Macy's has failed to respond to my problem!

Despite the naysayers who chastised me for requesting that Macy's
address my request, guess what? They did. And they offered me a
replacement set of dinnerware at no cost, which I picked up today.
Thank you, Macy's, for exceptional customer service!!!

If they still have these sets in stock, go purchase another one,
switch out the cracked plates and take them all back with your new
receipt as "damaged in the box."

When a company isn't playing fair, you don't need to follow the rules
either.

I've never seen their stuff last very long. It's pretty but not good
quality. If you want something that wears like iron and lasts
forever, look for Corelle. Corelle is made of glass and is pretty
close to unbreakable; it's a Corning product, and there's tons of it
on the secondary market. It also has the added advantages of being
cheap and living happily in microwaves.

I bet your dinnerware is stoneware, which is the least durable of
materials typically used for plates and bowls. So 25% cracking sounds
about right, based on my own experience. Several years after getting
13 place settings of stoneware for my wedding, I think we were down to
three plates -- three out of 13. That's just from normal usage/wear
and tear. One little chink/bang into something and the bowls and
plates cracked and chipped very badly.

Oddly, macy's website claims that it's porcelain, but I bet it's
stonewear. And for the price, it's definitely at the cheapest end of
the scale.

a distributor in the chain - your beef is with the manufacturer, NOT
Macy's.

It took me all of about 5 minutes through Google to find the
manufacturer and their contact info:

http://www.gibsonusa.com/consumers/contactus.php

This is actually a discontinued pattern from Gibson and their
retailers, but there is a site that you can order replacements from if
you really have a fondness for this pattern:
http://www.replacements.com/webquote/GIDWHELSQ.htm

But again, this is NOT a Macy's failure - it's Gibson's.

"In the past 3-4 months, approximately 25% of the dinnerware has
cracked. "


This may or may not be their fault.

Yes it's "microwave safe" but that .... doesn't mean they cannot
crack. it also depends on how you handle the dishes.


such as how hard you stack them, how hot you run the dish washer
drying cycle, and if you're exposing them to sudden temperature
changes. (such as putting ice cold water in a hot plate).


But you really should contact the manufacturer.
Sure you might want to say "stand behind your product" but... at this
point, you're past the return policy so you need to talk to the
company that made the product, not the store that sold it.

Any reason why you can't pick up the phone and call them? Most
companies don't have employees sitting around waiting to personally
answer e-mails. That's why you get canned responses. E-mail has not
replaced the telephone when it comes to communication between a
business and a consumer. It's highly unlikely that Macy's will even
help you, they are not exactly known for their customer service. You
shOuld probably contact the manufacturer not Macy's. Your product is 2
years old. Macy's isn't going to refund your money or even replace the
product at this point.

Most companies don't want you to call them. By the time you get out of
auto message land / push 1 / push 2/ / push 3/ repeat/repeat you are
ready to kill yourself.

I would not call them.

There is more staff to pick up e-mails than answer the phones these
days.

They should certainly respond even it it is just to say we received
your message.