Its been 20 days and no actions have been taken like they were promised!

Posted Fri March 30, 2012 11:27 am, by Scott K. written to Federal Express Corporation

Write a Letter to this Company

On March 5, 2012 received a call from my wife who was at home stating that the Fed Ex driver pulled the screen door handle off the door. I immediately contacted Fed Ex. They transferred me to the customer advocate team in ATL. Spoke to Gail. She informed me they would contact the local manager and have them contact me. Later that day the driver(the same one that delivers daily to our house) came by and spoke to my wife. He said I am extremely sorry usually your screen door is unlocked and this time it wasn't and I pulled to hard and it broke. He said he would be back to fix it.

MArch 9. No call back from anyone. Called customer advocate again. They said they tried to reach the local manager and he was not available. They said they would continue to call him and get back to me TODAY.

March 13. Still No call from ANYONE. Called customer advocate once again. Same story as before.

March 19. Still no call from anyone . CAlled customer advocate and same story with no call back

March 22 Same call same response

March 26 Called customer advocate. Finally the local manager called me back!! He said he spoke to the driver and he never spoke to me or my wife and doesn't remember delivering to our house! wow shall I pull up the security camera?! He said how much to fix it? I said a whopping $15.00! He asked if I would be home on MArch 27. I said yes He said I will be over to take care of this then.

MArch 27. No one showed up. what a shock!

March 28 still no one showed up

March 29 still no one

March 30-I write to planet feedback hoping to get this resolved.

OK I realize its only $15.00! I already fixed the door and have the receipt. But its the principal behind it all. Lots of mouth and no actions!
I like the men in brown better, but my company sends things via fed ex, but I Will be pushing to have everything sent via UPS. My company spends on average nationally a year close to $118k on Fed Ex. NOT ANYMORE! I closed our account on March 29, 2012 with fed ex.

Come out and appologize and pay the $15.00 to the driver and tell him to go through a class that teaches you how to properly check a door to see if it is locked. Then tell your team how to not BS people and do what you say!

Log In/Create an account | 13 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Re: Its been 20 days and no actions have been taken like they were promised! by fishbjc Posted Sun April 8, 2012 @ 12:37 AM A properly secured handle is not going to come off with a tug. Take A class on home maintenance. Twice a year I run around with a screwdriver And a can of wd40. Screws are tightened, hinges are oiled. A little blast Into my door lock keeps it smooth. And I dont need my husband to do it For me. Sheesh. Reply Yesterday by sarahsmile Mon April 9, 2012 @ 10:15 AM Re: Its been 20 days and no actions have been taken like they were promised! by RedheadwGlasses Posted Mon April 2, 2012 @ 1:43 PM As a long time homeowner and longtime adult living in a variety of homes, I am willing to bet that this handle was loose and needed to be tightened or replaced ANYWAY. No way does a properly attached handle just come off because the door was yanked a bit firmly. I'm just not buying it. So consider it a cost of owning a home: Making a repair/replacement because something FINALLY broke and it's just the fedex guy's dumb luck that it was him. If I visited your home and the handle just came off in my hand simply for trying to open a door, I'd not replace it -- it'd be on YOU. Reply Excellent Post by jeishere Posted Mon April 2, 2012 @ 2:17 PM Unless superman is now working for Fed Ex, you are exactly right. Reply Thank you. n/t by Steve OH (IO) Posted Mon April 2, 2012 @ 2:23 PM Reply Thinking like you. by sarahsmile Posted Tue April 3, 2012 @ 10:32 AM Clearly the handle was already loose. If I opened a door and the handle broke/came off, there is no way that I would think that I meed to replace/fix it. Reply A promise is a promise - if they can't be trusted with fifteen bucks.... by The Original Nethead Posted Fri March 30, 2012 @ 9:34 PM I wouldn't trust them with more funds either. A company can be judged by its actions in dealing with minor issues. If the OP were a retired person living on Social Security that $15 might be half his/her weekly food budget. If FexEx wants to whistle 100 grand down the wind over a broken $15 promise, I say good riddance. Reply If the OP would take by MA Bellamy Mon April 2, 2012 @ 9:29 AM If $15 breaks you, it's time to move.... by jeishere Mon April 2, 2012 @ 2:21 PM Re: Its been 20 days and no actions have been taken like they were promised! by Back_n_TX Posted Fri March 30, 2012 @ 5:18 PM I understand the frustration. Hopefully cancelling the FedEx service with your company doesn't result in higher costs or a degredation in service to the folks who were receiving packages. Reply OK, now wait a minute by MA Bellamy Posted Fri March 30, 2012 @ 11:37 AM I don't disagree that their management shouldn't talk out of both sides of their posterior like this and that you are definitely due the restitution for the damage, but this is all just a little overkill, don't you think? You said yourself, the damage was $15! The man admitted he made a mistake and even came back, apologized and offered to repair it himself (and who's to say he wasn't told NOT to!) but it was an ACCIDENT! Is it really necessary to demand he "take a class" to learn to check a door? Really? Good Lord, I hope you never accidentally break someone else's property! Reply what by andbran Fri March 30, 2012 @ 7:45 PM