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 Totally Unacceptable Service
Posted Thu April 5, 2012 8:14 pm, by Sonja H. written to Pretty Pets
This is a pet groomer. I made an appointment to get my cat groomed by Marilyn, the owner. The appointment was for 1:00pm - I was told it would take about 4 hours. At 4:30 I called and was told the cat should be ready by 5:30. At 5:20 I walked into the location - I was told by the girl at the desk that the cat would not be ready until 6:30 or 7:00pm. I told her if they hadn't started grooming my cat to forget it - just give me the cat. She specifically said Marilyn had started grooming the cat - but I knew that was a lie because I could see in the back and Marilyn was grooming a dog. The owner came out - she admitted she hadn't started grooming my cat and she was rude. I left with my ungroomed cat who had been sitting in her carrier for over 4 1/2 hours in her urine and feces.
They shouldn't even be in business if they think its okay to keep a cat contained in a small travrel carrier all those hours. I hope consumers who read this website NEVER take their pet to this place.
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