Bad Customer Service

The only difference I've ever seen between eat in and dine out is if
they put the food in a bag or on a tray. Even if there is an extra tax
there as some have pointed out, that is no reason for the employee to
act that way. Ofcourse I dont think you deserve your money back
either. As for hearing back from corporate, I filed a complaint with
them about 7 years ago over bad service at a local Wendy's and was
promised coupons as a way to get me to try them again. I contacted
them several times over it before finally giving up. I still havent
gotten anything from them nor have I eaten their food again (even when
someone else is buying).

should have been fired on the spot. Who cares if she's having a bad
day. That kind of attitude cannot be tolerated. Keep at it with
Wendy's Corporate. It sounds like this woman is mentally unstable.

You ate the food.

You also said you felt the manager agreed with you.


Therefore I see no reason for a refund - other than the fact that you
were still mad at the employee.



As for the punishment - since you already said the manager took your
side, what more punishment do you want? You have to understand that
you will NOT be privy to what they do to her.



Out of curiosity ... when did you tell the employee that your food was
no longer to-go?

It sounds like you decided to eat in and not tell them, assuming
they'd read your mind and intentions.

wow you learn something new everyday. I guess that employee was
having a really bad day, and assumed that her pay would go down due to
the negligence of the LR.

What do you do in this instance? Its a strange law that could be
circumvented by people ordering in the drive thru and then going
inside to eat. Though how many times does that really happen.

anyway...regardless the employee should have just kept her mouth shut
and went about her job. No reason to get pissy.

As for the money back, why? You ate your meal there was nothing wrong
with it.

I grew up in PA and we go back once or twice a year to visit family.
It always forget that I can't pick up a bottle of wine or six pack at
the grocery store or gas station, its a pain in the butt. I don't see
how having beer as a gas station is promoting alcohol sales more than
any other means of selling it.

You still can't buy the "real" liquor at most grocery stores in OH,
just the watered down stuff.

There is an actual State Liquor store inside most of the Giant Eagle's
up here. It's literally like a little store inside the store.

You can get Patron, Cuervo, Kahlua - just about anything.

Now, 18 year old Scotch? Probly not. But most everything else you
could want is there.

But money back for a meal you ate? Why?
BTW, I thought it was common knowledge that there is a tax on dine-in
meals. Now that you know, you shouldn't make that mistake again.