Do you care about your customers?

I Too am extremely heartbroken that my favorite stop to make before
and after work has brought a huge disappointment to my life! just the
other day I stopped for that wonderful cold 59 cent fountain Pepsi I
get daily to enjoy. I parked and walked to the opposite doors I
parked from just to say Hello and good day to an employee who was
working outside.What I am about to tell you has really blown my mind!
After I greeted her I proceeded to open the entry door, as I got it to
just open the employee kicked the door closed on me causing my arm to
pull out of socket and tendons to stretch and cause pain from my wrist
to my shoulder. She told me in a ignorant tone of voice to go use
other doors. I just could not believe what just happen and stood there
in disbelief for seconds looking at this person asking myself in my
head, did this really just happen? I just had to walk away thinking
about this situation. The pain really was the last thing on my mind
with what just happen I think I was numb of the situation. I got home
and told my wife what had just happen and began to realize my
shoulder was killing me it had been pulled from its socket. You may
ask why i just didn't let go of the door. I will tell you I wish i
had. I was relaxed and had a firm grip on the handle not expecting for
it to be kicked by a pretty good size person in such a violent manner.
I really never expected it from the person who did it. She on any
other day has been kind and helpful! Let me be clear that this person
was cleaning windows and was doing the windows around this entry door,
however there was nothing to give me any warning that she was using
window cleaners and was concerned they may drip on customers. The
manager even stated to me she should have had the doors she was
cleaning locked and safety cones put out. There are three entrances to
this huge station. Heck in the morning before 6:00AM they keep one set
locked for security reasons. Again! I stopped every morning here to
start my day. It is day three and I have began seeking medical
attention and have found that there will need to be testing to
determine the extent of the injuries. I really am confused as to what
I should do?

at the same time... if you suspect he might be heading out to drive
drunk you too can pick up your phone and call the police.


i know it's easy to point at the cashier and say "he didn't do his
duty" but... that's something that a customer can also do.

Honestly, the answer is no. Companies may claim to care but the reason
they do business is to be paid. Without money, these businesses
wouldn't be around.

Similar story but a little different. We had this guy come in
daily...kinda a little off his rocker, harmelss but a little
obnoxious, disheveled. That was him. Obviously mentally disabled but
NOT drunk.

I had a customer berate me for selling the guy a 40 ouncer one day, it
wasn't even something he normally bought. The customer accused me of
selling to someone intoxicated. The guy wasn't drunk...just off, and
there was nothing in my training telling me I couldn't sell to
mentally disabled people. I shrugged the customer off too, cuz it
wasn't any of her business and I was familiar with the disablity. I
wasn't about to blurt out the guys disability just to apopease her.
Wasn't her business. I think she went to my manager but he never
called me on it...like I said, we knew the guy.

Also had a mentally disabled person pee on herself my checkstand once.
She wasn't buying alcohol but she liked to slur her words too.

So maybe the guy lived around there, maybe the clerk was familiar with
him. There are many other things that can contribute to slurred speach
and wetting oneself other that being intoxicated.

It's that gray line...

I agree with you, there is a point where you need to cut people off.
Thats why the law is in place.

MA B,

According to Ohio Law this person and all persons that sell
liquor/beer/wine whether at a bar, grocery store or the neighborhood
ice house by law are to have TIPS (Training for Intervention
Procedures) which is the education and training for the responsible
service, sale, and consumption of alcohol.

TIPS training comes in different flavors for both on and off premise
needs. If you are working at a liquor store, grocery store,
convenience store or gas station this training shall be provided by
your current employer. This training is transferable should the
employee change employer.

In a nutshell the store and the cashier could be liable for their
action of selling this to a person obviously under the influence.

Standing back ten feet...if it were me in line with this guy I
probably would have called the non emergency number of the local
police department, gave them the details and let them sort it out.

BillR.

but given that it was First District Cleveland, I'd have had a better
outcome to call the Metroparks Zoo! CPD is not known for it's
sensititivy or compassion to people in such circumstances and would
have likely made an already unfortunate situation worse.

In Connecticut, what the clerk did is seriously illegal.
The clerk's job would be toast if someone notified the boss, for
liability reasons. If the drunk got hit by a car walking home, the
store would be liable if he or his estate sued. Get him behind the
wheel of a car and ... say good-bye to the store entirely. The clerk
could also land in jail.

This is laughably the polar opposite of the liquor sale law at
Walmart,where they do not allow the sale of alcohol to anyone if there
is a minor in their party. Even their own child no matter their age.
Baby in a stroller? No beer for you!

I wouldn't give two figs what other people do. To each his own.

But 2 things really worried me...

This poor guy was about my Dad's age. Now, granted my Dad doesn't
drink at all, but I would hope that if God forbid, he ever decided to
head out and get tanked and was behaving the way this man was, that
someone would have the decency and presence of mind to say, "Hey
buddy. You've had about enough." You don't have to lecture them or
preach at them. But don't make it easier either!

2nd - this man was in a gas station. As I said, I didn't see if he'd
driven or walked. But if he HAD driven (and this was a very busy
station with at least a dozen pumps) he could have hurt someone else,
or himself.

You guys know I don't advocate for taking other's rights away, but I
felt so bad for this man in that state and had I not been by myself, I
would have offered him a ride home.

The fact that the employee was so flippant and cavalier in his
attitude about breaking the law and helping put others in harms way
just aggravated me more.

Sorry, if I'm the cashier at a gas station making minimum wage, I'm
not going to put myself in danger refusing to sell the beer to the
obvious drunk alcoholic man who is so out of it at 8 pm that he pissed
himself. If you have ever been close to someone with an addiction you
know that the only way he is going to get better is through
treatment.

I think this is a time to mind your own business and let the alcoholic
get even more blotto.

Its actually not illegal....kind of

The actual law for selling drinks to someone who is already
intoxicated applies to pubs, bars, restaurants. It specifilcally
calls for "serving" someone who is intoxicated a drink. Selling
unopened liquer to someone from a store who is drunk is a grey area
and in very hazy grounds when it comes to the law because you are not
serving them the drink to drink there, they are "buying" the alcohol
to comsume at an unknown time.

most states law gives the bartender or clerk the responsibility to cut
a person off when they feel the person is "too drunk". So its easy
enough to say, he looked ok to me. There is no set rule. Plus some
people can look extreemly drunk (Im looking at you Jim Bruer) and some
can look extreemly sober while being extreemly drunk.