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 Manager being cruel and unkind
Posted Wed February 15, 2012 7:42 pm, by Ashely C. written to McDonald's
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Manager does not know how to respond to people who don't understand English. I made a visit to McDonald's in queens center mall the food court on February 11th 2012 at 6:15pm .. There were three lines open only and three managers .. Two male and one female manager. The lines were redicoulously packed .. As I'm waiting in Register 1, a male manager was taking a females order and flirting at the same time.. I didn't like it because while he is flirting with the customer, we all are waiting to order. The female manager was getting the food then I seen her go to the back then returned 10 mins later . While I am standing on this line, the male manager then calls te next customer to order . The customer was Chinese and couldn't speak proper English . So the male manager then says to te customer "you have to learn to speak English mam, I quite don't understand what you are saying. The customer got mad then walked off the line . Then when it was time for me to place my order, the male manager was making fun of the chinese customer and says " all these immigrants in this world and they dont kno how to speak a but of english. That as a manager is not how u talk to customers. I am goin to get the department of labor involved because I feel like the manger was very discouraging . I am myself an immigrant and I did not like his respond.
You need to hire more MATURE managers.
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I don't see how this is a Dept. of Labor issue.
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by PepperElf Posted Mon February 20, 2012 @ 1:12 PM
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So any word back from the DOL?
I'm betting they say the same things that we have ....
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by texasgurl Posted Fri February 17, 2012 @ 3:06 PM
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I'm comfused. There were three managers and they were also the only
cashiers? And what are you calling flirting? There have been many
times that I was talking to a male and someone accused me of flirting
when I was just being nice.
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by texasgurl Posted Sat February 18, 2012 @ 9:30 PM
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it didn't say the Chinese customer didn't understand English. It said
that they did not speak proper English.
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Good point
by Blackrack Sun February 26, 2012 @ 3:39 PM
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by mrsdkm Posted Fri February 17, 2012 @ 8:10 AM
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Some restaurants have photo menus for people who can not read English.
It would be nice if this place had one. The lady (who may have been a
toutist, not an immigrant) could have pointed to what she wanted.
If I were a tourist in China, I'd have great difficulty ordering a
meal in a reataurant.
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by PepperElf Posted Thu February 16, 2012 @ 7:56 AM
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Being bilingual is a bonus but not a requirement.
Now granted I've been on the other side of things where I was the
person who couldn't speak the local language.
I learned to point to menus - the ones in Japan do have pictures. And
I learned to have a translation book, and to learn the words of my
favorite foods.
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Deaf
by Blackrack Sun February 26, 2012 @ 3:41 PM
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by Steve OH (IO) Posted Wed February 15, 2012 @ 8:12 PM
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in employment. How a jackass talks to and about customers is not
their concern. I hope the owner gets back with you, though, and you
have the manager's name.
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