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Kia Optima ECM Causes Annoying Inspection Failure
Posted Tue January 31, 2012 12:00 pm, by Douglas P. written to Kia Motors America, Inc.
Write a Letter to this Company
I'm annoyed now; let's not make this into a furious, OK?
Just before Christmas, I took my 2006.5 [2007 design, 2006 model year] Optima to a local state inspection to get my safety sticker.
The car passed all tests, except for the fact that the "check engine" light was on. In accordance with Massachusetts law, they issued me a rejection sticker. While defined as an emissions problem, my exhaust was clean. It was not an issue. As such, I was advised to go to a Kia dealership. I was told that the ECM, electronic control module, required an upgrade to its firmware, something that only a dealer could do.
On to Kia's dealership. They give me a quote of $90 to reset the ECM, and install the software update.
Hooked up to their computer, an error code of 0630 shows up, and they cannot correct the problem. I'm told that the ECM has crapped out. OK~~ how much to fix it? $1,340 for the part, plus labor. I ask if they can effectuate the repair, should I come in with a replacement of my own, and I'm assured, Yes. They quoted a labor and programming charge of $135 to get the job done.
As with previous repairs, which have been few since I bought this car brand new in November, 2007, I found your $1,340 part on Ebay and purchased it for $88. Meanwhile, I call the registry to see if I can get a waiver of failed inspection, as the only actual problem is the little light on my dash console lighting up, saying "check engine."
Mass. DMV refers me to representatives of the EPA. Those folks say to follow the dealership's advice, and replace the ECM module. They also advise me to call Kia America to see if there's a recall on this device. If so, it would be taken care of free of charge to me.
Today, I got a call back from Kia America. "UNFORTUNATELY," more "UNFORTUNATELY." I'm told that not only can my ECM never be fixed, the one I've purchased off also won't work, because each such control assembly is paired by VIN to the car in which the factory installed it.
This is a FIRMWARE issue. Firmware is halfway between hardware and software. It's programmed into a device by the manufacturer, and can not be accessed by the product's end user. Changes can be made only by the manufacturer, or at an authorized service center thereof, in this case, a Kia dealership.
Your dealership does not have the resources to correct the problem. It is so intrinsically minor, spending big money to fix anything as trivial as this is ludicrous. Yet today, your USA headquarters calls me back to say "UNFORTUNATELY!"
FIX THIS!!!
No more UNFORTUnATELIES, OK??
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by douggieboy Posted Wed February 29, 2012 @ 1:20 PM
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It took alot of negotiating, but this week they replaced my car's control module, as the original inspection failure occurred before 80,000 miles or 8 years, falling under the federal law regarding emission standards.
I am satisfied; the design of the ECM marries it to the vehicle when it is made, so if a Kia car is totaled, the module cannot be salvaged and used in any other car. I don't know how common this problem is, but it goes without saying that if a car's central computer can't simply be reset by a Kia dealer, and has to be replaced, it must be costing the company one pretty penny to install a factory new one if it fails while the vehicle is still under manufacturer warranty.
I'l take this occasion to thank Shannon at Kia America, and Gary, the supervisor who decided to make the effort to satisfy his customer, me.
Cased closed on a positive note.
Thank you~~
God bless.
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by douggieboy Posted Mon February 6, 2012 @ 1:01 AM
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It appears now that after considerable negotiations with higher- ups at Kia, we may have reached a solution. Under provisions of a federal law, all cars must be warranted against emissions defects 8 years, or 80,000 miles, whichever comes first. My mileage was roughly 79,400 when the inspection was done, and issued a rejection sticker because of the ECM malfunction. This was just before Christmas, and the inspection station told me to take it to an authorized dealer for an ECM firmware reset. I got the car into their shop about 2 weeks ago, and the mileage was just shy of 80,600. The dealership recorded this as 81,595~~ wrong!
After speaking directly with the higher-up manager at Kia headquarters, we came to the following agreement:~~
I am to take my car to the EPA/RMV certified mechanic who has said he can either reflash the memory in my existing ECM, which the dealer could not, or replace it with my $88 Ebay unit and do likewise. If it works, I pay them $100, and we're all golden. If not, the manager has agreed that Kia will cover the ECM replacement as a courtesy, and we're still all golden.
