changing price quoted through expedia

Posted Fri March 16, 2012 9:29 pm, by kathleen e. written to Payless Car Rental

Write a Letter to this Company

I reserved a car through Expedia using Payless for four days for $173.63. When I checked in, the agent explained the benefits that came with the car, including roadside service, and the items not covered. I declined extra insurance coverage. When I received the rental agreement, it was for about $13 more than the price Expedia gave me. When I asked the agent about the higher price, he said that Expedia does not give actual prices and instead just estimates the cost of car rentals. This was a surprise to me and I had never had this experience in the past. To the contrary, every hotel, plane ticket and car rental has been the price that Expedia gave me. I showed the agent the expedia information and pointed out that nothing said the price was just an estimate. He continued to insist that Payless could add fees not included in the expedia price.

Then, I looked at the price breakdown in the rental contract, There was a fee of about $13 for roadside service. Without the $13, the price would have been exactly what expedia gave me. I asked the agent why he said that roadside service was included when in fact the cost had been added onto the expedia price. He said the roadside service was part of the deal. I asked for the $13 to be taken off the bill. The agent resisted saying things like, we won't help you if you get a flat tire, if anything goes wrong with the car, or if you lock the keys in the car. I insisted and eventually he took off the $13 charge. My guess is Payless uses this tactic with all its customers. $13/ customer adds up quickly!

Stop this practice immediately and prepare for a class action lawsuit.

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Re: changing price quoted through expedia by PepperElf Posted Mon March 19, 2012 @ 11:44 PM iirc class action lawsuits are not filed by individuals over single issues, but by groups of people http://en.wikipedia.org/wiki/Class_action but if you want to get a lawyer for this... i say go for it. I mean i'd personally find it odd spending over $150 an hour to talk to a lawyer over a $13 price difference but... hey to some it's worth it. Reply Re: changing price quoted through expedia by petgiraffe Posted Mon March 19, 2012 @ 2:44 PM Many people have their own roadside assistance coverage (such as AAA) and would not need this for a rental car. Same goes for insurance. If you have your own vehicle usually (and check this to be sure) your own car insurance covers rentals. Rental agents like to scare you into buying their insurance by making up scenarious where the car is totalled and you have to pay for it. Again, check with your agent to be sure, but if you already have car insurance, you are covered. Reply I wonder by MA Bellamy Mon March 19, 2012 @ 4:20 PM i wonder if... by PepperElf Tue March 20, 2012 @ 12:51 PM You are right that this appears to be shady by MA Bellamy Posted Mon March 19, 2012 @ 9:08 AM but threatening litigation is the FASTEST way to NOT get the response you want. Furthermore, before you start making such threats, I trust that you've done some basic research and found this to be an ongoing issue, right? Just spouting off about suing companies just about never turns out the way you planned. Reply and many companies will stop talking to you once you claim you've "lawyered up" by PepperElf Mon March 19, 2012 @ 11:46 PM I completely agree. What a shady practice. n/t. by Steve OH (IO) Posted Sat March 17, 2012 @ 5:07 PM Reply