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Manager being cruel and unkind

Posted Wed February 15, 2012 7:42 pm, by Ashely C. written to McDonald's

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Manager does not know how to respond to people who don't understand English. I made a visit to McDonald's in queens center mall the food court on February 11th 2012 at 6:15pm .. There were three lines open only and three managers .. Two male and one female manager. The lines were redicoulously packed .. As I'm waiting in Register 1, a male manager was taking a females order and flirting at the same time.. I didn't like it because while he is flirting with the customer, we all are waiting to order. The female manager was getting the food then I seen her go to the back then returned 10 mins later . While I am standing on this line, the male manager then calls te next customer to order . The customer was Chinese and couldn't speak proper English . So the male manager then says to te customer "you have to learn to speak English mam, I quite don't understand what you are saying. The customer got mad then walked off the line . Then when it was time for me to place my order, the male manager was making fun of the chinese customer and says " all these immigrants in this world and they dont kno how to speak a but of english. That as a manager is not how u talk to customers. I am goin to get the department of labor involved because I feel like the manger was very discouraging . I am myself an immigrant and I did not like his respond.

You need to hire more MATURE managers.


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by RedheadwGlasses Posted Tue February 21, 2012 @ 12:16 PM

I don't see how this is a Dept. of Labor issue.


by PepperElf Posted Mon February 20, 2012 @ 1:12 PM

So any word back from the DOL?

I'm betting they say the same things that we have ....


by Ramelle Posted Mon February 20, 2012 @ 11:39 AM

This is not a DOL issue.

by texasgurl Posted Fri February 17, 2012 @ 3:06 PM

I'm comfused. There were three managers and they were also the only
cashiers? And what are you calling flirting? There have been many
times that I was talking to a male and someone accused me of flirting
when I was just being nice.


by Jared C. Posted Fri February 17, 2012 @ 12:22 PM

If the Chinese customers did NOT understand English, then how did said
customer know to get mad and depart the line when the manager replied
to him solely in English?

Sounds to me like the customer DID know some English.


Actually, by texasgurl Sat February 18, 2012 @ 9:30 PM

Good point by Blackrack Sun February 26, 2012 @ 3:39 PM
by mrsdkm Posted Fri February 17, 2012 @ 8:10 AM

Some restaurants have photo menus for people who can not read English.
It would be nice if this place had one. The lady (who may have been a
toutist, not an immigrant) could have pointed to what she wanted.
If I were a tourist in China, I'd have great difficulty ordering a
meal in a reataurant.


depends on what part of china - in HK for example you'd have no problems n/t by PepperElf Fri February 17, 2012 @ 11:00 AM

This Mc Donalds.. by Harleycat Fri February 17, 2012 @ 11:29 AM

by Harleycat Posted Thu February 16, 2012 @ 12:49 PM

This is definitely not an issue for the NYS Department of Labor.


by PepperElf Posted Thu February 16, 2012 @ 7:56 AM

Being bilingual is a bonus but not a requirement.

Now granted I've been on the other side of things where I was the
person who couldn't speak the local language.

I learned to point to menus - the ones in Japan do have pictures. And
I learned to have a translation book, and to learn the words of my
favorite foods.


Re: Manager being cruel and unkind by McJohn Wed February 15, 2012 @ 9:40 PM

What if the person was Deaf? Many Deaf folks never learn to speak by The Original Nethead Thu February 16, 2012 @ 11:40 AM

Theres a Difference by McJohn Thu February 16, 2012 @ 10:14 PM

Deaf by Blackrack Sun February 26, 2012 @ 3:41 PM

We actually agree for once McJohn by Jared C. Fri February 17, 2012 @ 12:24 PM

How did "Mexicans" get thrown in the mix? by Steve OH (IO) Fri February 17, 2012 @ 1:30 PM

reason by Jared C. Fri February 17, 2012 @ 2:21 PM

None of which is relevant to this letter, of course. For a self-described by Steve OH (IO) Fri February 17, 2012 @ 2:24 PM

oooh. burn. by Chadg Fri February 17, 2012 @ 5:23 PM

LOL!!!! by MA Bellamy Tue February 21, 2012 @ 11:17 AM

How is it making an exception for them by texasgurl Sat February 18, 2012 @ 9:36 PM

Um, on average by MA Bellamy Tue February 21, 2012 @ 11:22 AM
by Jill7 Posted Sat February 18, 2012 @ 4:10 PM

Wow, well if I had shop and someone came in that didn't speak English
but wanted to spend their money in my shop, I would for darn sure
find a way to make it work!!!!!

by texasgurl Posted Sat February 18, 2012 @ 9:45 PM

places put in job postings that being bilingual is a plus.

by Steve OH (IO) Posted Wed February 15, 2012 @ 8:12 PM

in employment. How a jackass talks to and about customers is not
their concern. I hope the owner gets back with you, though, and you
have the manager's name.


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