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Cancellation [Incident: 120220-005472]

Posted Tue February 21, 2012 8:20 am, by Barbara H. written to Drugstore.com, Inc.

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First I get the 'oh, you have a BILLING problem' (Paypal, really - you guys had no problem BILLING the other items I bought as fillers that were OVER PRICED but since I wanted the items that were later cancelled, I purchased the other stuff anyway.)

So I gave my credit card - I HATE doing that online with all of my info! Now I feel like I need to cancel it.

And not so much as a 'Hey, so sorry - here's a coupon or whatever to make up for us making you WAIT and lying about when my delivery would come and wasting my time with 'my' 'billing issue'! How about it was more likely "YOU WERE unable to deliver issue but you sold it to me anyway!'


Thank you for allowing us to be of service to you.

Discussion Thread
Response Via Email (Tyler H.) 02/20/2012 06:15 PM
Dear Barbara,

Thank you for writing to drugstore.com regarding inventory.

In response to your email Barbara, we appreciate all feedback we receive from our customers. Please be assured that we are always looking for ways to improve our services to better serve our customers. We take all of our customers' concerns very seriously; it is through customers' feedback such as yours that we can evaluate and improve our services. We will do our best to take action on your issue so that we will be the first place you think of to shop for all your favorite health and beauty products.

If you have any other questions or concerns, please feel free to contact drugstore.com at any time. Any member of our Customer Care staff will be happy to assist you.

Sincerely,

Tyler
Customer Care Specialist
http://www.drugstore.com/help
drugstore.com ™ the uncommon drugstore ™
Beauty.com ™ the world of beauty online ™

Our Director of Customer Care, Lisa Larson, is now on Twitter- http://twitter.com/directorsdesk. You can let Lisa know how we're doing- she would love to hear from you! To join the conversation and stay updated on our latest deals and offers, “Like” us on Facebook – www.Facebook.com/drugstore.com.
Auto-Response 02/20/2012 02:58 PM
The following answers might help you immediately. (Answers open in a separate window.)

Title: Shipping Policy - Domestic US
Link: http://drugstore.custhelp.com/app/answers/detail/a_id/189

Title: Late / Missing Orders - Prescriptions
Link: http://drugstore.custhelp.com/app/answers/detail/a_id/133

Title: Late / Missing Orders - Nonprescription
Link: http://drugstore.custhelp.com/app/answers/detail/a_id/395

Title: Child Proof / Non-Child Proof Lids
Link: http://drugstore.custhelp.com/app/answers/detail/a_id/183

Title: Shipping Policy - Alaska, Hawaii, APO/FPO/DPO, US Territories
Link: http://drugstore.custhelp.com/app/answers/detail/a_id/1132


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huh? by Steve OH (IO) Tue February 21, 2012 @ 9:59 AM


ITA. by RedheadwGlasses Tue February 21, 2012 @ 12:54 PM

by The Original Nethead Posted Tue February 21, 2012 @ 7:02 PM

n/t

Reply

by MA Bellamy Posted Wed February 22, 2012 @ 11:22 AM

n/t

Reply




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