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 changing price quoted through expedia
Posted Fri March 16, 2012 9:29 pm, by kathleen e. written to Payless Car Rental
Write a Letter to this Company
I reserved a car through Expedia using Payless for four days for $173.63. When I checked in, the agent explained the benefits that came with the car, including roadside service, and the items not covered. I declined extra insurance coverage. When I received the rental agreement, it was for about $13 more than the price Expedia gave me. When I asked the agent about the higher price, he said that Expedia does not give actual prices and instead just estimates the cost of car rentals. This was a surprise to me and I had never had this experience in the past. To the contrary, every hotel, plane ticket and car rental has been the price that Expedia gave me. I showed the agent the expedia information and pointed out that nothing said the price was just an estimate. He continued to insist that Payless could add fees not included in the expedia price.
Then, I looked at the price breakdown in the rental contract, There was a fee of about $13 for roadside service. Without the $13, the price would have been exactly what expedia gave me. I asked the agent why he said that roadside service was included when in fact the cost had been added onto the expedia price. He said the roadside service was part of the deal. I asked for the $13 to be taken off the bill. The agent resisted saying things like, we won't help you if you get a flat tire, if anything goes wrong with the car, or if you lock the keys in the car. I insisted and eventually he took off the $13 charge. My guess is Payless uses this tactic with all its customers. $13/ customer adds up quickly!
Stop this practice immediately and prepare for a class action lawsuit.
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by PepperElf Posted Mon March 19, 2012 @ 11:44 PM
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iirc class action lawsuits are not filed by individuals over single
issues, but by groups of people
http://en.wikipedia.org/wiki/Class_action
but if you want to get a lawyer for this... i say go for it.
I mean i'd personally find it odd spending over $150 an hour to talk
to a lawyer over a $13 price difference but... hey to some it's worth
it.
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how often a renter ACTUALLY totals the car and it's not covered.
Someone else hits you - fine, it's going to be paid through the other
guy's coverage.
But who knowingly rents a car and then drives recklessly and damages
it.
That makes NO kind of sense
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by PepperElf Posted Tue March 20, 2012 @ 12:51 PM
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http://www.autoinsurancetips.com/massachusetts-auto-insurance-laws-min
imums-requirements
i'm wondering if the roadside insurance the OP spoke of might have
been insurance in general.
she talked about declining the 'extra' insurance but in that state you
have to carry a minimum insurance on the vehicle.
"What are the Rental Car Insurance Requirements?
In the state of Massachusetts, anyone who operates a motor vehicle on
Massachusetts roadways must carry the minimum liability coverages
required by law. It is important to keep in mind that most
Massachusetts auto insurance policies cover car rentals. Most credit
cards cover car rentals as well, so be sure to check your policy
and/or check with your credit card issuer. If you find that your
credit card and/or auto insurance policy do not cover car rentals, you
may purchase car rental insurance from the car rental company for an
extra $7-$14 a day. "
that number falls in the range that the OP was charged.
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but threatening litigation is the FASTEST way to NOT get the response
you want.
Furthermore, before you start making such threats, I trust that you've
done some basic research and found this to be an ongoing issue,
right?
Just spouting off about suing companies just about never turns out the
way you planned.
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by Steve OH (IO) Posted Sat March 17, 2012 @ 5:07 PM
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SHARED LETTERS 
del.icio.us
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