Disappointed Customer

Posted Wed April 18, 2012 6:12 pm, by Sondra D. written to Comcast Corporation

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A couple of weeks ago I had a problem with my keyboard not working. I let it go, thinking it might have to completely be wiped and and the apps re-installed. Your tech saved the day and I compliment your IT Dept., but being charged $79.95 for Signature Support is a bit insulting when you think that it was your software (Constant Guard) that was the root cause of my problem and why my keyboard wouldn't work.

I am a good customer and have been for years. I will pay the $19.95 due this month, but feel you should remove the $79.95.

I will be cancelling my Comcast service and switching to FIOS; saving money is very important during these times.

Refund the $79.95, because they were the cause of my problem to begin with.

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Re: Disappointed Customer by CrazyRedHead Posted Thu April 19, 2012 @ 9:38 AM When your keyboard stopped working did you try a different keyboard first? My keyboard usually goes out after about a year. I replace it with another keyboard and I'm back in business. I agree with Ma, bad software usually doesn't damage the hardware. Did they replace your keyboard and come up with some bogus technical reason to get more money out of you? Reply Do you have proof by MA Bellamy Posted Thu April 19, 2012 @ 8:55 AM that this software was to blame? Typically software doesn't damage hardware that way. Mess up other programs and cause them not to function as they should, but not usually the screen or mouse or keyboard parts. And you say they were excellent and helped resolve the issue. Don't you think they are worth the time they took to help you? Reply Probably by McJohn Fri April 20, 2012 @ 9:25 AM