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Nautica Employees Refuse Use Of Restroom

Posted Mon February 6, 2012 12:00 pm, by . written to Nautica Enterprises Inc

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My seven year old grandson needed to use a rest room and was refused admission in your Tanger outlet store in Myrtle Beach, S.C. I am handicapped and could not walk the two blocks to the public restroom with him. Fortunately, I had someone who would escort him to the restroom. Needless to say, I left the approximately $150.00 worth of clothes I had already gathered up. I was told that there was no restroom to serve the pulic. Had I had a different attitude I could have let him go in the dressing room on the clothes. However, I want my grandson to have better morals than that. When I asked for the name of the manager of the store, the staff refused to give it to me. I was just beginning my shopping experience and would probably have spent considerably more money than the purchases I had in hand. I have seven grandchildren, for whom I love to shop. Needless to say, Nautica will not be on my list of shopping places even though I like your merchandise. I do belive that an intelligent staff member would have accompanied the child to the rest room under the circumstances. I certainly would not want people with such a lack of ability to reason working for me. If I, myself, had needed use of the restroom there would have really been a problem. I was told that a child had been hurt in the door of a restroom. I understand that accidents happen; however, your dressing room doors are probably much more dangerous as I had to hold it each time to keep it from slamming on my grandson. I am very upset about this episode and wonder if it is legal to deny use of a restroom to a customer.

I am not asking Nautica to do anything. My grandson's mother is an attorney and she will be able to check the legality of this matter.


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by PepperElf Posted Mon February 20, 2012 @ 1:13 PM

So any word back from your daughter on this?



I wonder by MA Bellamy Mon February 27, 2012 @ 3:24 PM
by Grey_Mare Posted Tue February 14, 2012 @ 12:34 AM

If the Store is close enough to a public restroom they're not required
to have one available to customers, nor are they obligated to allow
customers to use their employee restrooms. Letting non-employees into
that area of the store would be a liability for them AND the customer.
I would suggest to anyone with children to make sure they go to the
bathroom before going out, or if they are prone to accidents, that
they wear training underwear. As for a lawsuit, I don't believe you
have any grounds for a case; the store did nothing wrong.


by PepperElf Posted Mon February 13, 2012 @ 7:57 AM

...And they COULD have charged you for the destruction of the

turn about is fair play after all.


by PepperElf Posted Mon February 13, 2012 @ 7:53 AM

I noticed this one over at M3C...

Exactly what does it prove if you suggest that you COULD have let him
pee on the clothes?

That's like going up to someone and saying, "well I could have punched
you in the face" ... as some sort of passive-aggressive threat.

At any rate, even the threat of peeing on the clothes there... yeah
that's disgusting.

by Jared C. Posted Fri February 10, 2012 @ 12:27 PM

You're a better person than me...or you just have more tolerance for
idiotic bureaucratic rules.

I would've led the kid outside, pointed him towards the side of the
building and said "Pee on that".

Broad daylight or not - doesn't matter. I've done it myself at several


Good call. Nothing like starting a child off in life with an indecent by Steve OH (IO) Fri February 10, 2012 @ 8:59 PM

"idiotic bureaucratic rules" by VoiceOfReason Fri February 10, 2012 @ 9:37 PM

Why stop there -- just let him pee on the by fairywithfangs Sun February 12, 2012 @ 2:40 PM

sure... then when he pees on your stuff too you know you've taught him well *rolls eyes* n/t by PepperElf Mon February 13, 2012 @ 7:54 AM

would you all rather have to deal with a child with messed pants? by Jared C. Mon February 13, 2012 @ 10:56 AM

No they wouldn't. They'd wonder why everyone in this country is so lazy by PepperElf Mon February 13, 2012 @ 11:22 AM

Big difference by Jared C. Mon February 13, 2012 @ 11:00 AM

Are you kidding me??? by MA Bellamy Mon February 13, 2012 @ 11:09 AM

So, we're all sheep for using bathrooms? Funny, I have only ever by Steve OH (IO) Mon February 13, 2012 @ 12:27 PM

baaaaaaaa! by RedheadwGlasses Tue February 14, 2012 @ 8:07 AM

Urinating on someone's building can still get you arrested by PepperElf Fri February 17, 2012 @ 11:05 AM

by Nate. Posted Thu February 9, 2012 @ 1:09 PM

In my experience, shopping center stores don't typically have a public
restroom. There usually are public restrooms throughout.

