McDonalds Uses Annoying Recorded Drive Thru Voice

What do you do? You go in and order. That really burns them since
they now have to do their job with the customer fully in sight. I
never use their drive thru any more, since also most times they never
get the order right either.

I stop at McDonalds for a black coffee in the mornings sometimes and
the one I go to uses the recording too. When you speak back to it,
the cashier can hear you. At least at the one I go too..

I get the recording, I say "No thanks, can I get a large black coffee"
and the cashier tells me my total and I pull around.

Maybe it's just the people at that particular location just don't know
what they are doing.

why do you place your order on it?

I stopped eating McDonald's food years ago. However...

When you go to a restaurant, the wait staff will ask you what you
want. The recording doesn't, so why would you tell it? You know they
hire humans to take care of everything. The recording is just a
promotional thing, and I doubbt they're going to remove it because it
can't take food orders, as that's not what it's for.

I guess I don't see where your quote of the recording is actually
ASKING for your order.

So why would you give your order when a recording asks if you would
like to try xyz (NOT may I take your order), then get mad that you
have to do it again?

It sounds like it's just making a suggestion, not asking for your
order. A little confusing, though.

It'sbeen over 3 years since I ate at McD's so I didn't even know they
were doing this.

I'd take your money to Five Guys, where you can get an actual REAL
beef hamburger....and not pay for eating it later by spending hours in
the toilet.

I believe part of it is to keep the lines moving. It cuts their
processing time down because it's pressuring customers to have their
orders ready.

I've heard that some places have a set up where the order is taken
remotely and transmitted to the store you're to be made.

If the staff was on the ball the way they are supposed to be, they
would be ready to take the order when the notice goes off and just
enter it and move to the next car, but I know up here in Cleveland,
the staff people are NEVER ready and 2x repeating your order is a GOOD
night!

I agree. The McDs by my office did this (and it's a VERY good McDs).
I don't think that recording lasted two weeks.

Oh, by the way, I don't think it's prerecorded -- they are now farming
the drive through voice/teller job to call centers in other states!
Seriously! THe last time I read about this, Denver, Colorado was host
to one of these call centers.