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Useless is as useless does.

Posted Wed February 1, 2012 4:49 pm, by Amy J. written to Macys.com

Write a Letter to this Company  |  Rate this Company

Your website is awful.

Pages take an unusually long time to load, even with my fast connection. Any potential customer with a slower connection would certainly give up before finding even a single item to add to his or her shopping cart. I'm sure you've lost customers over this issue alone.

In case you aren't aware, a customer well-versed in online shopping develops a system for finding the items he's interested in. Slow page loading makes this seem like a pointless endeavor, especially when the browsing shopper clicks on one spot on the screen before the page has finished its endless loading only to have the click end up on a completely different and often unrelated item or category instead. Poorly designed and/or hosted websites send customers to your competitors.

An additional example of your website's lousy design is that so many of the links are bad. It's frustrating to click on a link for luggage and end up somewhere else entirely. When one clicks on a link for slacks in plus sizes and instead is given seach results for black slacks in all sizes, one is inclined to run for the hills. (Metaphorical, possibly Sears.)

Please consider having your website redesigned. It would be well worth the investment.


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by PepperElf Posted Mon February 13, 2012 @ 11:14 AM

has anyone here actually personally designed a message board, or
sales-style website?

I'm talking about websites beyond your simple HTML "me" page, or a
myspace profile. Something like PFB. Or ebay, or a message board
where you have to have login data?

We had to do them in my advanced web design class. Believe me it is
NOT as easy as it looks.

And you do it all yourself, no teams of coders just one person.

There's a lot of work involved. It's not just barfing some code on a
page and calling it a website. It took a lot of effort just to make a
simple message board where users could log in, edit their posts,
search for posts, look for posts under topics etc, and log out.

Plus we had to include at least two complex codes - mine included
figuring out how to jerry rig my page to have avatars show up. I
ended up designing code that stripped the avatar file of all
information and changing the file name to the name of the user only
(no extension).

weird but hey it worked.

now imagine that on a big scale... say, writing code for an entire
store where you have to tie in inventory data, credit card security,

sure it's easy to just say "they're dumbos cos this didn't work well
for me" but that's a bit of an overreaction.


by Casmly Posted Thu February 16, 2012 @ 12:01 PM

My husband is in IT for a living and I completely understand that
creating and maintaining a website is more labor than many people
realize, but we are talking about Macy's here, not some corner store.

Now, I do happen to think that there was either an issue with the
letter writer's connection or a temporary issue with the site as I had
no issues when going there myself. However, if they were experiencing
issues because of extremely slow load times, I would think a company
as large as Macy's would want to know about and correct the issue
regardless of how difficult/time consuming a task it is.


yep. i'm pretty sure their code is far more complex than what i did by PepperElf Fri February 17, 2012 @ 11:23 AM
by Jared C. Posted Mon February 6, 2012 @ 2:42 PM

I agree with the letter writer 100%. This is an ENORMOUS problem on
the Web and the IT community needs to take responsibility for it and
clean it up ASAP.

Web Masters are easily the most useless, brainless idiots currently
alive on our planet.

I have the same issue with idiotic Yahoo email. I am quicker than my
computer...and the servers that underlie my web connection. As a
result, I am punished each and every day I log online as the idiot IT
system requires that the entire page load up (ads and all) before I
can do anything. So, each email delays me by about 30 seconds while it
paints up. Considering I get about 120 emails a day, I lose about AN
HOUR of free time each and every day due to this IT slow-moving

This shows IGNORANCE and a LACK OF CONCERN by IT people towards the
free time of their users/customers and a lack of concern twoards the
level of happiness with their work output that their users have.

It'd be nice if the federal govt. would pass a bill requiring that
these irritations be minimized. Each penalty could involve an
assessment against the offending IT company for $1 K per violation. I
bet THAT'D get the crap to stop immediately! After all, the unlimited
greed of most businesses would ensure they'd clean up their slow
garbage issues just to avoid having to go bankrupt from fees for slow

I bet advertisers forced this change...because fast folks like myself
were churning through their email quickly, efficiently and without
even glancing at their dumb ads. Why do these advertising dopes think
that by forcing us to slow down...that we're actually going to have a
positive view of their firm or even buy something through the ad?

Yeah, RIGHT. What I'VE done (and I bet the letter writer and most
others irked by this problem are also doing) is mentally catalog who
advertises in Yahoo email so I can boycott them and never buy anything
from them ever again....as well as bad-mouth them to whoever will


"It'd be nice if the federal govt. would pass a bill " by MA Bellamy Wed February 8, 2012 @ 9:08 AM

I disagree by Jared C. Fri February 10, 2012 @ 12:22 PM

You Do realize by McJohn Wed February 8, 2012 @ 4:28 PM

McJohn by PlanetFeedback's Mr. Helpful Wed February 8, 2012 @ 7:57 PM

I have by McJohn Thu February 9, 2012 @ 12:39 PM

First of all by PlanetFeedback's Mr. Helpful Thu February 9, 2012 @ 5:48 PM

i'm hoping you were joking when you wrote that... n/t by PepperElf Mon February 13, 2012 @ 10:48 AM
by tali Posted Thu February 2, 2012 @ 6:38 AM

I just jumped over to the Macy's site. Spent about 5 minutes there.
Did not have any problem with correct pages loading, nor was it slow.
Perhaps try again, maybe there was a glitch in the server that day.


Same here by RedheadwGlasses Thu February 2, 2012 @ 12:13 PM

Same here and I'm on a 4 - um make that 5 - year old computer by PepperElf Thu February 2, 2012 @ 4:42 PM

went back, still slow? by Amy J. Thu February 2, 2012 @ 10:20 PM

I'd love it if anyone could explain this. by Amy J. Fri February 3, 2012 @ 7:47 AM

Hmmmmm...... by tali Fri February 3, 2012 @ 2:21 PM

good point - I use Safari mainly and sometimes use chrome or firefox (mac) n/t by PepperElf Sat February 4, 2012 @ 11:53 AM

I use safari too. If this happens regularly..... by douggieboy Wed February 8, 2012 @ 3:03 AM

Firefox often by MA Bellamy Wed February 8, 2012 @ 9:36 AM

No issues here either using Chrome. by Casmly Thu February 16, 2012 @ 12:03 PM

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