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Useless is as useless does.

Posted Wed February 1, 2012 4:49 pm, by Amy J. written to Macys.com

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Your website is awful.

Pages take an unusually long time to load, even with my fast connection. Any potential customer with a slower connection would certainly give up before finding even a single item to add to his or her shopping cart. I'm sure you've lost customers over this issue alone.

In case you aren't aware, a customer well-versed in online shopping develops a system for finding the items he's interested in. Slow page loading makes this seem like a pointless endeavor, especially when the browsing shopper clicks on one spot on the screen before the page has finished its endless loading only to have the click end up on a completely different and often unrelated item or category instead. Poorly designed and/or hosted websites send customers to your competitors.

An additional example of your website's lousy design is that so many of the links are bad. It's frustrating to click on a link for luggage and end up somewhere else entirely. When one clicks on a link for slacks in plus sizes and instead is given seach results for black slacks in all sizes, one is inclined to run for the hills. (Metaphorical, possibly Sears.)

Please consider having your website redesigned. It would be well worth the investment.


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out of curiosity by PepperElf Mon February 13, 2012 @ 11:14 AM

Um, we are talking Macy's here. by Casmly Thu February 16, 2012 @ 12:01 PM

by PepperElf Posted Fri February 17, 2012 @ 11:23 AM

I don't think it was the site however that caused her issues.

She posted about the issue on 01 Feb. The first replies were on 02
Feb and reported "no issue with us" etc.

Now from that you *could* think maybe it was a site glitch that she
just happened to encounter, BUT she came back on 03 Feb to report she
was still having issues.

Then it because a discussion about what kinds of browsers to use, and
general computer assistance and suggestions of other browsers to use

then this sleepy thread turned into a cluster-fight ... still not sure
why it had to go that way.

by Jared C. Posted Mon February 6, 2012 @ 2:42 PM

I agree with the letter writer 100%. This is an ENORMOUS problem on
the Web and the IT community needs to take responsibility for it and
clean it up ASAP.

Web Masters are easily the most useless, brainless idiots currently
alive on our planet.

I have the same issue with idiotic Yahoo email. I am quicker than my
computer...and the servers that underlie my web connection. As a
result, I am punished each and every day I log online as the idiot IT
system requires that the entire page load up (ads and all) before I
can do anything. So, each email delays me by about 30 seconds while it
paints up. Considering I get about 120 emails a day, I lose about AN
HOUR of free time each and every day due to this IT slow-moving

This shows IGNORANCE and a LACK OF CONCERN by IT people towards the
free time of their users/customers and a lack of concern twoards the
level of happiness with their work output that their users have.

It'd be nice if the federal govt. would pass a bill requiring that
these irritations be minimized. Each penalty could involve an
assessment against the offending IT company for $1 K per violation. I
bet THAT'D get the crap to stop immediately! After all, the unlimited
greed of most businesses would ensure they'd clean up their slow
garbage issues just to avoid having to go bankrupt from fees for slow

I bet advertisers forced this change...because fast folks like myself
were churning through their email quickly, efficiently and without
even glancing at their dumb ads. Why do these advertising dopes think
that by forcing us to slow down...that we're actually going to have a
positive view of their firm or even buy something through the ad?

Yeah, RIGHT. What I'VE done (and I bet the letter writer and most
others irked by this problem are also doing) is mentally catalog who
advertises in Yahoo email so I can boycott them and never buy anything
from them ever again....as well as bad-mouth them to whoever will


"It'd be nice if the federal govt. would pass a bill " by MA Bellamy Wed February 8, 2012 @ 9:08 AM

I disagree by Jared C. Fri February 10, 2012 @ 12:22 PM

You Do realize by McJohn Wed February 8, 2012 @ 4:28 PM

McJohn by PlanetFeedback's Mr. Helpful Wed February 8, 2012 @ 7:57 PM

I have by McJohn Thu February 9, 2012 @ 12:39 PM

First of all by PlanetFeedback's Mr. Helpful Thu February 9, 2012 @ 5:48 PM

i'm hoping you were joking when you wrote that... n/t by PepperElf Mon February 13, 2012 @ 10:48 AM
by tali Posted Thu February 2, 2012 @ 6:38 AM

I just jumped over to the Macy's site. Spent about 5 minutes there.
Did not have any problem with correct pages loading, nor was it slow.
Perhaps try again, maybe there was a glitch in the server that day.


Same here by RedheadwGlasses Thu February 2, 2012 @ 12:13 PM

Same here and I'm on a 4 - um make that 5 - year old computer by PepperElf Thu February 2, 2012 @ 4:42 PM

went back, still slow? by Amy J. Thu February 2, 2012 @ 10:20 PM

I'd love it if anyone could explain this. by Amy J. Fri February 3, 2012 @ 7:47 AM

Hmmmmm...... by tali Fri February 3, 2012 @ 2:21 PM

good point - I use Safari mainly and sometimes use chrome or firefox (mac) n/t by PepperElf Sat February 4, 2012 @ 11:53 AM

I use safari too. If this happens regularly..... by douggieboy Wed February 8, 2012 @ 3:03 AM

Firefox often by MA Bellamy Wed February 8, 2012 @ 9:36 AM

No issues here either using Chrome. by Casmly Thu February 16, 2012 @ 12:03 PM

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