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UnPaid (and not your) Pal

Posted Fri February 3, 2012 12:00 pm, by Ruth H. written to PayPal.com

Write a Letter to this Company

I recently sold a pair of jeans for charity. The entire sale, 100%, went to the charity. Paypal has placed a hold on the funds and will not release them until the buyer leaves feedback or 21 days, whichever comes first. I strongly suggest you begin releasing funds immediately for charity auctions when all of the funds are for charity and none are for the seller.

The 21 day float (when Ebay/Paypal makes money off of the seller or charity's money) is not acceptable, and one reason I almost never sell anything on Ebay on my personal account. [Planetfeedback note: there are two accounts; the other doesn't have the hold problem, but this was personal and not business-related.] If it weren't a fundraiser I wouldn't have this time either; your policies are frankly as seller-unfriendly as possible. It is not fair to either seller or charity to hold the funds.

Again, I strongly suggest you revisit this policy. It would go a small way toward rehabilitating your image. Sellers are already staying away in droves, and this business of holding charitable contributions can't be helping.


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by MA Bellamy Posted Mon February 6, 2012 @ 4:28 PM

then should it matter if there is a hold?

So long as the money ends up where it is supposed to go would be the
main concern, right?


True, but why should they have to wait? Ebay benefits from the wait. by The Original Nethead Mon February 6, 2012 @ 10:12 PM

Well, the downside by MA Bellamy Tue February 7, 2012 @ 9:04 AM

"Someone has the upper hand" ... generally Ebay. by The Original Nethead Tue February 7, 2012 @ 1:48 PM

So who creates these horrible policies - eBay or PayPal? I don't by Steve OH (IO) Wed February 8, 2012 @ 12:35 PM

Ebay owns Paypal by The Original Nethead Wed February 8, 2012 @ 4:54 PM

Re: UnPaid (and not your) Pal by McJohn Sat February 4, 2012 @ 4:52 PM

by The Original Nethead Posted Sat February 4, 2012 @ 10:22 PM

They know that the same way they know what the shipping options are
that you have enabled and your payment options. You've obviously
never listed anything. The charity auctions, unless listed by a
501C3, all have to go through Giving Works/MissionFish.

As for money, Ebay/Paypal holds the money and makes interest on the
money while they hold it. Since they're holding a bucket of it the
interest return can be substantial. Companies like banks have been
doing it for decades. It's also possible that if the buyer claims to
be dissatisfied, they get to keep the item and Ebay refunds their
money. They then take it back from the seller, or never give it to
them in this case. If that happens the seller's fees may or may not
be refunded as well. Often they aren't. It may "only" be about 50
cents, but by golly it's the seller's 50 cents and not Ebay's.

It's all pennies per seller, but those pennies add up. Money grubbing
at its finest.


by McJohn Posted Mon February 6, 2012 @ 10:17 AM

If I want to donate I go to goodwill.


This was for a local charity. by The Original Nethead Mon February 6, 2012 @ 10:10 PM

by PepperElf Posted Fri February 3, 2012 @ 12:05 PM

Here's the possible problem.

1) IIRC it won't matter if the other account is in good standing. If
this is a new account with few transactions it will still be held to
the same restrictions as other new accounts.

The only time the other account will matter is if the other account is
in *bad* standing. (like if someone made a new account to circumvent a
block, or to harass someone)

2) What you plan to do with the money doesn't matter when it comes to
the hold rules.

I mean yes, it's very kind of you and applaudable to donate for
charity like that. However it doesn't lift the rules and restrictions
already in place.


It's not a new account - I've had it since 2001. The problem is greed - theirs by The Original Nethead Fri February 3, 2012 @ 10:37 PM

Read their policy by fishbjc Sun February 5, 2012 @ 10:49 PM

ah. yes why? n/t by PepperElf Mon February 6, 2012 @ 9:59 AM

That's wrong - that's why. Delivery confirmation does not always release funds. by The Original Nethead Mon February 6, 2012 @ 10:26 AM

i don't see anything in that policy about charity by PepperElf Mon February 6, 2012 @ 5:57 PM

Exactly - hence the letter. by The Original Nethead Mon February 6, 2012 @ 10:16 PM

well the license would be proof that it's a real NPO, but still there's no clause in the rules you quoted by PepperElf Tue February 7, 2012 @ 8:29 AM

I never said there was, I said there OUGHT to be. by The Original Nethead Tue February 7, 2012 @ 1:50 PM

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