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Kia Optima ECM Causes Annoying Inspection Failure
Posted Tue January 31, 2012 12:00 pm, by Douglas P. written to Kia Motors America, Inc.
Write a Letter to this Company
I'm annoyed now; let's not make this into a furious, OK?
Just before Christmas, I took my 2006.5 [2007 design, 2006 model year] Optima to a local state inspection to get my safety sticker.
The car passed all tests, except for the fact that the "check engine" light was on. In accordance with Massachusetts law, they issued me a rejection sticker. While defined as an emissions problem, my exhaust was clean. It was not an issue. As such, I was advised to go to a Kia dealership. I was told that the ECM, electronic control module, required an upgrade to its firmware, something that only a dealer could do.
On to Kia's dealership. They give me a quote of $90 to reset the ECM, and install the software update.
Hooked up to their computer, an error code of 0630 shows up, and they cannot correct the problem. I'm told that the ECM has crapped out. OK~~ how much to fix it? $1,340 for the part, plus labor. I ask if they can effectuate the repair, should I come in with a replacement of my own, and I'm assured, Yes. They quoted a labor and programming charge of $135 to get the job done.
As with previous repairs, which have been few since I bought this car brand new in November, 2007, I found your $1,340 part on Ebay and purchased it for $88. Meanwhile, I call the registry to see if I can get a waiver of failed inspection, as the only actual problem is the little light on my dash console lighting up, saying "check engine."
Mass. DMV refers me to representatives of the EPA. Those folks say to follow the dealership's advice, and replace the ECM module. They also advise me to call Kia America to see if there's a recall on this device. If so, it would be taken care of free of charge to me.
Today, I got a call back from Kia America. "UNFORTUNATELY," more "UNFORTUNATELY." I'm told that not only can my ECM never be fixed, the one I've purchased off also won't work, because each such control assembly is paired by VIN to the car in which the factory installed it.
This is a FIRMWARE issue. Firmware is halfway between hardware and software. It's programmed into a device by the manufacturer, and can not be accessed by the product's end user. Changes can be made only by the manufacturer, or at an authorized service center thereof, in this case, a Kia dealership.
Your dealership does not have the resources to correct the problem. It is so intrinsically minor, spending big money to fix anything as trivial as this is ludicrous. Yet today, your USA headquarters calls me back to say "UNFORTUNATELY!"
FIX THIS!!!
No more UNFORTUnATELIES, OK??
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by douggieboy Posted Wed February 29, 2012 @ 1:20 PM
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It took alot of negotiating, but this week they replaced my car's control module, as the original inspection failure occurred before 80,000 miles or 8 years, falling under the federal law regarding emission standards.
I am satisfied; the design of the ECM marries it to the vehicle when it is made, so if a Kia car is totaled, the module cannot be salvaged and used in any other car. I don't know how common this problem is, but it goes without saying that if a car's central computer can't simply be reset by a Kia dealer, and has to be replaced, it must be costing the company one pretty penny to install a factory new one if it fails while the vehicle is still under manufacturer warranty.
I'l take this occasion to thank Shannon at Kia America, and Gary, the supervisor who decided to make the effort to satisfy his customer, me.
Cased closed on a positive note.
Thank you~~
God bless.
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by douggieboy Posted Mon February 6, 2012 @ 1:01 AM
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It appears now that after considerable negotiations with higher- ups at Kia, we may have reached a solution. Under provisions of a federal law, all cars must be warranted against emissions defects 8 years, or 80,000 miles, whichever comes first. My mileage was roughly 79,400 when the inspection was done, and issued a rejection sticker because of the ECM malfunction. This was just before Christmas, and the inspection station told me to take it to an authorized dealer for an ECM firmware reset. I got the car into their shop about 2 weeks ago, and the mileage was just shy of 80,600. The dealership recorded this as 81,595~~ wrong!
After speaking directly with the higher-up manager at Kia headquarters, we came to the following agreement:~~
I am to take my car to the EPA/RMV certified mechanic who has said he can either reflash the memory in my existing ECM, which the dealer could not, or replace it with my $88 Ebay unit and do likewise. If it works, I pay them $100, and we're all golden. If not, the manager has agreed that Kia will cover the ECM replacement as a courtesy, and we're still all golden.
I'll post on here as things unfold, and will certainly acknowledge Kia's efforts and customer satisfaction interests, regardless of how, and by whom, this situation is remedied.
Right now, it's "we'll see," and that we definitely shall. I tend to believe that Kia will stand by their compromise with me, which is all I need to remain a satisfied customer. If it costs a few dollars more to be done with this headache, so be it~~ $100-$150 is what my mechanic told me to expect, and the dealership's quote of $135 is not unreasonable at all.
Here's hoping for the best.....
I'll let you know how it goes...
Thanks for your feedback everyone, even those who may disagree with my position...
All for now.
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Kia Optima
by George B. Sun February 5, 2012 @ 10:54 PM
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by PepperElf Posted Mon February 6, 2012 @ 9:52 AM
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and that's too big of an assumption for your idea
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by Steve OH (IO) Posted Tue January 31, 2012 @ 1:33 PM
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cars. The problem isn't just "the little light". It's an emissions issue that has to be corrected. The dealer told you they could repair it if you supplied another computer, but did you tell them you were planning on buying a used ECM? That $88 doesn't seem like a good deal if it isn't usable.
It may be unfortunate that there hasn't been enough failures to warrant a recall, but that's life. It would be fabulous if all vehicles had a 100% warranty, one that covered every part for the life of the vehicle. UNFORTUNATELY, the vehicles would be so expensive that nobody would be able to afford them.
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by PepperElf Posted Tue January 31, 2012 @ 7:21 AM
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It sounds a bit like you maybe tried to take a shortcut with the ebay device.
although you may feel it saved you money if it can't be used then it may not help with the problem?
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