"Extra" charge to my credit card....

I found out after calling the hotel 3 or 4 times to speak with a
manager, that the extra charge was for a chair that was found
"missing" from my room upon checkout. The manager asked if I
accidently took a chair out of the room and didn't return it prior to
departure.

I adamantly told them I didn't see a chair in the room upon arrival
therefore it wouldn't have been my responsibility to pay for the
missing item. She said that the housekeeper inventoried the room
items upon the departure of the last guest and then inventoried the
items upon my checkout. That is when they found the chair missing.

Personally, I think the housekeeping staff is trying to run a scam on
the hotel and stiffing the guests with the charges to missing items.

Almost a month later, I got this fixed and the hotel credited my
Government Credit Card for the full amount.

What was the cancellation policy at the hotel? Unless it was day of
arrival, you could not cancel your reservations for the second, third,
etc. days in time.
Many hotels have a 48 hour or more cancellation policy. Just checking
out does not automatically cancel any other reservations you had.

It sounds to me like you had gotten a special price for your
reservation. Most of those special rates don't allow for
cancellations of any kind and state you will be charged in full. Did
you try to discuss this with them before you left? Did you call them
when you got the bill?

I gather that this charge may have occurred on his company card,
therefore limiting his options for recourse and having potential to
directly impact his employment.

What was this charge for?


Remember - just because it's "extra" doesn't mean it's invalid. Say
if there was room damage etc.


What does it say the charge is for on the bill?

If you booked an entire week, then just left...first...did you
actaully check out? Second, did you get a receipt at check-out with a
finalized total on it? You should have. You can still request a copy
of it..they do keep records. If you didn't cancel in time or you
booked through DTS or central travel, they could have canceled for
you.

Seems you left for convenience, not necessity...so the burden is on
you to prove you did the above in order not to be charged. Either
way, dispute the charge on your card...provide backup.

Can you just make the minimum payment to avoid being late? Until the
dispute is settled?

I'm curious what Wyndham said when you called and asked them. You did
call and ask them, correct?

how long was your original reservation for? Sometimes they discount
the nightly rate if you stay multiple nights, but if you cancel, they
usually charge you one night's stay (Which I sure hope wasn't
$421!!!)

As others pointed out, call your credit card IMMEDIATELY and dispute
it. The process usually takes 30 days, so you want to start as soon
as possible.

2nd, make sure you CALL the facility if you haven't already. Speaking
with the head manager or the billing department can sometimes help.

Good luck....

What was the "Extra" charge for?

Should have disputed it rather than paid it. When you pay it you are
agreeing to the charges.