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MY GPS WAS STOLEN FROM MY CHECKED BAG WITH AMERICAN AIRLINES
Posted Mon April 2, 2012 12:00 pm, by Sarah C. written to American Airlines, Inc.
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I was traveling for the Department of Defense from Richmond Virginia to Seattle Washington on April 1, 2012. This is my first and LAST time ever using American Airlines because when I reached my destination in Seattle and picked up my checked baggage my GPS had been stolen from my bag. So now I am in Seattle with no way of knowing where I am going without having to ask for directions constantly. I have flown US Airways, Southwest, Delta, Air Tran and Frontier and have had checked baggage and have never had anything stolen from my bag with those airlines. Your employee at the baggage claim in Seattle was very friendly but advised me that it is not company policy to recover the loss of stolen electronics. It appears you give your employees free reign to steal our electronics from our checked bags.
I would like American Airlines to come up with a reasonable solution for the loss of my GPS I received last year and a better policy to keep employees from stealing our electronics out of our checked bags.
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by Kitty K. Posted Fri April 20, 2012 @ 9:05 PM
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Just wondering why you couldn't buy a replacement GPS in Seattle? I know it's money you hadn't counted on spending, but wouldn't it have been worth it if you felt you needed one?
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by Carney Posted Wed April 18, 2012 @ 2:43 PM
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Sorry, but your letter made me laugh out loud. Perhaps it's a sign of my age - I did grow up long before the age of GPS - but, frankly, the idea of relying solely upon a GPS for directions is silly. I travel a great deal, primarily in North America. I do have a GPS, but I also have maps and, wonders of wonders, a working knowledge of how to read one. When I receive an assignment that will take me into a new area, I either order a map from AAA or contact the tourist agency of that state or community. If the trip is sudden, not giving enough time to get the map prior to leaving, my first stop is the nearest tourist agency, library or, in some cases, rental car booth. If all else fails, I find a REAL bookstore (generally not a drug store/bookstore or convience store) and buy a map. I then use the map in conjunction with the GPS and, for the most part, I have no problem finding my way. BTW: I never rely solely on the GPS and if the GPS tells me to take a right turn and the street is one way (not to the right!) I ignore the GPS. I am constantly amazed at the stories of drivers who end up in accidents due to following what the GPS advises. If your GPS advises turning to the right and there is a lake on your right...perhaps you should ignore the GPS!
The point about not packing the GPS is well advised. I never pack anything that I must have immediately at my destination. It seems common sense that if you are relying upon having a working GPS once you land at the airport, that you keep the tool in your carry on luggage. Finally, in all likelihood, it was not American Airlines that lost your GPS, but rather the TSA. File a complaint and get on with your life.
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by InsaneShadow Posted Tue April 17, 2012 @ 10:01 AM
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Why would you check a valuable item. Put it in a carry-on and turn it off. The only one who's going to touch the carry-on is...you. At least a dozen other people will come in contact with any bags you check, and some people are betting you'll leave something expensive where they can take it.
This is just irresponsibility on your part. You made the item available, and you trusted people you've never met to take care of it.
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by texasgurl Posted Tue April 10, 2012 @ 3:00 PM
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I have to say some of the comments are pretty funny. Someone said "buy a map". I went to 3 different convenice stores today and could not find a city map in any of them. All were good sized stores right on the highway where you would expect to find a road map. As for asking for dirrections....we did that once in Dallas and half the people didnt even know where we were talking about and the ones who did either had no idea how to get there or were so bad at giving directions that we were better off just driving around and hoping we found it. I do agree that we as a nation rely to much on technology but it has become expected. I never thought I would need or want a GPS until I went to a play in Austin and used it when we got lost. When you miss your turn and are trying to figure out how to get back to where you need to be and dont have a lot of time to waste, GPS is the best thing ever invented. Mapquest cant change the dirrections for you after you miss your turn. Also, Ive never been sent the wrong way by a GPS, I have however had a brand new map that didnt have new streets listed on it and didnt tell you where the construction was going on. Ive also gotten wrong directions from Mapquest almost every time I use it.
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ROFLOL
by Batman Tue April 17, 2012 @ 2:00 AM
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Why the GPS wasn't in your carryon.
Not to throw kerosene on the fire and it still shouldn't have come up missing for ANY reason, but if that were me, I'd want to have that with me at all times 1) because its a somewhat valuable piece of electronic equipment and 2) because you won't have to go digging for it when you go to pick up your rental or whatever you'll be driving.
I don't know what AA's policies are regarding missing property, but I hope they handle it.
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GPS...
by kathleen m Tue April 3, 2012 @ 9:41 PM
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wow...
by kathleen m Wed April 4, 2012 @ 2:28 PM
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by PepperElf Posted Tue April 3, 2012 @ 3:04 PM
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this is why i never put anything valuable in my checked luggage
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by jeishere Posted Thu April 5, 2012 @ 2:13 PM
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A map can be useless without a compass. Next you criticizing her because she didn't use the stars in the sky to navigate her way through the city.
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by kathleen m Posted Thu April 5, 2012 @ 2:55 PM
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Your right - they are useless. Why without a GPS, people would just be wandering the streets completely lost without a clue. I am surprised the human race made it this far without this wonderous technology. I guess that's why until 5 or so years ago people were completely out of luck if they didn't know where they were.
Oh. Wait,
TAKE SOME INITIATIVE AND ASK SOMEONE!!
Buy a map - it's what, $5? Then ask someone to assist.
But we can't do that. I mean ACTUALLY interact with other people face to face? NAH! Why not hide behind our technology instead.
GPS is NOT the only solution. We all got along just fine without it before and many of us still do get around without it and are no worse off. In fact, it feels nice to not be tethered to technology and to know that I have the ability to read and understand maps and directions without requiring an expensive piece of plastic and wires to spoon feed me my every step.
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by Steve OH (IO) Posted Thu April 5, 2012 @ 7:37 PM
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the street name from the signs on every corner, then find the corresponding streets on the map. You can even do it during the day, when no stars are visible.
Other than that, I pretty much agree with you.
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by Grady P. Posted Mon April 2, 2012 @ 9:31 PM
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Yes, the other posetr is very likely on the real culprit. TSA is known to steal items, and routinely trashes bags upon inspecting them. My wife travels frequently and, in the last year, they have opened liquids and makeup containers and not put the tops back on securely, just throwing them back in the bag. She has pulled out her business suits and found them covered in hair and dirt from where they took them out of the bag and threw them on the floor, then stuffed them back in the bag.
American is definitely not the greatest airline, but if you have theft/damage problems, it's almost certainly TSA that is to blame. BTW, every time something happens, my wife writes a letter of complaint to TSA, and with over 20 letters over four years, has never even received the courtesy of a response, let alone any compensation for the damage they cause.
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by Retail Veteran Posted Mon April 2, 2012 @ 9:07 PM
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It is possible that it was not an American Airlines employee that stole your GPS. There have been stories in the news of TSA agents stealing electronics out of luggage and selling them on EBAY. I keep all my electronics in my carry-on bag.
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