Its been 20 days and no actions have been taken like they were promised!
Posted Fri March 30, 2012 11:27 am, by Scott K. written to Federal Express Corporation
Write a Letter to this Company
On March 5, 2012 received a call from my wife who was at home stating that the Fed Ex driver pulled the screen door handle off the door. I immediately contacted Fed Ex. They transferred me to the customer advocate team in ATL. Spoke to Gail. She informed me they would contact the local manager and have them contact me. Later that day the driver(the same one that delivers daily to our house) came by and spoke to my wife. He said I am extremely sorry usually your screen door is unlocked and this time it wasn't and I pulled to hard and it broke. He said he would be back to fix it.
MArch 9. No call back from anyone. Called customer advocate again. They said they tried to reach the local manager and he was not available. They said they would continue to call him and get back to me TODAY.
March 13. Still No call from ANYONE. Called customer advocate once again. Same story as before.
March 19. Still no call from anyone . CAlled customer advocate and same story with no call back
March 22 Same call same response
March 26 Called customer advocate. Finally the local manager called me back!! He said he spoke to the driver and he never spoke to me or my wife and doesn't remember delivering to our house! wow shall I pull up the security camera?! He said how much to fix it? I said a whopping $15.00! He asked if I would be home on MArch 27. I said yes He said I will be over to take care of this then.
MArch 27. No one showed up. what a shock!
March 28 still no one showed up
March 29 still no one
March 30-I write to planet feedback hoping to get this resolved.
OK I realize its only $15.00! I already fixed the door and have the receipt. But its the principal behind it all. Lots of mouth and no actions!
I like the men in brown better, but my company sends things via fed ex, but I Will be pushing to have everything sent via UPS. My company spends on average nationally a year close to $118k on Fed Ex. NOT ANYMORE! I closed our account on March 29, 2012 with fed ex.
Come out and appologize and pay the $15.00 to the driver and tell him to go through a class that teaches you how to properly check a door to see if it is locked. Then tell your team how to not BS people and do what you say!
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