Their #1 in service claim is a lie, they only care while you are paying!

Posted Tue March 27, 2012 10:29 am, by Shannyn A. written to DirecTV, Inc.

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Do NOT get Direct TV if you are looking for good customer service or a good deal!

We signed up last year and had to choose a 2 year contract. They don't have a no contract option. Now we have to move for my job and have 12 months left. They want to charge over $200 for us to disconnect our service.

I would like to keep the service but our new apartment does not allow dishes. I understand that I signed the agreement and was receiving discounted service so I asked for only half of the fee to be waived. I feel this was fair considering it is not my fault that the new apartment will not allow it, even after I tried to persuade them. Direct TV refused and are completely unwilling to help me at all. They have turned a happy customer who would have used their service in the future and recommended it, into a unhappy one who is doing things like this to warn others so they don't get ripped off too!

When I first had the service set up, the customer service was very poor but as time went on the service improved so I was willing to overlook that. But it would seem that was just a ploy while I was paying and now they don't care again.

I would be happy with them again if I could have half of the fee waived.

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Re: Their #1 in service claim is a lie, they only care while you are paying! by Store Manager Chad Posted Fri March 30, 2012 @ 4:20 PM As far as Directv is concerned, it is your fault that you are moving. They could care less what your new landlord thinks. Do I think its fair? No, but it is what it is. Reply your problem is that your apartment is wrong by PepperElf Wed March 28, 2012 @ 3:54 PM Wow... by jeishere Wed March 28, 2012 @ 4:58 PM Why is that stupid? It PROTECTS tenants from landlords who invent their own rules n/t by PepperElf Thu March 29, 2012 @ 12:11 AM PLUS by RedheadwGlasses Thu March 29, 2012 @ 12:22 AM Sounds like lobbist work to me... by jeishere Thu March 29, 2012 @ 9:26 AM I'd be worried about damage to the building by RedheadwGlasses Posted Thu March 29, 2012 @ 1:15 PM As in... renters who don't know how to properly attach a dish doing it ANYWAY, then I'm stuck with holes drilled into the siding, the brick, etc. Reply and that's why the law's in place - to protect you from your landlord by PepperElf Fri March 30, 2012 @ 12:05 PM Why do I need the government to protect me? by jeishere Fri March 30, 2012 @ 3:30 PM O_o now that's fighting words right there by PepperElf Mon April 2, 2012 @ 12:43 PM So much for a free market solution.....(n/t) by jeishere Thu March 29, 2012 @ 1:12 PM !! by hussyinterrupted Fri March 30, 2012 @ 12:55 PM Just print it! by RedheadwGlasses Fri March 30, 2012 @ 1:00 PM I believe landlords can prohibit dishes from being on the roof by RedheadwGlasses Wed March 28, 2012 @ 6:38 PM I thought if you moved.... by MA Bellamy Posted Wed March 28, 2012 @ 10:45 AM To a location that does not permit dish installation, your landlord or other property owner only needed to supply an affidavit staying its not allowed and I believe that is supposed to be enough to break the contract. Unless your property owner will not sign this, you should be free and clear. Reply if the landlord is banning perfectly legal dishes... that letter might never get signed n/t by PepperElf Wed March 28, 2012 @ 3:55 PM Re: Their #1 in service claim is a lie, they only care while you are paying! by McJohn Posted Tue March 27, 2012 @ 12:40 PM You signed the contract knowing there was an early termination fee. Direct TV doesnt care the circumstances, they only know you are breaking the contract. As said below maybe your work will cover the charges. Reply Re: Their #1 in service claim is a lie, they only care while you are paying! by RedheadwGlasses Posted Tue March 27, 2012 @ 12:36 PM You agreed to this -- the contract, the penalties for canceling early -- when you signed up. That's the risk you took. the reason for your move doesn't matter. Reply Re: Their #1 in service claim is a lie, they only care while you are paying! by Back_n_TX Posted Tue March 27, 2012 @ 10:41 AM You may want to check with your relocation folks at work. They may cover expenses like this. Lots of times they do. Reply