customer service

For everyone who is making comments about how the OP drove without her
license on her person, there is a big difference between driving
without a license and having a license but not simply carrying it with
you. Yes, there is a large fine (in Michigan, $340), but it can be
waived if corrected. I would assume other states are similar. All you
need to do is show your license to ANY police officer in the state,
they sign the ticket, and then you just mail it in to the applicable
court.

If you had just purchased the dress, where was your purse/wallet/etc
which usually has your ID in it? And where was the receipt? Who throws
a receipt away the very second you buy something? WOuldn't it still be
in the bag you brought the dress home in?

And you can SAY you're a stockholder, but without ID you cannot PROVE
you are who you say you are. Not that that should make any difference
anyway. Being a stockholder doesn't make you special.

I'm not a big fan of Target return policy but it is VERY straight
forward and clearly posted. They do make exceptions sometimes if the
deem it nessecary (I've had it happen) but I don't see how it really
was in this case. How do you walk in a store with something from that
store and no reciept? What if security had stopped you and accused you
of stealing? You had ZERO proof that you weren't.

Be glad a cop didn't stop you or you'd have larger issues than the
refusal of a refund. Driving without a license = really expensive
ticket. Hmmm... something to think about.

No receipt, no ID = no refund. That's the policy at every store I've
ever dealt with.

As a stockholder you should be glad that Target is standing by their
policy and preventing possibly fraudulent returns. After all they are
looking out for their stockholders.

As a customer, it's your responsibility to have your proof of purchase
when making a return.

As a motorist, it's your responsibility to carry your license with you
whenever you drive.

This is all on you.

I agree that the OP dropped the ball here in regaard to not taking the
receipt for the dress she had JUST purchased. You didn't take your
purse? Isn't that where your license normally is? And how did you pay
for your items? Unless it was cash even the receipt may not help - the
refund would go back to the card you used.

As far as driving without a license - that is entirely different than
not having your license physically available. Driving without means
you do not HAVE one, period. If you don't have it on you and get
pulled over, give the cop your name and address. They can look it up
right in their car. And since I think all states now have photo
licenses it's not like you can give someone else's name. It's a good
idea to always have your license on you when you are driving, but it's
not critical.

without your license?

I'm sorry, I have a hard time feeling bad for anyone who shows up for
a return and doesn't even have any identification on them. No
license? No credit card? NOTHING???

Target requires a receipt, but their system is BY FAR the easiest to
use if you do lose or forget it. They couldn't possibly kid-proof it
anymore than they have!

Why would they owe you an apology? Next time remember your reciept
and license.

What if you did get pulled over would you have written a letter to the
police department angry you got fined for having no license? I mean
its not your fault right? you were in a hurry. Its the policemans
fault for pulling you over right?

Return scams = lost money = possible lower paychecks and unhappy
shareholders. Hmmmm.... Something to think about.

Is this really so difficult?

No receipt = no return. Period. The end. You don't get an exception
because you're in a hurry and forgot your receipt.

You drove for two hours with no ID/driver's license? that seems
silly. No ID? What if you were in an accident? No money? What if
something happened?

NO RECEIPT? What the hell were you thinking?

Your hurry is not Target's problem.

I am completely on Target's side on this. People returning stolen
goods without receipts is the reason we now have stricter return
policies (and Target's is rather generous -- 90 days). Get over
yourself and go shop at Walmart.

I agree with any policy that REQUIRES a receipt for a return or
exchange. Too many scams out there....

Hopefully target will agree with the employee


Regardless of what reasons you bring up - most major retailers will
NOT refund a purchase or conduct an exchange if you don't bother
bringing in your ID or receipt.


It doesn't matter if you don't like it. It doesn't matter if you feel
you didn't have time to get your driver's license before driving in
your car.


What matters is that this is not their fault and that they did nothing
wrong in telling you "No"

I see the op said "Customers = paycheck!"

I wonder if that line would work on the cops too. Cos cops always
drop tickets when people say "I pay your wages" right?