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Hidden interest charge
Posted Thu March 29, 2012 9:45 am, by Lorene N. written to Ashley Furniture Industries, Inc.
Write a Letter to this Company
My husband and I purchased several pieces of furniture for our new home. At the time, we had a wonderful customer service person who helped us with all of our questions about the furniture, the durability, etc and then helped us with getting set up for their "special" financing offer they had going. It was a special "no interest for 48 months". We were told that there were no restrictions, no hidden costs, nothing. We were thrilled as it would help us to increase our credit score. Come to find out, it was not as good as it sounded. The part that they didn't bother to explain is that if you do not have the FULL amount paid off within that time frame, they came back and billed you for ALL of the interst for those 48 months. We just got our bill and it was for almost MORE than what we paid for the furniture!
My husband called their Customer Service line and was told that "there was nothing that they could do" and that we would need to "write a letter" about this issue. My husband wrote a letter and sent it certified mail the same day.
This would not be an issue if we had been told, at the time of purchase, about this hidden feature of their contracts. We both feel deceived by their selling practices.
We have gone ahead and paid them completely off so it is not hanging over our heads AND ruining our credit.
Based upon the letter we sent, I would like Ashley Furniture to waive those interest fees and return that amount to us.
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by PepperElf Posted Fri March 30, 2012 @ 11:57 AM
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"This would not be an issue if we had been told, at the time of purchase, about this hidden feature of their contracts"
There's your problem. You're operating under the assumption that the clerk has to verbally notify you of each clause in order for it to be valid.
Your second misunderstanding is that it's "hidden". This is also untrue.
Your terms and conditions are physically handed to you. Therefore NOTHING is hidden.
Whether or not you chose to READ those terms is your own decision. No one can force you to read them.
So ... according to your theory, because Ashley didn't "tell" you about the terms, you shouldn't be held to them.
But since it's now proven that you did receive the terms, the real question is... should you be held accountable for a TOS if you don't read the rules?
And the answer is ... yes. It's no one else's responsibility to force you to read what you agree to. It's nice to notify people of special terms, but... it's not required either. And in some cases, people are notified but chose to ignore it or forget.
Or in a nutshell... they owe you nothing. This is a valid charge. And it's one that many retail stores have in their contract.
I know because my own store has the same contract - if you're late on even a SINGLE payment, or you blow off the final amount... even if the balance due is ONE PENNY, you will ow the company the FULL INTEREST.
This is why people need to read their contracts.
Contracts apply to the customers as well as the companies. The clauses don't magically vanish just because you dislike them.
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by Jared C. Posted Fri March 30, 2012 @ 10:08 AM
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Sorry, but the interest should NOT be waived as its spelled out in the paperwork that you signed accompanying these types of loans.
For future reference, you should also amortize the loan yourself rather than rely on the amortization the company gives you.
Usually, they put a balloon payment on the end of these loans to catch you off-guard. If you amortize the loan yourself, you can then ensure that every monthly payment you make will be the same (including the final one) and you won't encounter any nasty surprises at the end of the loan.
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by Lisa H. Posted Fri March 30, 2012 @ 9:36 AM
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I'm with everyone else, that is usually spelled out clearly in the paperwork that you signed, so I'd check it. It's a common clause. Whether or not they explained it verbally doesn't matter, what does is what is written down.
We had a similar deal with Best Buy, and on the monthly statements it listed how the amount left to pay off, and the date it had to be paid by, in order to avoid paying interest. So it was easy to track.
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What exactly did you think no interest for 48 mos meant???
And I don't get it. If you could pay the whole debt off in full now, why didn't you just make sure it was paid off before the 48 mos. was up and avoid all this in the first place?
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You have no valid complaint. The terms of this agreement are STANDARD and COMMON. I've never heard of a company that DIDN'T charge the interest retroactively.
Next time, read before you sign.
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by Steve OH (IO) Posted Thu March 29, 2012 @ 10:05 AM
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for XX months" was conditional on having the entire balance paid off within those XX months. I'm sure that you'll see the terms in the paperwork that you signed.
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