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Accumulating snow on dish continually disrupting my service

Posted Sun February 19, 2012 7:17 pm, by Andreas S. written to DirecTV, Inc.

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To whom it may concern:

I recently purchased DirecTV service in December 2011 at my home in Utah. Since having my service installed, there have been roughly a dozen instances of snow accumulating on my roof-mounted satellite dish, disrupting my service for hours at a time.

I am very disappointed in the fact that, despite living in a state that receives a lot of snow during the winter, I was not provided options of how I could assure that my service would not be disrupted by snow.

During the order or installation process, I should have been made aware of the fact that, living in Utah, I will have instances of snow covering my satellite, disrupting my TV signal. I feel that DirecTV should have provided me options, such as the installation of a satellite cover/hoodie to avoid the accumulation of snow on my dish.

It is unacceptable to experience a disruption of service each time it snows, and neither myself, nor my family should be expected to climb onto the roof to remove the snow off the dish. I would like DirecTV to offer a solution to this issue, which is something I believe should have been done during installation.

Thank you for your time.


Reply



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by sarahsmile Posted Wed February 22, 2012 @ 4:57 PM

have lots of snow here also. When my Direct TV dish is covered with
snow my dh gets a broom with a long handle and very carefully brushes
the snow away. Them we get on with our lives. You should try it.

Reply

by MA Bellamy Posted Wed February 22, 2012 @ 11:16 AM

Um, here's a little science lesson for you.

DirecTv works via satellite. In order to receive the signal from
their satellites, its necessary to have a CLEAR, UNOBSTRUCTED path
between the satellite's signal and your receiver dish.

Frozen precipitation tends to block things (cars, power lines, etc.)
so if it isn't cleared, your path between you and the satellite is now
obstructed, meaning you won't get a signal.

Sadly, cloudy days and exceptionally heavy rain storms will also
create the same interference. Since you have only had service since
December, expect some fun spring and summer afternoons when there's a
torrential downpour outside and your cable is completely out.

And as to the receiver "hoodie" that will kind of create the same
problem in that in order to keep the snow from accumulating, the
signal will still be blocked. But I'm sure if you could create such a
device that would prevent the snow piling up while still allowing
signal through, I'm sure you'd have a very lucrative business on your
hands!

If you absolutely can't stand it, your option is Time Warner or
ComCast.

Reply

"CLEAR, UNOBSTRUCTED path between the satellite's signal and your receiver dish". by Steve OH (IO) Wed February 22, 2012 @ 4:54 PM


Yeah by MA Bellamy Thu February 23, 2012 @ 1:51 PM

by MissNaomi Posted Wed February 22, 2012 @ 10:24 AM

I live in New England. We got DRILLED with snow last year. I have a
satellite dish. We had to use a broom to clean it off. Not a fun job,
but something we had to do to ensure that we would continue to have
satellite service. I didn't blame Dish Network. It's not their fault
that it snowed. It's just one of the risks you take living in a place
where it snows a lot.

Reply

by PepperElf Posted Wed February 22, 2012 @ 7:10 AM

That's like yelling at someone for not telling you rain is going to be
wet.


It's no one else's responsibility to tell you it's going to snow in
the winter.


If you don't like snow on the dish get a ladder and clean it off or
hire someone to do it for you.


Reply

by batmoody Posted Wed February 22, 2012 @ 6:25 AM

What?

Snow in Utah?

Reply


by petgiraffe Posted Mon February 20, 2012 @ 3:27 PM

Why I won't ever consider satellite service even though it is cheaper
than cable.

Reply


I live in a (normally) snowy area, but since the ONLY cable co in town charges $75 a month for basic cable, I have a dish. by Chadg Mon February 20, 2012 @ 4:40 PM


It's really not. by MA Bellamy Wed February 22, 2012 @ 11:18 AM

by McJohn Posted Sun February 19, 2012 @ 9:48 PM

Weather affects satellite dishes? well golly gee

Reply

by Bill R. Posted Sun February 19, 2012 @ 7:48 PM

Andreas S.,

Just thinking out of the box here. Wonder if you were to spray
something like Non stick Pan Spray on the face of the dish to enhance
slippage? Wonder if those low voltage cables used to keep gutters free
of ice might be able to be used somehow?

Good luck. Spring can't be far off.

BillR.

Reply

Great idea! by cissy Wed February 22, 2012 @ 11:18 AM


You are welcome. by Bill R. Wed February 22, 2012 @ 12:40 PM


by Chadg Posted Sun February 19, 2012 @ 7:36 PM

"During the order or installation process, I should have been made
aware of the fact that, living in Utah, I will have instances of snow
covering my satellite"
-----------
You live in Utah, if snow covers your roof, its reasonable to expect
it will cover your dish as well.

When you signed up for service, it was in the fine print that weather
conditions can impede satelite signals. That is why its so important
to read everything before you sign. I doubt there is much DTV will do,
your name is on a form that states that you agree that weather can
affect your service.

Good Luck

Reply


here's the fine print - they only adjust for interruptions that are "within our reasonable control". Obviously they do not control the snow so... yeah. O_o by PepperElf Wed February 22, 2012 @ 9:47 AM

I have a solution by fishbjc Sun March 4, 2012 @ 1:18 AM




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