I'll post on here as things unfold, and will certainly acknowledge Kia's efforts and customer satisfaction interests, regardless of how, and by whom, this situation is remedied.
Right now, it's "we'll see," and that we definitely shall. I tend to believe that Kia will stand by their compromise with me, which is all I need to remain a satisfied customer. If it costs a few dollars more to be done with this headache, so be it~~ $100-$150 is what my mechanic told me to expect, and the dealership's quote of $135 is not unreasonable at all.
Here's hoping for the best.....
I'll let you know how it goes...
Thanks for your feedback everyone, even those who may disagree with my position...
All for now.
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Kia Optima
by George B. Sun February 5, 2012 @ 10:54 PM
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by Jared C. Posted Wed February 1, 2012 @ 9:11 AM
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I feel for you for this issue. I've been driving around with the check engine light on in my car for months now. My car - a Nissan - does this because the little sensors in the car fail and that makes the Check Engine light come on.
Putting computer parts into cars was one of the worst ideas ever.
The new technology additions don't improve the vehicle at all (I don't use OnStar, play DVD's in my car or play MP3's, so please no replies to this post talking about how we didn't have those in 70's cars and how they are so nice and how other people can't live without them)....and they break down and need replacing FREQUENTLY.
It's a shame you can't get a decent car like they made in the 70's anymore - made out of steel and with as few parts as possible. Those 70's cars rarely broke down and, when they did, fixing the issue was usually price-affordable (Unless it was something major like a tranny).
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by douggieboy Posted Wed February 1, 2012 @ 4:00 AM
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The dealership wanted $725 for the part, and another $200 to install it.
I found the part on Ebay for $65, and paid my mechanic another $85 to put it in. It works perfectly.
If the ECM in my car has gone bad, so be it. The dealer offered me a new one for $1300+, and also said I could provide one of my own, and either way, it would cost $135 in labor to swap the units out and program the replacement.
It isn't my expectation that Kia should cover this 100%. I have no problem supplying the part, and paying $135 to the dealership to set things right.
My car passed all of the emissions tests. The check engine light stays on because the ECM isn't recognizing the VIN number. I bought the car new, and the ECM was never touched. Even so, I can accept that it might have gone bad on its own, so all I'm asking of Kia is to honor what I was told it would cost for to get that little tight to go off and stay off.
These electronics modules have firmware inside. This is software the manufacturer installs at the factory, and isn't normally accessible by the end user. It is readily accessible by the manufacturer, and their authorized service centers. When the dealership tried to perform the reset, my car's ECM didn't take it, and they said it had crapped out. A reset of another such unit from a vehicle of the same specifications as mine should simply take the reset from the dealer's ECM computer. I have the part in hand, and will gladly pay the $135 they quoted me to resolve the issue. Kia America is telling me that the VIN pairing can't be reset, and that's one big pile of buffalo chips. I have an Associate's Degree in industrial electronics, and know for a fact that firmware is not the same as hardware; it is software programmed into the device, needed for normal start-up and function. This is how your television, laptop, DVD player, etc... retain that information. Most have a small battery used to maintain the required micro voltage, and after 6 years it's entirely possible that the little lithium wafer inside my ECM leaked or drained out. Either way, this is a minor fix.
Open up the chassis of any modern computer, and look on the mother board. There you will see what looks like a watch battery, slipped into a little clip. This keeps the firmware intact. However tiny the voltage it takes, no information can be retained in a digital system without some source of energy. Without electrical potential, firmware goes away. I'm not one to rewrite the laws of physics, and I don't believe Kia is either.
My ECM stopped working because the firmware is completely gone, or the unit itself has suffered physical and/or electrical damage. If it has to be replaced, once again, I have the part in hand, and the dealership has the proprietary equipment and software needed to program it to my car. Let's do it.
Thanks.
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by PepperElf Posted Tue January 31, 2012 @ 7:21 AM
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It sounds a bit like you maybe tried to take a shortcut with the ebay device.
although you may feel it saved you money if it can't be used then it may not help with the problem?
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