Poor Staff Training

~~ and I see others doing likewise.

Yesterday, I was at Lowes, buying a pair of safety glasses. Their
aisles are wide, and there was no problem. Inventory is placed on
shelves from the floor level, on up to above my head.

Book stores tend to have narrow aisles, and my experience has always
been that this is to be expected. Excusing oneself is the customary
way to ask another shopper to let you pass if the aisle isn't wire
enough to simply walk around them.
Only once, many years ago, was a book store ever rude to me. As I was
taking a few extra minutes to look through a book I was considering to
buy, a loud "This ain't no library, buddy!" rang out from the checkout
a few aisles away. Needles to say, I never went back there again.

How your squatting down in the aisle with a small child could pose a
fire hazard is beyond me~~ if a fire started in the store, I'm sure
you and your child wouldn't keep sitting there, blocking the aisle so
that others couldn't get out of the place.

That employee was very rude and out of place, and I would have asked
to see a manager, if not right away, after the little girl calmed down
in a few minutes waiting just outside the store, perhaps after taking
her out into the mall's open area.

It could be lack of training, or just a jerk who shouldn't be
interacting with the public at all. You should have seen a manager as
soon as the child stopped crying. At the very least, you are owed an
apology, and if it were my store, I'd offer a generous discount should
you wish to purchase one of those children's books.

You might find that the person who was nasty to you actually was a
manager. If this is the case, I would complain higher up [if there's
any way to do so,] and take it from there. A girl I used to date
worked at Macy's, and she told me her manager was lording himself over
every person on the floor, not allowing employees to sit at their
stations or go to the bathroom when nature called. I met this man only
once, and when I attempted to introduce myself, he refused to shake my
hand, and in a curt, unpleasant tone of voice, told me not to
interfere with my friend's doing her job. This was enough to make me
complain to the store's central office upstairs; I was given a
butter-up and sent on my way. A few days later, my friend quit, after
having worked there for several years. End of story.

Businesses who treat their customers and employees like this have a
tendency to end up in bankruptcy. Many people in upper management
cannot see the vast tracts of forest beyond the tree right beside
them. They don't seem to realize that if not for the customer, they
would be spending alot more time at the unemployment office than
managing a department store.
That's my nickel's worth of opinion....

I think if your daughter was hysterically crying over the incident,
that would be the PERFECT time to ask for a manager!

But thats just me...

If that person truly yelled/screamed at you in such a way that it made
your kid cry, why not talk to the manager?

she is clearly psychotic. What else would explain her instantly
yelling in an upsetting tone?

If being told to move caused your daughter to cry hysterically, I
don't know that it's the staff that needs better training.

those stores aren't really set up for sitting / reading anyway.
they're mall kiosks without much room in the entire store, let alone a
children's section.


if you know you're going to buy the book, it may be better to purchase
it and use the mall benches vs sitting / crouching on the floor.