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Accumulating snow on dish continually disrupting my service
Posted Sun February 19, 2012 7:17 pm, by Andreas S. written to DirecTV, Inc.
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To whom it may concern:
I recently purchased DirecTV service in December 2011 at my home in Utah. Since having my service installed, there have been roughly a dozen instances of snow accumulating on my roof-mounted satellite dish, disrupting my service for hours at a time.
I am very disappointed in the fact that, despite living in a state that receives a lot of snow during the winter, I was not provided options of how I could assure that my service would not be disrupted by snow.
During the order or installation process, I should have been made aware of the fact that, living in Utah, I will have instances of snow covering my satellite, disrupting my TV signal. I feel that DirecTV should have provided me options, such as the installation of a satellite cover/hoodie to avoid the accumulation of snow on my dish.
It is unacceptable to experience a disruption of service each time it snows, and neither myself, nor my family should be expected to climb onto the roof to remove the snow off the dish. I would like DirecTV to offer a solution to this issue, which is something I believe should have been done during installation.
Thank you for your time.
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by sarahsmile Posted Wed February 22, 2012 @ 4:57 PM
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have lots of snow here also. When my Direct TV dish is covered with snow my dh gets a broom with a long handle and very carefully brushes the snow away. Them we get on with our lives. You should try it.
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by MA Bellamy Posted Wed February 22, 2012 @ 11:16 AM
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Um, here's a little science lesson for you.
DirecTv works via satellite. In order to receive the signal from their satellites, its necessary to have a CLEAR, UNOBSTRUCTED path between the satellite's signal and your receiver dish.
Frozen precipitation tends to block things (cars, power lines, etc.) so if it isn't cleared, your path between you and the satellite is now obstructed, meaning you won't get a signal.
Sadly, cloudy days and exceptionally heavy rain storms will also create the same interference. Since you have only had service since December, expect some fun spring and summer afternoons when there's a torrential downpour outside and your cable is completely out.
And as to the receiver "hoodie" that will kind of create the same problem in that in order to keep the snow from accumulating, the signal will still be blocked. But I'm sure if you could create such a device that would prevent the snow piling up while still allowing signal through, I'm sure you'd have a very lucrative business on your hands!
If you absolutely can't stand it, your option is Time Warner or ComCast.
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by MissNaomi Posted Wed February 22, 2012 @ 10:24 AM
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I live in New England. We got DRILLED with snow last year. I have a satellite dish. We had to use a broom to clean it off. Not a fun job, but something we had to do to ensure that we would continue to have satellite service. I didn't blame Dish Network. It's not their fault that it snowed. It's just one of the risks you take living in a place where it snows a lot.
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by PepperElf Posted Wed February 22, 2012 @ 7:10 AM
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That's like yelling at someone for not telling you rain is going to be wet.
It's no one else's responsibility to tell you it's going to snow in the winter.
If you don't like snow on the dish get a ladder and clean it off or hire someone to do it for you.
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