gabriella high chair

Posted Tue April 10, 2012 11:03 pm, by Victoria T. written to Baby Trend

Write a Letter to this Company

So my grammie bought me a high chair for my baby shower gift and when i went to open up the box to put the high chair together, the chair had two left height adjusters and i couldn't even put the chair together. I called baby trend and it has been hard to get in touch with them, so today i finally got in touch with them and the customer service representative got my information and information about the make and model of the high chair and she wanted to know when the high chair was made and after i told her about the problem she tells me that my warranty has expired and i said is it my fault your company put the same part in the box, and she asked me if i would hold so i did when she returned she told me as a courtesy she would go ahead and send me the part free of charge but the way she acted was not very friendly as if i was in the wrong for calling eventhough my warranty was expired. I haven't been able to use this chair and a lot of money was spent on it from my family, so i needed to get this matter resolved. I work in customer service and i care a lot about it and expect that associates of companies do too, but this isn't always the case. So the representative told me she would send the peice i was missing free of charge but any other peices i needed for it i would have to pay for and i said i only need the one peice you didn't have in the box. I just feel like this company needs to work at there customer service skills and treat customers as if they are king because we are, if these companies didn't have customers then they wouldn't have a successful business.

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Re: gabriella high chair by batmoody Posted Thu April 12, 2012 @ 7:09 AM I agree with the other posters. You got what you wanted but are mad because you were told the warranty expired? Well it did din't it? All it would take is that one complaint against me after I offered a courtesy to never EVER do it again. So thanks for that! Reply Re: gabriella high chair by RedheadwGlasses Posted Wed April 11, 2012 @ 12:41 PM Sounds like you got a baby gift that required assembly, but you didn't assemble it until you needed to use it -- many months after receiving it. Lesson learned, I hope. Reply Treating customers as kings. by MA Bellamy Posted Wed April 11, 2012 @ 9:16 AM No. They shouldn't. Because some customers like to get their way at any cost, even when it shouldn't happen (as in the case of honoring an expired warranty) or when what is being asked in unrealistic or excessive. This is yet another example of not being able to win for trying! The customer got exactly what they were asking for, but because the rep did not display vulgar degrees of butt kissing in the process, it means that they need more "training." I've said it before and I'll say it again, if customers can demand that employees be better "trained" in customer service, can the same be asked of customers so that they recognize what is and is not appropriate and when the line of "acceptable" behavior has been crossed? Didn't think so... Reply Re: gabriella high chair by PepperElf Posted Wed April 11, 2012 @ 8:59 AM So they gave you what you wanted. But they're still "wrong" for telling you that your warranty was expired? This isn't a "customer service skill" issue. It's the fact that warranties expire based on when you BUY items. Not based on when you actually give the item or decided to use it. Besides, again... they gave you exactly what you asked for. Just not the way you had hoped. Reply