one another. What makes you think if I do not answer one call, that I will answer the next? This is the definition of harrassment and must stop, not just temporarily. Last month, I contacted billing support and received a credit of $20 for the inconvenience and was assured that this would not happen again. I started receiving calls again just before the Xmas holiday. I know I am not alone in this as I google searched the phone numbers on the caller ID and find a number of consumers that have similar complaints against you.

Change your collection practices to limit calls to one call per day and no more than 3 per week in total.

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Re: Comcast Needs To Change Their Harassing Collection Practices by peter d. Posted Mon March 4, 2013 @ 5:47 PM I was not able to pay my Comcast bill last month because of a health issue, and now it is the 4th of this months billing period , and I have been receiving multiple unknown phone calls sometimes within minutes of each other. When I pick up, no one answers, if I don't there is a voicemail from Comcast. I tried to trace the numbers, but Comcast said they didn't exist! I called Comcast to let them know that I put a check in the mail on the 3rd. The representative told me there was nothing he could do until my check was processed. he said it may take a week! It's very intimidating having unknown numbers call you at 8:00 a.m. every morning. I feel like I am being harassed! First, is this even legal, and second, should it be? Reply Re: Comcast Needs To Change Their Harassing Collection Practices by jmg110 Posted Sun January 22, 2012 @ 7:40 AM PAY YOUR BILLS. THEY WONT BOTHER YOU Reply Re: Comcast Needs To Change Their Harassing Collection Practices by PepperElf Posted Wed January 11, 2012 @ 2:17 PM Does your contract allow you to pay on a different schedule? I know some services allow you to pick your own payment date, but others do not. Reply Re: Comcast Needs To Change Their Harassing Collection Practices by Bobosgirl Posted Wed January 11, 2012 @ 11:03 AM Pick up the phone the first time they call. Tell them you would like your payment date changed, so it is more in line with your pay dates. Once they have spoken to you, they will not call again unless you miss your payment. It's super simple. Reply Re: Comcast Needs To Change Their Harassing Collection Practices by cdrscotty Posted Wed January 11, 2012 @ 10:00 AM How about cancelling or scaling back your cable service? Barring that, PAY YOUR BILLS. Reply Re: Comcast Needs To Change Their Harassing Collection Practices by McJohn Posted Wed January 11, 2012 @ 8:40 AM I know how to make them stop....PAY YOUR BILLS! Reply