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 Website registration programming errors
Posted Wed March 28, 2012 4:02 pm, by Ruth H. written to UPS
Write a Letter to this Company
I just tried to sign up for UPS My Choice and ran into a problem. The site would allow me to get just so far before responding with an error message: Based on the information you provided, we are not able to verify your identity at this time. Please confirm the information is correct or learn how it may be resolved. (1013).
This error message is in error. My address and name have not changed in recent memory. My birth date as given is my only birth date, and there is only one living person in the entire United States with my first and last name combination. If there is a second one, she's less than a year old and does not live in the same state. I have a very rare last name and am very easy to locate.
What would I like UPS to do? Give a customer service number to call to force a registration through. Your system is basing the rejection on "public information" which often contains errors. I cannot be the only person running into problems.
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I received boilerplate telling me to do the things I already did ...
and "If you have received multiple 1013 error messages, please try
again after 24 hours, and be sure to have the necessary information to
complete the identity verification process. You can attempt to
register again once you have established more public records with the
profile information you entered."
How pray tell does one do that? The Federal Government, State
government, local government, and every marketing service on Earth has
no trouble finding me. Why can't these jokers?
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by Back_n_TX Posted Wed March 28, 2012 @ 5:02 PM
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So I went through the process up to the verification. They use one of
the outsourced companies who asks three questions about your past
history that are part of the public record (i.e., your credit report).
The verification has nothing to do with your name, birthdate, or
address. It has to do with how you answer those three questions.
Apparently the outsourced verification process didn't like one (or
more) of the three answers. Can't explain which one, and I'd bet a
great deal of money that UPS can't tell you which one was the trigger,
either.
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UPS has a history of screw-ups where I'm concerned. Most are minor,
but each one erodes their credibility further.
My last letter to them was about a delivery person who either couldn't
read or couldn't be bothered to make note of the right delivery
address. My church has a main building and an office building.
Deliveries go to the office, as stated on a sign right smack on the
main church door. Big letters, permanent sign. The regular person
knows this, and it's in the file. The numpty left the missed delivery
notice right under the sign. I found the sign when taking something
into the main building after office hours. UPS never did respond to
the letter.
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SHARED LETTERS 
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