Upon looking at a map of this shopping center, it appears there is a
restroom right across from the Nautica store. Not a far walk at all.


by batmoody Posted Thu February 9, 2012 @ 11:01 AM

So you can't plan ahead and are willing to let some stranger take your
seven year old grandson to the bathroom and Nautica, the one who IS
following the rules, is the bad guy???

"I certainly would not want people with such a lack of ability to
reason working for me"

But their ability is ok enough for them to take your grandson to the


by PepperElf Posted Thu February 9, 2012 @ 11:01 AM

Let us know what your grandson's mother says about the legal aspect.

Especially when she tells you that stores do not have to provide
restrooms. Because hell, some stores don't even HAVE restrooms in the
first place, let alone public ones.

Even under the ADA there's no law saying you HAVE to provide


The checklist - to determine ADA compliance - even states "If toilet
rooms are provided, does each public and common use toilet room comply
with 4.22 (See below)? (A common use toilet room is one used for a
restricted group of people such as occupants of a building or
employees of a company.)"

Notice the words "IF toilet rooms are provided," and the part about
"restricted group of people"

Nowhere does it say they MUST be provided.

But I'm sure your lawyer relative will say the same thing. She cannot
invent laws where none exist, even if you're her child's grandmother.


by Ramelle Posted Thu February 9, 2012 @ 9:42 AM

No public restroom means exactly that. Not open to the public. I
would hardly fault a company for adhering to its policy.


by PepperElf Posted Thu February 9, 2012 @ 9:34 AM

If you were unable to reach the public restroom... how did you get to
the Nautica store in the first place?

by gb Posted Thu February 9, 2012 @ 8:16 AM

The last thing in the world I would do is let a stranger accompany my
child to the restroom. I work with children and have been background
checked, fingerprinted, etc. and we aren't allowed to accompany a
child to the bathroom.


by McJohn Posted Wed February 8, 2012 @ 4:21 PM

You cant use my bathroom either, its through my work area which is
cluttered with computer parts, cords, boxes and tables. Its not
handicapped accessible, and I don't have the proper signage to make it
a public restroom.

I read what thew others said about letting a stranger escort him, but
from what you said it looks like you had someone with you who brought
him. So whats the problem??

by cissy Posted Wed February 8, 2012 @ 1:41 PM

If you are not able to tend to your grandchild's needs as might arise,
bring a companion to assist.


by fairywithfangs Posted Wed February 8, 2012 @ 12:48 PM

when i was working retail, in just about every store I worked in
allowing a customer to use a restroom was a fireable offense. This is
why, the restrooms were located in the stockroom. There was open stock
everywhere, usually the safe for the store, and it wasnt safe to have
customer back there. period. especially small children.

I would never - ever - take a strangers child to the bathroom.


by CrazyRedHead Posted Wed February 8, 2012 @ 12:17 PM

It is legal for the employees to deny the use of there restrooms in
the store just as it is legal for them to deny you access to there
store, since it is private property.

by MissNaomi Posted Wed February 8, 2012 @ 1:30 AM

" I certainly would not want people with such a lack of ability to
reason working for me."

And I would certainly not want someone with your lack of ability to
reason shopping with me! There are no public restrooms. End of story.
How hard is that to understand. They don't have to break the rules
because you are handicapped or your grandson is seven. And the the
employees aren't there to escort your grandson to the bathroom, and I
don't know why you would want them to.


by Steve OH (IO) Posted Tue February 7, 2012 @ 1:39 PM

have her check the legality of asking strangers to accompany a 7 year
old to a restroom. I doubt that either is illegal, but one is quite


So now the employees are babysitters... by batmoody Wed February 8, 2012 @ 6:57 AM

by RedheadwGlasses Posted Tue February 7, 2012 @ 12:40 PM

So you're too handicapped to take a kid two blocks to a restroom, but
you're not too handicapped to shop? Sorry, that does not compute. If
you are able to be out in public, buying clothes at an outlet mall,
you are able to plan ahead for restroom breaks. Especially with a

And no, you don't get to use their restrooms, either, since you're
hinting at that as well.

IT IS LEGAL TO DENY USE OF A RESTROOM at a business like a clothing


by Harleycat Posted Tue February 7, 2012 @ 1:35 PM

Asking that a total stranger (store employee) accompany the child to
the restroom. That just opens up a whole other can of worms.


Agreed - it would scare the snot out of me. by The Original Nethead Tue February 7, 2012 @ 1:43 PM

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