Bad Customer Service

The only difference I've ever seen between eat in and dine out is if
they put the food in a bag or on a tray. Even if there is an extra tax
there as some have pointed out, that is no reason for the employee to
act that way. Ofcourse I dont think you deserve your money back
either. As for hearing back from corporate, I filed a complaint with
them about 7 years ago over bad service at a local Wendy's and was
promised coupons as a way to get me to try them again. I contacted
them several times over it before finally giving up. I still havent
gotten anything from them nor have I eaten their food again (even when
someone else is buying).

should have been fired on the spot. Who cares if she's having a bad
day. That kind of attitude cannot be tolerated. Keep at it with
Wendy's Corporate. It sounds like this woman is mentally unstable.

You ate the food.

You also said you felt the manager agreed with you.


Therefore I see no reason for a refund - other than the fact that you
were still mad at the employee.



As for the punishment - since you already said the manager took your
side, what more punishment do you want? You have to understand that
you will NOT be privy to what they do to her.



Out of curiosity ... when did you tell the employee that your food was
no longer to-go?

It sounds like you decided to eat in and not tell them, assuming
they'd read your mind and intentions.

wow you learn something new everyday. I guess that employee was
having a really bad day, and assumed that her pay would go down due to
the negligence of the LR.

What do you do in this instance? Its a strange law that could be
circumvented by people ordering in the drive thru and then going
inside to eat. Though how many times does that really happen.

anyway...regardless the employee should have just kept her mouth shut
and went about her job. No reason to get pissy.

As for the money back, why? You ate your meal there was nothing wrong
with it.

the reason they tax food eaten INSIDE the premises has more to do with
property taxation than employment revenue, but this is just my
presumption as it is not explicitly stated why on the state's tax
website:
http://tax.ohio.gov/divisions/communications/information_releases/sale
s/st200401.pdf

The only thing I can figure is that if you eat there, presumably, you
are using the electricity, the gas, the chair you're sitting on and
you're sitting in a physical location that is being used by the
business. Ideally, the retailer SHOULD recoup this overhead through
their pricing, but the great state of Ohio has to get their greedy
little hands in wherever they can pretend to justify it.

Read below for more specifics....

"Consumption
As of January 2011, Ohio restaurants collect sales tax of 5.5 percent
on all food purchases consumed on premises at restaurants. Shoppers
who purchase fast food for consumption off premises do not need to pay
this tax, according to the Ohio Department of Transportation. The
local county can choose to add an additional 1.5 percent tax rate onto
restaurant food for a maximum combined sales tax rate of 7 percent.

Read more: Ohio State Taxes on Food | eHow.com
http://www.ehow.com/info_7859091_ohio-state-taxes-food.html#ixzz1rBgjk
Csy"

See also:
http://www.tax.ohio.gov/divisions/sales_and_use/documents/streamlined_
sales_tax_food_BR.pdf

I don't think there is any documented reason why it is like this. As
the OP suggested, tax money is not going to the restaurant to pay for
employees its going to the state. I think its more of a luxury tax
than anything else.

When I lived in Pennsylvania, they had some weird ones too. Clothes
and food were not taxed because they were considered necessities.
Most other stuff was taxed.

But money back for a meal you ate? Why?
BTW, I thought it was common knowledge that there is a tax on dine-in
meals. Now that you know, you shouldn't make that mistake again.