Poor Service

I saw a news bit on concierges, and it was pretty clear: They are
there to provide you with pretty much the whole shebang: Restaurant
recommendations, concert tickets (when a show is sold out, a concierge
may have the connections to get you tickets!), and yes, a tee time.

I wouldn't have thought that Hilton hotels were of this caliber, but
if you're going to offer concierge service, it seems to me that you
have to do it right, or not at all.

Well, maybe it's just me, but before I traveled to any location
intending to visit golf courses and water parks, I would have checked
out both online before I left. It's often quicker & easier to do my
own research; after all, I know what I'm looking for and what I want
to do, and I only have to look for my own info, not deal with a bunch
of other customers as well. You obviously have internet so I suggest
you try this next time you travel. You'll probably save yourself a lot
of hassle.

I would conceed that maybe in a hotel like the Hilton tips are less of
a factor in the Concierge's service, but I can still guarantee that a
concierge, valet, waitress, bartender - anybody in the service
industry, regardless of their base pay, knows and recognizes the
generous tippers and provides a premium service to that client that
others may not benefit from. You get what you pay for... If you pay
extra, you usually get extra. If he hasn't been to this hotel before
though, that is not likely the issue at hand.

I have friends that work in very upscale resorts as concierge type
employees and their hourly wage (which is more in the $15 per hour
range) is minimal compared to their tips, but again, I suspect Hilton
is not of this calibur.

Perhaps it's time to consider doing your own legwork.


They are not responsible for ensuring parks are open for you.
Nor are they responsible for being your personal secretary.

of unrelated attractions outside the hotel the fault of the hotel?
Why wouldn't you call to check on these things yourself??

Hilton is nice, I guess, but they aren't the Four Seasons or the Bel
Age. The level of service isn't gonna be the same.

So because you could not get your desired Tee Time thats the hotels
fault? What did you want them to do? Kick someone else off the course
to make room for you?

I realize that you called a week ahead, but depending on the course
and time of year you sometimes need to call weekS in advance. In
Florida during the winter you better call a month ahead for some
courses.