Car Rental Experience

Posted Thu April 19, 2012 9:28 pm, by Doug J. written to Dollar Thrifty Automotive Group

My wife arrived at La Guardia Airport on the evening of 4/13/2012 and called Thrifty Car Rental to pick up a vehicle she had reserved several days prior. From the time she called to be picked up by the Thrifty shuttle until she finally got the car was more than one and a half hours. It was obvious that the Thrifty clerk purposely delayed my wife, in one case serving people who arrived after her while my wife waited. The only vehicle of the type my wife had specified when she made the reservation was blocked by two other vehicles, and the clerk told my wife the keys to them weren't available. This kind of rude service will be considered next time we need a rental car.

Thrifty should teach their clerks some manners, and apologize to my wife.

Log In/Create an account | 6 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Re: Car Rental Experience by McJohn Fri April 20, 2012 @ 8:46 AM What's the point of a reservation then? by Heather S. Fri April 20, 2012 @ 1:51 PM But who is to say that the car was ready earlier and by MA Bellamy Posted Fri April 20, 2012 @ 4:31 PM a customer (or in this case, possibly many customers) blocked the vehicle or they just got sudddenly slammed at once. While it blows having to wait around while traveling at any time, it's a known evil and better to just take it as it comes rather than make what could have been a minor issue major. That's like expecting any kind of business to anticipate unusual runs of customers and never run short of product or staff. Sometimes you just can't predict the weather, no matter how hard you try! Reply Reservation =/= pulling the car off the lot indefinitely by PepperElf Mon April 23, 2012 @ 8:34 AM Common Sense by Heather S. Mon April 23, 2012 @ 1:05 PM No one said they didn't by MA Bellamy Tue April 24, 2012 @ 10:49 AM