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Nautica Employees Refuse Use Of Restroom
Posted Mon February 6, 2012 12:00 pm, by . written to Nautica Enterprises Inc
Write a Letter to this Company
My seven year old grandson needed to use a rest room and was refused admission in your Tanger outlet store in Myrtle Beach, S.C. I am handicapped and could not walk the two blocks to the public restroom with him. Fortunately, I had someone who would escort him to the restroom. Needless to say, I left the approximately $150.00 worth of clothes I had already gathered up. I was told that there was no restroom to serve the pulic. Had I had a different attitude I could have let him go in the dressing room on the clothes. However, I want my grandson to have better morals than that. When I asked for the name of the manager of the store, the staff refused to give it to me. I was just beginning my shopping experience and would probably have spent considerably more money than the purchases I had in hand. I have seven grandchildren, for whom I love to shop. Needless to say, Nautica will not be on my list of shopping places even though I like your merchandise. I do belive that an intelligent staff member would have accompanied the child to the rest room under the circumstances. I certainly would not want people with such a lack of ability to reason working for me. If I, myself, had needed use of the restroom there would have really been a problem. I was told that a child had been hurt in the door of a restroom. I understand that accidents happen; however, your dressing room doors are probably much more dangerous as I had to hold it each time to keep it from slamming on my grandson. I am very upset about this episode and wonder if it is legal to deny use of a restroom to a customer.
I am not asking Nautica to do anything. My grandson's mother is an attorney and she will be able to check the legality of this matter.
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by PepperElf Posted Mon February 20, 2012 @ 1:13 PM
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So any word back from your daughter on this?
=)
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by Grey_Mare Posted Tue February 14, 2012 @ 12:34 AM
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If the Store is close enough to a public restroom they're not required to have one available to customers, nor are they obligated to allow customers to use their employee restrooms. Letting non-employees into that area of the store would be a liability for them AND the customer. I would suggest to anyone with children to make sure they go to the bathroom before going out, or if they are prone to accidents, that they wear training underwear. As for a lawsuit, I don't believe you have any grounds for a case; the store did nothing wrong.
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by PepperElf Posted Mon February 13, 2012 @ 7:57 AM
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...And they COULD have charged you for the destruction of the clothes...
turn about is fair play after all.
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by PepperElf Posted Mon February 13, 2012 @ 7:53 AM
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I noticed this one over at M3C...
Exactly what does it prove if you suggest that you COULD have let him pee on the clothes?
That's like going up to someone and saying, "well I could have punched you in the face" ... as some sort of passive-aggressive threat.
At any rate, even the threat of peeing on the clothes there... yeah that's disgusting.
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by PepperElf Posted Mon February 13, 2012 @ 7:54 AM
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by Jared C. Posted Mon February 13, 2012 @ 10:56 AM
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Honestly, if you are all happy being sheep submitting to ridiculous rules, I feel sorry for you.
Our Founding Fathers would be very sad to learn that people in this nation just blindly obey rules because they are simply ordered to follow them.
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by PepperElf Posted Thu February 9, 2012 @ 11:01 AM
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Let us know what your grandson's mother says about the legal aspect.
Especially when she tells you that stores do not have to provide restrooms. Because hell, some stores don't even HAVE restrooms in the first place, let alone public ones.
Even under the ADA there's no law saying you HAVE to provide restrooms.
http://www.access-board.gov/adaag/checklist/Bathrooms.html
The checklist - to determine ADA compliance - even states "If toilet rooms are provided, does each public and common use toilet room comply with 4.22 (See below)? (A common use toilet room is one used for a restricted group of people such as occupants of a building or employees of a company.)"
Notice the words "IF toilet rooms are provided," and the part about "restricted group of people"
Nowhere does it say they MUST be provided.
But I'm sure your lawyer relative will say the same thing. She cannot invent laws where none exist, even if you're her child's grandmother.
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by PepperElf Posted Thu February 9, 2012 @ 9:34 AM
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If you were unable to reach the public restroom... how did you get to the Nautica store in the first place?
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by gb Posted Thu February 9, 2012 @ 8:16 AM
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The last thing in the world I would do is let a stranger accompany my child to the restroom. I work with children and have been background checked, fingerprinted, etc. and we aren't allowed to accompany a child to the bathroom.
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by cissy Posted Wed February 8, 2012 @ 1:41 PM
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If you are not able to tend to your grandchild's needs as might arise, bring a companion to assist.
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when i was working retail, in just about every store I worked in allowing a customer to use a restroom was a fireable offense. This is why, the restrooms were located in the stockroom. There was open stock everywhere, usually the safe for the store, and it wasnt safe to have customer back there. period. especially small children.
I would never - ever - take a strangers child to the bathroom.
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It is legal for the employees to deny the use of there restrooms in the store just as it is legal for them to deny you access to there store, since it is private property.
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by MissNaomi Posted Wed February 8, 2012 @ 1:30 AM
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" I certainly would not want people with such a lack of ability to reason working for me."
And I would certainly not want someone with your lack of ability to reason shopping with me! There are no public restrooms. End of story. How hard is that to understand. They don't have to break the rules because you are handicapped or your grandson is seven. And the the employees aren't there to escort your grandson to the bathroom, and I don't know why you would want them to.
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by Steve OH (IO) Posted Tue February 7, 2012 @ 1:39 PM
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have her check the legality of asking strangers to accompany a 7 year old to a restroom. I doubt that either is illegal, but one is quite stupid.
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So you're too handicapped to take a kid two blocks to a restroom, but you're not too handicapped to shop? Sorry, that does not compute. If you are able to be out in public, buying clothes at an outlet mall, you are able to plan ahead for restroom breaks. Especially with a 7yo.
And no, you don't get to use their restrooms, either, since you're hinting at that as well.
IT IS LEGAL TO DENY USE OF A RESTROOM at a business like a clothing store.
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