Warranty; I feel as though I have been duped.

Posted Sat May 5, 2012 12:08 pm, by Maryanne S. written to Whirlpool

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Well, I certainly won't buy another Whirlpool product. I purchased a Whirlpool water heater three years ago, which has a six year warranty.
The water heater doesn't work very well. Somtimes it heats and sometimes it doesn't. Even when it does heat. It doesn't get hot enough. It can't handle a ten minute shower! This affects my washer and my dishwasher as well.

The warranty is a joke. It will pay for parts only. I called the warranty dept and a very nice woman from TN took the call. Well, I was then told I had to contact one of their contractors to come out and fix it. Sure, no problem.
The service call alone is $75.00 and labor is extra. The parts covered cost about $20.00. It isn't even worth the effort to attempt Whirlpool to honor the warranty.

I barely got three years out of this water heater and now I have to jump through hoops to get them to pay $20.00? Forget it. I'll just buy another with a better warranty and/or better quality. No wonder American manufacturing is struggling! Anything to rip off the consumer! Whirlpool won't stand behind their product in a meaningful way.

Honor the warranty, part AND labor.

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It doesn't get hot enough. by Bill R. Posted Sat May 5, 2012 @ 5:40 PM Maryanne S., Unless it actually states in your Warranty Paperwork that parts and labor are covered you are best off going elsewhere for "another with a better warranty and/or better quality" that states such in the paperwork. BillR. Reply