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 Ordering
Posted Sun April 15, 2012 3:21 pm, by Debra G. written to QVC, Inc.
Write a Letter to this Company
It took me over 25 minutes today to pre order a cookbook. The phone line was busy, qvc.com had techinicaly difficulties and the Iphone app could not submit the order.....This is totally unacceptable. I have been a qvc customer for years and a very valuable customer at that. I called to make a complaint and speak with a supervisor or manager and was told "since he submitted the complaint to corporate a supervior or manager didnt not have to speak with me".
I have never incurred this type of service from qvc and if Im not a valued customer and do not received a reply I can cancell todays orders and then cancel my account and move to HSN. I await a prompt reply.
Debbie Gerber
I think my shipping charges for today should be waived because of all this time I have spent trying to order.
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by Kitty K. Posted Fri April 20, 2012 @ 9:18 PM
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How is it QVC's fault that the line was busy? Other people were
ordering, too. Everyone can't be first in line. How is it their fault
they had technical difficulties? Computers and phones do that all the
time, take it up with the manufacturer. And how is it their fault your
iphone app couldn't submit the order? Take that up with Apple!
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I'm hard pressed to know if this is normal.
But I am wondering if this particular book was especially popular for
some reason. You mention it was a pre-order, so it hasn't been
released yet, right?
Is this something they carry exclusively? That might explain the wait
times and the difficulty using their other ordering venues.
I don't know that I would necessarily conclude that you aren't
valuable because they were experiencing difficulty or just high
volume. The threats of taking all your business away and demanding
refunds for shipping over one bad experience seem unfair.
Maybe you might want to re-think that stance.
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So one bad experience means more than many good ones?
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by tali Posted Sun April 15, 2012 @ 9:30 PM
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You have been ordering for "years" and consider yourself a "valuable"
customer. You call to complain and a complaint has already been
submitted to corporate. You are upset that a manager or supervisor
will not speak to you. QVC has problems one time and you threaten to
close your account. Further, what if the manager or supervisor spoke
to everybody having the same problem, he would not have time to work
on the actual problem. Evidently this problem affected many, not just
you. So if you move to HSN and they have difficulties, where will you
go next? And no I do not think you should have free shipping, I think
you made this harder than it should have been all by yourself.
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