Please fix my product code.

Posted Sun May 6, 2012 12:00 pm, by Donna R. written to Microsoft Corporation

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I have Microsoft Office Home and Student 2007.
My computer has crashed and it will not let me reinstall it.

I have emailed support and received this generic email.

Thank you for contacting Microsoft Customer Service.

A Product Key is the 25-character string used to unlock software during installation and can be located at the following places:
- Sticker on the bottom of a laptop or side of a PC (Windows only).
- Sticker on shrink wrapped disk package.
- Printed on product documentation.
- Orange or yellow sticker on CD case.

If you need a replacement product key and your Microsoft software came preinstalled, please contact your Original Equipment Manufacturer (OEM). A list of most OEMs can be found at http://support.microsoft.com/?LN=en-us&scid=gp%3Ben-us%3Boemphone&x=17&y=8, or by searching the Web using the manufacturers' exact name.

If you need a replacement product key and you purchased your software separately please contact Microsoft Technical Support at 1-800-Microsoft (800-642-7676). Representatives are available Monday through Friday from 5:00 A.M. to 9:00 P.M. Pacific time and Saturday or Sunday from 6:00 A.M. to 3:00 P.M. Pacific time.

Please note this is an unmonitored alias. If you have further questions for customer service please contact us by Email: https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en;1208&ws=pkeyautoreply

Thank you,
Microsoft Customer Service
----------THIS DOES NOT HELP

I tried to chat with your customer service center and I got this message



Chat start time May 6, 2012 9:39:46 PM EST
Chat end time May 6, 2012 9:54:07 PM EST
Duration (actual chatting time) 00:14:20
Operator Ronald
Chat Transcript
info: Please wait for an agent to respond. You are currently '2' in the queue.
info: Privacy Statement
You are now chatting with 'Ronald'.
Ronald: Welcome to Microsoft Customer Service Chat. Please give me a moment while I review your question. Would that be alright?
donna: ok
Ronald: Thank you for waiting, Donna.
donna: Is this a real person?
Ronald: Yes Donna.
donna: cool
Ronald: Please give me a moment while I'm validating your product key.
Ronald: Thank you for patiently waiting.
donna: :)
Ronald: May I know what product you is this, because I have error to validate the product key.
donna: Office Home and Student 2007
Ronald: Alright, How did you obtain this your Office?
donna: I bought it new
donna: a couple of years ago
Ronald: Where did you purchased it?
donna: My computer crashed
donna: microcenter
donna: a computer store
Ronald: I see.
Ronald: It looks like there's an incorrect character. May I ask you to double-check your product key specially similar looking characters like Bs and 8s, Gs and 6s, etc.?
Ronald: I have validated the product key and it get me an error stating that your product key is invalid.
Ronald: I suggest you to contact the store where you purchased your Office 2007.
donna: I have the package that it came in.
donna: I am going to fill a compliant with the BBB,
Ronald: May I know where did you find your product key?
donna: off the package
Ronald: Because on that box, you will see the sticker and the product key is stated there.
Ronald: It is attached on the documentation inside the box.
donna: yes.... I had yo type it 50 times
donna: I am tired of typing it
Ronald: I truly apologize on this.
Ronald: I suggest you to contact the store where you purchased this product.
donna: I can take picture
donna: This is MS soft product
donna: you are no help
info: Your chat transcript will be sent to donna28r@gmail.com at the end of your chat.
Ronald: Yes Donna, but the product key that you have provided is incorrect and I am having difficulties to validate it.
donna: I will post this on the BBB site
donna: This is an orginal product
donna: good bye

I need my product.... Please fix the product code.

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the tech can't invent one for you by PepperElf Posted Mon May 7, 2012 @ 9:15 AM i would suggest having someone else look at it as well to make sure it's the right code or ask the store for help. since the tech has no way to validate that you purchased a legal copy of office there's no way he will give you a keycode Reply Re: Please fix my product code. by McJohn Posted Mon May 7, 2012 @ 8:45 AM This wouldnt be the first time someone bought a product from someplace and the product code doesnt work. Some places will sell the same code multiple times. I would bring it back to where you bought it and demand they fix it. Reply