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Employee Actions

Posted Tue February 21, 2012 2:46 pm, by Doug J. written to BIGLOTS!

Yesterday my wife purchased a large list of small items from a BigLots store in Baton Rouge, LA. The checker scanned one item an extra time. My wife noticed it and told the checker, who made a correction. When my wife was getting into her car, she decided to go over the list again. There was a second item on the list that had been double-scanned. The checker corrected that also. I cannot believe this was merely coincidental. Efforts to contact BigLots' corporate offices by phone were fruitless. Although the recorded voice that answers their phone lists a "Customer Care" contact, it seems they don't really.

Contact me for the details and see that the cashier is investigated.


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by Kelshir Posted Thu March 8, 2012 @ 12:51 PM

I have had 3 and 4 and more items double scanned at walmart. But the
employee caught them all and corrected it then and there.

Scanners can be very sensitive and the computers can be flaky.

It happens, it happened, it got corrected.

by cissy Posted Sun March 4, 2012 @ 4:54 PM

Human beings have been known to make mistakes from time to time. It
was corrected and all is well.


by Ramelle Posted Sat February 25, 2012 @ 11:30 AM

What would the purpose be of doing it on purpose? Leave the conspiracy
theories to the experts. Having it corrected twice was a hassle to be
sure, but other than bringing it to the manager's arttention at most,
it should be left at that.


by texasgurl Posted Sat February 25, 2012 @ 3:33 AM

This does sound odd IMO. I've never had two things double scanned in
the same visit to any store and I've rarely had anything double
scanned at all. I know double scanning happens and if it can happen
once it doesn't seem a stretch to say it can easily happen twice but
even once seems to be a rare thing.

That being said, I don't think you have the right to demand the
cashier be investigated. I think you have the right to inform them of
what happened and question it. Based on what you said I would even say
you had the right to complain about not being able to resolve anything
by phone. I don't think you have the right to demand an investigation
though and I think it is against the law for them to tell you any
punishment delt out so your demand is pointless anyway.

by texasgurl Posted Sat February 25, 2012 @ 3:43 AM

Even if it is just a overly sensitive scanner, I think it is good to
let them know so it can be looked into so they can fix it. I hate it
when I get out to the car and realize there is a mistake on my reciept
and have to go back in the store. A lot of times I won't even realize
it until I get home. It's annoying and when it happens over and over
it makes me not want to shop at that store anymore.


by PepperElf Posted Thu February 23, 2012 @ 11:30 PM

There's several things wrong here.

1) You only assumed the employee did it on purpose. This does not
mean you are actually right. It only means you accused the employee
of doing it to you on purpose.

2) You have NO RIGHT whatsoever in ANY universe to be told what
actions are taken against any employee.

They will never tell you what they did to him. Why? Because the
punishment you're imagining for him may be far harsher than what
actually happens.

and they're not going to discuss that, or even entertain the notion of
letting a customer argue with them over how they punish - or don't
punish - employees.

For example.. we had a customer at work today who would probably love
to see both of the female techs fired. why? Because his computer
repair is going to cost more than what he's willing to pay, and
neither of us would give in to his demands of free work.

will either of us be punished for upsetting him? nope. even though
it would make him feel better...

or in a nutshell "being angry does not mean the company needs to
punish any employee"


OK, but here is what disturbs me.... by MA Bellamy Fri February 24, 2012 @ 2:32 PM

One job I worked at by texasgurl Sat February 25, 2012 @ 3:53 AM

LOL! by MA Bellamy Mon February 27, 2012 @ 10:55 AM

exactly. they are employees, not punching bags by PepperElf Sat February 25, 2012 @ 7:38 AM

by Mel2007 Posted Wed February 22, 2012 @ 11:30 PM

The two items scanned twice where fixed correct? Why are you upset. I
have had that happen to me at Wal-mart, usually the cashier will catch
it, there has been once where I noticed it, went to customer service,
no problem got fixed. I always check my receipt before I leave just
in case.


by fairywithfangs Posted Wed February 22, 2012 @ 6:51 PM

The cashier wouldn't have gotten the extra money from the double
scanned items if that is what you were thinking.


That was my thought by Lisa H. Fri February 24, 2012 @ 9:39 AM

by MA Bellamy Posted Wed February 22, 2012 @ 1:56 PM

I could see you being upset if they HADN'T taken care of the errors,
but this whole "conspiracy theory" and demands for an "investigation"
of some poor $7/hr cashier are ridiculous.

As others have mentioned, those scanners can sometimes be overly
sensitive and, in truth, there is a MAJOR push in retail for cashiers
to ring customers out QUICKLY (ask any Target associate about being
"green" when they're on the registers).

How unfair and cruel to make a stink over something that was an


it's a growing trend i've seen of late by PepperElf Thu February 23, 2012 @ 11:35 PM

I still blame the lawyers by MA Bellamy Fri February 24, 2012 @ 2:17 PM

by RedheadwGlasses Posted Wed February 22, 2012 @ 1:21 PM

I think some scanners can be sensitive. At the self-checkout at my
grocery store, one of the scanners is so sensitive, you can't pass
anything by it without it finding that UPC code and ringing it up.

I've had good cashiers who, with a large order of small things, would
actually quickly count all the items then compare that to the receipt,
which would say "47 items."


by tali Posted Wed February 22, 2012 @ 7:02 AM

Could be a sensitive scanner. But doesn't Big Lots use a hand scanner?
Not sure, but if they do, then I think it becomes fishy. I know
large/bulky items may scan twice if one is not quick enough passing
over the scanner.


by batmoody Posted Wed February 22, 2012 @ 6:04 AM

So both errors were corrected. One that your wife didn't even notice,
but the cashier did. Doesn't sound dishonest to me.

I cashier also and it's not at all uncommon to double scan things.
Especially if it's a large list like you said. Most of the time I
catch it but I'm human and sometimes I don't.

Could just be sensitive scanner.


by McJohn Posted Tue February 21, 2012 @ 7:39 PM

Cant believe it was merely coincidental?? Why because all lowly
cashiers are thieves?

You said it yourself, a large list of small items. I don't doubt that
something got screwed up.

If an item had made it through without scanning and you got it for
free would you have made all efforts to contact big lots corporate
office? or posted here?


I don't know by Nicole F. Tue February 21, 2012 @ 8:07 PM

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