customer care

the problem is that the request annoyed her


so now she's demanding they refund her the food she consumed.


so the real questions...

1) do they have a right to ask a vehicle to move? yes. it's their
property.

2) do they owe any customer a refund on food already consumed if the
customer gets mad as he or she is leaving?

The letter said they asked her to move not leave before she said she
was leaving so how do you jump to the conclusion that the only reason
it was about moving and not leaving is because they were all ready
leaving? They were never asked to leave. As for the rest

1- they have they right to ask and the customer has the right to
refuse if there is no legal reason for them to need to move. I've done
this before and the cops were called. Ended up with me getting a free
meal because the cop told them they could not force me to move my car
for the reasons they gave.

2)No. Any thing they give the customer is a way to keep a customer
happy and hopefully coming back again but it is not owed.

I think that as long as the manager/employee was polite in his request
that you park in the back of the parking lot, you shouldn't take
issue. I agree with others that most likely their thinking was that
they might lose business if the bus is parked out front. What I will
say is that I don't think the manager has any right to press the issue
when you politely let him know that usually you would park in the back
but there was no space. It doesn't sound like he did though, so I'm
really not understanding what the big deal was.

I'm with everyone else, if I see a school bus parked out front of a
restaurant the first thing I think about is the long lines, screaming
kids, and do I have enough aspirin.

It stinks trying to park a bus, but you cant park where your not
allowed regardless of how hard you tried to find a parking spot.

If I go to a restaurant and cant find a spot can I just park behind
someone? or on the grass?

I know the parking lot you are talking about. Had you parked closer to
Slinky Action Zone, nothing would have been said to you. Had I seen
your bus parked in front, I too would have assumed kids were inside.
This has nothing to do with school rivalry! I think you're taking this
the wrong way and deserve nothing in return.

Whenever I see a school bus outside of a restaurant I assume the place
will be packed with school aged children hopped up on field trip
excitement and I keep going.

I'm sure I'm not the only person who has that thought roll through
their mind and decides not to do business there that day.

I don't really see what the big deal is since you were getting ready
to leave....

You said you were leaving, so why do you need to be 'encouraged' to
come back as a customer?

So they asked you politely to move the bus. But you were leaving
anyway so it didn't matter.


But they somehow owe you something for this?





I don't see it. Just because your temper got riled does not mean
anyone owes you anything.

so you DIDN'T park your bus in the typically designated spot, they
asked you to move and for this you should get a free meal???

Alrightythen.

OMG stop looking to be offended where no offense was intended, will
ya? The manager probably didn't want potential customers to be scared
off -- if they saw the bus,they'd be thinking, "Oh, crap, there are 40
school kids in there, let's go somewhere else."

So get over it, move forward, and get the chip off your shoulder.

I;m not saying the manager was right in this situation, but I can
understand his concern. Many times I have chosen not to stop somewhere
because I see a bus and assume its busy and the wait will be long.

You are paying customers just like everyone else so you should have
the right to the same parking opportunities. I kind of doubt it would
have anything to do with a local rivalry, more of a "lets go somewhere
else, the place looks packed" kind of thing.

Deb W.,

Did you end up parking in a designated area...marked and lined as
such?

The reason I ask is that in most municipalities the store manager can
be held responsible if parking in prohibited areas goes on with their
knowledge.

Bringing this to their attention is good, a free meal not so much.

BillR.