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Accumulating snow on dish continually disrupting my service
Posted Sun February 19, 2012 7:17 pm, by Andreas S. written to DirecTV, Inc.
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To whom it may concern:
I recently purchased DirecTV service in December 2011 at my home in Utah. Since having my service installed, there have been roughly a dozen instances of snow accumulating on my roof-mounted satellite dish, disrupting my service for hours at a time.
I am very disappointed in the fact that, despite living in a state that receives a lot of snow during the winter, I was not provided options of how I could assure that my service would not be disrupted by snow.
During the order or installation process, I should have been made aware of the fact that, living in Utah, I will have instances of snow covering my satellite, disrupting my TV signal. I feel that DirecTV should have provided me options, such as the installation of a satellite cover/hoodie to avoid the accumulation of snow on my dish.
It is unacceptable to experience a disruption of service each time it snows, and neither myself, nor my family should be expected to climb onto the roof to remove the snow off the dish. I would like DirecTV to offer a solution to this issue, which is something I believe should have been done during installation.
Thank you for your time.
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