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by Wendy C. Posted Wed April 25, 2012 @ 1:02 PM
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I coupon and I've discovered that Wal-Mart will pull products when the consumer will get them for free.
When I read the title I immediately figured it was Wal-Mart.
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by Arkaneinc Posted Thu April 19, 2012 @ 6:11 PM
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**Update**
Thank you PlanetFeedback. I got a call today and spoke with the Assistant Manager Kevin at one of the stores. He investigated the problem and found that there was no recall or possible recall issued (Allegra or Farmer John Hot dogs) and apologized profusely. We talked for awhile and he has promised to address the issue with the department as well as make mention of it to the associates. He seemed very genuine and concerned about his store.
It took 15 days but I am satisfied with the results. I did my part which was to get a hold of a Manager and make them aware of the situation to prevent something like this happening in the future.
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by Batman Posted Tue April 17, 2012 @ 1:32 AM
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Coincidence.
Im not a conspiracy theorist; therefore I do believe this is more coincidental than anything.
For every couponer, there are many more who pay full retail price. For a retailer to pull items, just so they dont lose the pennies on coupons/ad matches, etc. just would not pay. Consider even at minimum wage how much they are paying to have one or more employee pull stock, just to not allow some customers to use a coupon and price match items.
If they did, their stores would be empty on many items, and they would not sell a whole lot.
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by tali Posted Sun April 15, 2012 @ 9:49 PM
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I think appearances speak a lot here. I googled recalls for Allegra and Farmer John Hot Dogs. Neither showed a recall or the possibility of one. I work for a grocery store and while we sell Allegra, but not the hot dogs, there was no indication of a recall on the Allegra. And since that is my department, I would have been aware of it. Whether or not WalMart is pulling product with the purpose of with holding sales due to price matching/coupons, it does look fishy.
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by Arkaneinc Posted Sat April 14, 2012 @ 2:02 PM
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I'm going to go out on a limb and guess that you do not use coupons that often. Stores pull products often in order to not sell it to people that use coupons. I could care less if the product gets pulled. Using the excuse of a possible recall is frustrating. I do see your point. If there was a legitimate notice that there was a possible recall then so be it. I've talked to customer service manager at both stores the day after (day after coupon expired) and was told there was never a possible recall or a recall and that I could purchase the product.
I was only trying to bring this to the attention of Walmart, this is only one example of how these two particular stores are using a "possible recall" to pull product. The motives behind it... I am unsure. If there was a possible recall, you would think that all stores would be pulling the product and not just two stores. Furthermore wouldn't you back up your claim the next day? Simply saying there never was a possible recall the next day is pretty lame.
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by PepperElf Posted Sat April 14, 2012 @ 6:33 PM
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That's a pretty big claim.
I'd like to know where you learned this "information".
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why would you go to 3 different WalMarts, looking or one that woould match the Food4Less price? Why not just go to Food4Less? Wouldn't you spend more in time and gas?
Please don't misunderstand, I don't think your complaint is invalid. If they are doing what you think, I agree that it could back fire and create question about the quality of a product when one doesn't really exist. I'm sure the manufactures would not be happy. Plus, it's pretty tricky.
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by Retail Veteran Posted Sat April 14, 2012 @ 12:39 AM
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Walmart's price match policy does state that an ad from their competitor is required and that some restrictions apply. It also says some restrictions apply fro coupons as well. I take that to mean that a coupon cannot be redeem for more than the value of the item. The policy states to see stores for details. I don't think it is right for anyone to receive money back from a coupon which, if you wish to redeem the full value of a $1 coupon for an item that is $.79, that is what you are attempting to do.
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One more thing:
"if there is any coupons that would make the item trigger overage the product gets pulled"
If their computer/tracking system is this good, then Walmart has no excuse for not having prices ring up correctly!
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I think you should take this complaint to the appropriate agency in your state that deals with this. A call to the consumer affairs division of your state's attorney general's office should be a good place to start.
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