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 UnPaid (and not your) Pal
Posted Fri February 3, 2012 12:00 pm, by Ruth H. written to PayPal.com
Write a Letter to this Company
I recently sold a pair of jeans for charity. The entire sale, 100%, went to the charity. Paypal has placed a hold on the funds and will not release them until the buyer leaves feedback or 21 days, whichever comes first. I strongly suggest you begin releasing funds immediately for charity auctions when all of the funds are for charity and none are for the seller.
The 21 day float (when Ebay/Paypal makes money off of the seller or charity's money) is not acceptable, and one reason I almost never sell anything on Ebay on my personal account. [Planetfeedback note: there are two accounts; the other doesn't have the hold problem, but this was personal and not business-related.] If it weren't a fundraiser I wouldn't have this time either; your policies are frankly as seller-unfriendly as possible. It is not fair to either seller or charity to hold the funds.
Again, I strongly suggest you revisit this policy. It would go a small way toward rehabilitating your image. Sellers are already staying away in droves, and this business of holding charitable contributions can't be helping.
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by fishbjc Posted Sun February 5, 2012 @ 10:49 PM
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All you have to do is enter the dc number and funds will be released.
Why blame paypal when you neglected to follow procedure?
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by PepperElf Posted Mon February 6, 2012 @ 9:59 AM
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It looks like they've changed the policy linking it to feedback. It's
been a long time since I tried to sell anything on an account subject
to holds. The main selling account has over 2300 feedback. Someone
with half a brain finally figured out that not all buyers leave
feedback. They now link it to delivery, which I'll believe when I see
it.
The funds won't be released until after Valentine's Day. The pants
were shipped the same day the buyer paid, as usual, and shipping was
paid through the Ebay system. That means delivery confirmation is
AUTOMATICALLY added into the system. The jeans are in a sorting
facility in Iowa and should be delivered today or tomorrow.
The money could be released as soon as the item is shown as delivered,
but it could be as long as three weeks. There's what they claim, and
there's what they do. I for one never believe what they say because
Ebay lies. They've proven that over and over again.
The alleged policy:
Based on your shipping method and the shipping information you
provide, here's when your funds should be available:
3 days after we can confirm the order was delivered, if you pay for
shipping and print labels on eBay, or if you ship directly using USPS,
UPS, or FedEx and manually enter your tracking information into My
eBay. The eBay label printing service is free, your tracking
information uploads automatically, and you'll get funds to help cover
shipping.
7 days after your latest estimated delivery date if you don't upload
tracking information but you mark the item as shipped in My eBay.
21 days after your buyer pays if you don’t upload tracking and you
don’t mark your item as shipped in My eBay.
Please keep in mind that it might take longer to get your funds if
your buyer reports a problem with the transaction.
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