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sarah

Posted Thu May 3, 2012 2:39 pm, by sarah a. written to McDonald's

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We have recently moved our business in the area of McDonald's north by the truck stop in Bismarck nd and too much disappointment it has been a disaster. The last four times we have gone through the drive through our order was either incomplete or completely wrong. Just today we were missing one of our sandwiches as well as even the napkins and our straws! The girl in the drive thru even assurred my husband that the straws and napkins were in the bag. This is getting ridiculous. 4 two meal orders....that's 8 value meals.
All wrong! I expected better service for all the money we spend there and in the future we will probably have to still eat there just because of the convenience in our location but quite frankly we may have to drive the extra distance if this continues.

Prove your service isn't always this bad.


Reply



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by VoiceOfReason Posted Fri May 4, 2012 @ 7:42 PM

is to go inside where you can easily double check what you're getting.
Saves a lot of frustration.

Reply
by Jared C. Posted Fri May 4, 2012 @ 12:24 PM

I agree with the other posters. I ALWAYS check my order before I leave
the drive-thru lane.

I cannot even begin to tell you how many times fast food places get my
burger order wrong.

I only eat plain hamburgers, which is the simplest entree to make at a
fast food place.

Based on how often they get my burger wrong, you'd think I was asking
them to construct a nuclear reactor.

FYI to fast food workers - a "plain hamburger" is just a hamburger and
a bun - NOTHING ELSE.

A "plain cheeseburger" is a hamburger, cheese and a bun.

I know 4 year olds that understand this logical distinction.

Reply

by Nate. Posted Fri May 4, 2012 @ 12:24 PM

I agree, Check the bag. I doubt they are maliciously screwing up your
order, They are most likely wimpy incompetent. Realize that they don't
realize the orders are screwed up. They think it's perfect, and the
errors are the result of accidents or oversight. If you ask if the
straws are in there, can you really believe that the response will be
"thanks so much for reminding me, here they are!" ?

Reply


wimpy should read simply n/t by Nate. Fri May 4, 2012 @ 5:29 PM


by batmoody Posted Fri May 4, 2012 @ 7:49 AM

After the first time you can bet I would be checking my order EVERY
time.

Reply


Exactly .... Fool me once shame on you fool me twice shame on you by McJohn Fri May 4, 2012 @ 10:50 AM
by tali Posted Fri May 4, 2012 @ 7:02 AM

Maybe you should go in and place your order. That way you can watch as
they bag your order. You can also get the straws, napkins and
condiments you need.

Reply

by PepperElf Posted Thu May 3, 2012 @ 11:36 PM

Considering it's happened 4 times in a row... I would suggest checking
before you drive away.



Reply

by Steve OH (IO) Posted Thu May 3, 2012 @ 8:58 PM

a value meal? I don't eat at McTroughs, so I have no idea. But I
tend to believe you get what you pay for.

Reply


Depending on what you order.. by Harleycat Fri May 4, 2012 @ 5:51 PM

by RedheadwGlasses Posted Thu May 3, 2012 @ 3:28 PM

So you're going to give them M ORE chances to screw up your order?
Why?

Reply




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